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Riu Palace Cabo San Lucas: Traveler Reviews


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Traveler Reviews

71% Recommend
4.0 of 5 stars 1,477 reviews
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Beautiful, Clean, Great Drinks, Disappointing Food

Riu Palace Cabo San Lucas

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3 of 5 stars
jlv225 4 contributions
Austin, TX
Aug 30, 2005
9/14 found this review helpful

My boyfriend and I spent a week at the Riu in July. We were really excited having seen all the beautiful pictures are were expecting it to be a great vacation. When we first arrived they had lost our reservation. We booked with Apple Vacations. Which we had used before and had not run into any problems with, but for some reason there must have been a miscommunication between apple and the Riu. The problem was quickly fixed. And they offered us our welcome drink and room key. Our room was great!! We had a beautiful balcony that overlooked the beach and the wonderful scenery. The room was complete with a stocked mini fridge (soda, water, corona's). The room was dirty when we first arrived and smelled of smoke, but this may have been due to the fact that they lost our reservation so they didn't freshen up the room prior to our arrival. Although we had a rocky start (we almost got bumped off our plane on the way to los cabos) we were quickly reassured by the beauty of the Riu. The resort grounds were sensational. The pools were beautiful, we loved the eternity pools! Throughout the week we discovered that the food was pretty bad. Very dissapointed in the restaurants. Part of the reason we decided to book at riu was because of the large variety of food choices they seemed to have. First of all getting a reservation was annoying. We had to stand in line to book for the next evening. The first night you arrive you are allowed to make 2 reservations at any of the restaurants except for the gourmet (we'll get to that in a min) my advice, make the reservations for as soon as you can get them. All the restaurants were acceptable but not very impressive. However the gourmet restaurant was really terrible. They literally recycled food from the buffet to the restaurants. I had mussels at the gourmet restaurant that I swear poisoned me. The buffet was another story. Breakfast WAS GREAT!! Lunch was ok, hamburgers and hotdogs, basic stuff, again nothing impressive. But dinner at the buffet was pretty terrible. Make sure to make other arrangements on the Asian night. The Mexican chefs working at the Riu have no business trying to make asain food. It was HORRIBLE. By the end of the vacation my boyfriend and I were basically living on quesadillas (they were amazing and at every meal). Everything always looked good but lacked in flavor (except for the Mexican food which was always good). It was my impression that these chefs really needed to take some more cooking classes, the level of quality of the food really took away from the rest of the resort. Fortunately, everything other than the food was amazing. The shows at night were great, the the drinks at the cocktail bar were fabulous. We had a couples moonlight message at the spa for $160 and it was so great we almost did it again the next night (but our better judgement stopped us). If you decide to do this makesure to do it on the spa balcony and not on the beach, you won't be bothered by other people on the balcony and you get the same effect (waves, stars, music, your love). The service was great. I left my digital camera out in my room at least 2 times and it wasn't stolen. After our first night, with the dust and the smoke we talked to the front desk and the maid thoroughly cleaned our room and brought in an air freshener so it was fine. If we choose to go to Los Cabos again we probably won't stay in the Riu, but if food isn't that important to you than its a great spot!

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay July 2005
  • Member since August 30, 2005
  • I recommend this hotel for An amazing honeymoon, Families with young children, Families with teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Heaven On Earth

Riu Palace Cabo San Lucas

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5 of 5 stars
carben 1 contribution
Toronto, ON
Aug 28, 2005
15/16 found this review helpful

This resort was unbelievably gorgeous, clean and elegant!
Any person with negative remarks must have a serious attitude problem and impossibly high standards!
This resort will exceed your expectations!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Loved the Riu

Riu Palace Cabo San Lucas

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5 of 5 stars
A TripAdvisor Member
Texas
Aug 28, 2005
21/21 found this review helpful

The Riu was as nice as we hoped, marble floors thoughout,(watch out if it rains!) At check in they even offered to move us to a better ocean view if we wanted to for the next day. Buffet food was better than i expected, in the morning mimosas are always in abundance, the bars are nice, i went with my girlfriend and we hung out at the lobby bar alot, nice place to meet people and hang out.
There were a nice mix of people, we would have liked maybe a few more singles but it wasnt all couples. Watch out for the water taxi, if you are older, short or a kid, i think that it would be hard to get onto. You have to wait until the wave is right to jump on the boat, it was rather difficult. The beach is not a good place for swimming, it has too strong of a pull. all in all we had a great time and would go back.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay August 2005
  • Member since August 28, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $389 (year-round)
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What an awesome place!!

Riu Palace Cabo San Lucas

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5 of 5 stars
Divdown 3 contributions
Folsom, Ca
Aug 26, 2005
14/16 found this review helpful

As I read the negative reviews of people who ran into problems, It actually makes me feel bad for them. I just got back on Wednesday night with my buddy Joe. I hated to leave. The Riu is awesome and this past week is the seventh time I have been to Cabo. I've stayed at the Melia Cabo Real, Villa Dal Palmar, Melia San Lucas(twice),Cabo Villas etc. Riu is my favorite. Everything was great, the check in, the food, the booze. I met some great people from Canada, Tennesee, California. Colorado We all had a killer time with Marco down at the pool bar. The only bad part is when I almost died diving at lands end because I was given some faulty equipment and I ran out of air at 70 feet, but that's another story. Word to the wise Rent a car online at advantage "ARAC" before you leave. It will save you alot of grief. And you can leave the resort at your will and go to Todos Santos or La Paz etc.

  • Date of stay August 2005
  • Member since March 08, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $389 (year-round)
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Of its kind... probably the best!

Riu Palace Cabo San Lucas

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4 of 5 stars
A TripAdvisor Member
AUSTIN, TEXAS
Aug 26, 2005
14/14 found this review helpful

My husband and I just returned from a 4 night stay at the Riu Palace-- overall, we had a wonderful time. Our trip from the airport to the hotel took us past most of the other hotels that we had considered staying at... and the Riu Palace was BY FAR the nicest looking one that we saw. Needless to say, we were instantly pleased with our choice. The lobby of the hotel is beautiful, the staff is friendly and eager to check you in and get your vacation started. We were handed a cocktail before we got our room keys!! The rooms were pretty true to the photo you can see online, spacious, clean, brightly colored... the beds were comfy, the linens fresh. The shower is probably the smallest I have ever been in. The staff was incredible, everywhere you went they were there to serve you. The entire hotel was constantly being maintained, cleaned, and manicured... be it rooms being cleaned, floors being mopped, pool tiles being scrubbed, palm trees trimmed... it seemed nothing was allowed to fall below standards, which I greatly appreciated. I cannot say enough about the staff and their service.

The food was another story-- maybe I am a spoiled American (my husband would tell you that I am) but, I was a little disappointed in the quality and selection of food. Breakfast was delicious, however no variety; lunch was probably the worst of their meal options, not a lot to choose from, and a pretty random selection at that. Dinner was interesting-- you can either eat at the buffet, or make reservations (let this be the first thing you do upon arrival, or you won't get to eat at the special restaurants) to eat at 4 "special" restaurants-- Gourmet (French), Mexican, Steakhouse, and Japanese. We made our dinner reservations FIRST thing upon arrival and the only times available were for 9:00, two days later. We ended up choosing the Steakhouse and the Japanese Restaurants. While both were better than the buffet, neither were what I would consider "fine dining." However, the atmosphere and decor of the Japanese restaurant was very impressive and authentic.

The pools are beautiful, waiters are constantly bringing margaritas, mojitos, daquiris and more! The beach was amazing as well. We had a great time playing in the waves, the sand is fabulous, the view from the hotel is simply breathtaking. We chose to go parasailing through Cabo Expeditions (a service we arranged in the lobby of the hotel) and it was GREAT-- I would recommend it. We also spent the day in Cabo San Lucas one day, shopping at the local markets-- be prepared to be offered anything and everything you can possibly imagine!

Apparently, the Riu Palace has a spa, although we had no idea until we were checking out the last day-- unfortunately it's not something they market to you-- so if you're interested, you better ask, because they're not telling-- disappointing, I would have loved it.

All in all, the hotel was WONDERFUL--- we would certainly recommend it, whether you are newlyweds, families, or older couples-- it was a very diverse mix and LOTS of fun for everyone...

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay August 2005
  • Member since August 26, 2005
  • I recommend this hotel for An amazing honeymoon, Older travelers, Families with young children, Families with teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d503041?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $389 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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