First off, let me begin by saying I had read alot of recent reviews for this place, and was feeling a little anxious as to what I would find. Seems most people either loved it, or hated it (lots of 1's and 5's) Me and my girl went down there from Aug/20-sept/05, 2005,Im 42, she's 39.
First lets start with the good, and there was lots of it! The building itself and the grounds were very, very nice. Lots of pools, bars and lounges and the hotel itself was set up very nicely. The rooms were nice and the beach/location were ideal. The food for the most part was excellent, especially in the main buffet area and the Steak resteraunt. The mexican place we heard was so-so, and the Japanesse resteraunt was poorly serviced, food was cold and not the greatest quality. But as for comparision, this was by far the best food at a resort Ive had in mexico,(7 times in last 5 years, always 5 star, but mostly in Cancun/maya riviera area)
Most of the staff in the main buffet seemed to try very hard to please, and we felt very well taken care of, with very few exceptions. Weather was awesome, some would say too hot! Most dealings with hotel staff went smoothly, in spite of the ever-present language barrier, and MOST were resolved to our satisfaction.
Now for the bad. The reviews regarding the "smell of poo" as someone else eloquantly put it are true...some areas smelled a little ripe, and our room smelt a little funky on some occasions after returnng form the days activitys.
The "line up" situation for the resteraunt wasnt too bad, but if you want a good resteraunt/good time, you better line up early. For instance, we got 4 times out, but always too early/too late..and we never could get availability for the gourmet resteraunt. I guess for decent times/selections, thats when you have to line up early and wait..if you go around lunch time..you never wait for longer than 5 minutes.
But what peeved me the most about this hotel, and turned what would have been a 5 star review into a 3 star review, was a couple of incidents I shall now disclose. On our first full day, I had left a 3 dollar U.S. tip for the cleaning staff when we left the room at 900 am, but when we returned to the room at 330 pm, we were shocked to discover the money was gone, but the room was unmade! I immedialtley reported this to the manager (Carlos) who said he would check the key log and find out what happened. A few hours latter he told me it was the mini bar staff who had entered the room, and presumably took the money thinking it was a tip for them. But, a couple things dont make sense. First, mini bar staff only come every second day, and this was our first day. Second, the money was far away from the mini bar...so, whats the deal? Third, and most importantly, the mini bar was NOT restocked,...i had drank 3 beers our first night and they were still missing. Hey, if your taking the tip, do the job! Fourth, even if this explanation was satisfactory, why was the room still unmade at 330 pm..a little late in the day, no? So, Carlos assured us he would make sure the room was made earlier in the day from now on...and I left that initial "tip buisness" on the backburner. HOWEVER, on our last full day, I left (stupidly) a 5 dollar U.S. tip for the maid..and when we came back our room was done..but my girlfriend was shocked to see that someone had rifled through her clothes/drawers and stole about 2 dollars U.S. in mexican change from her purse! There was no doubt about it, I saw her put the change in there myself that morning, and my girl knows how she leaves her stuff ( a little anal that way, lol).The funny thing was, canadian change was left untouched, only the mexican change was taken..after leaving a 5 dollar tip...disgusting! All I can say is if you want to tip your maid at this resort, you SHOULD HAND THE MONEY TO HER YOURSELF IF YOU WANT TO MAKE SURE SHE GETS IT! Im not sure whats going on, but someone is scaming those tips..I spoke to a few guests who noticed missing cigarettes from open packs,...nothing big, but annoying all the same. Ive never had/heard of stuff like this in 20 years of travel at 5 star resorts. Needless to say, I informed the manager, but what could he do...this sort of thing really soured me on the whole trip and made me feel taken advantage of. I cant prove what was going on, but someone in authority there is making a little extra on the side...tip carefully and watch your small stuff!
There were a few groups of especially loud idiots taking full advantage of the booze bottles in their rooms, but this isnt the hotels fault..but they could have been a little bit more dilligent in making sure the loud, drunken idiots werent screaming and banging around at 4 in the morning through the hotel corridors..hello?..security?
One last thing, the mattress was so hard my girlfriend couldnt sleep until she got the mattress pad..I liked it the way it was, but plan accordingly, she was really [--] after 2 nights of little/no sleep!
Although I saw a few great things about this place, if I end up returning to this area..I wont be staying at the RIU again...shame, a few changes and this could have been a excellent resort :(
- Official Description (provided by the hotel):
- Located in the southern Baja California peninsula, 4.5 km/2.8 miles from Cabo San Lucas. 5-storey building. On the beachfront. Complimentary sun loungers on the beach. 32,000 m2 garden. 3.5 km/2.2 miles from downtown Cabo San Lucas. 40 km/25 miles from the airport. 500 m/1650 ft from a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Caribbean Online Mgt Corp., BookIt.com, Orbitz, Amex, Hotels.com and Priceline so you can book your Hotel Riu Palace Cabo San Lucas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Riu Palace Cabo San Lucas Hotel Cabo San Lucas
- Riu Palace Los Cabos
- Riu Cabo San Lucas
- Riu Los Cabos
- Hotel Riu Palace Cabo San Lucas Los Cabos