Shortly after booking our trip I made the mistake of reading almost every review on here regarding this resort. Shortly after, it had actrually crossed my mind that I should attempt to cancel our anniversary trip to Cabo to avoid getting things stolen out of my room, and having a horrible experience based on what I had read. We decided to simply take some extra steps to have a good trip and it ended up being far better that what I expected.
POSSIBLE PROBLEMS ---------By having the common sense of a 5 year-old and understanding basic kindergarten economics, you can avoid a lot of the problems listed by people. In regard to rooms getting things stolen, broken into, the doors remaining open when you leave,ect.....we did not experience any of this. The doors have a bad habit of not latching closed when you leave........Soooo pull it closed behind you (problem fixed). The safe, according to the manager and hotel staff who I contacted prior to the trip, has ONE key. You have the master key. They explicitly inform you in your hotel info available in the room NOT toleave the key in the room. Common sense should tell you not to lock a safe with cash and jewels and leave the key sitting out. They informed us that in the event that you lose the key, they would have to drill it out. We carried cash with us when we left anyway. We also decided to place the DO NOT DISTURB sign on the door when we werent there. When anyone cleaned or we were leaving we would place small locks on our suitcases just to be safe. I do understand that some people have had problems, however from what I can tell the comment is followed by "I left my key in my room". The same things happen in the US or any other country..........use common sense.
ISTAFF------in regard to waiters, not being able to get drinks and tipping..........I must have visited the wrong resort. The ONLY people I was ever pressured by to tip was outside of the hotel. The waiters and staff treated us like royality, and I had even went with the mindset that it was going to be a horrible trip. I even got to the point a time or two where I was a bit annoyed because waiters were comming around so often wanting to give us drinks. Basic kindergarten economics will tell you that the person who tips usually gets more frequent service. These people are there to make a living...........Anyone I know would go back to the people who are tipping well. As I mentioned, this was never a problem for us and we rarely tipped at the pool or the bar with the shows.
ROOMS ------were beautiful granite. The beds felt a little like sleeping on a piece of granite which I didnt like, however I slept better than I have in a long time for some reason. The refrigerators are stocked everytime you have your room cleaned or anytime you call for something. The airconditioning gets COLD! I need it cold when Im sleeping and it satisfied me just fine. Room service is included in your package. We ordered almost every day. I must say I was shocked to see the room service after reading some of the reviews. Im not quite sure how much better they could have made the food look for presentation. The room service menu includes different types of salads, cheesecake and cake or fruit, and main courses such as club sanwiches, mexican toasties or different types of nachos. It is mainly for snacks. The refrigerator is stocked with Dos Equis, various types of soda, and large and small bottles of water. You also have 4 full sized bottles of Gin, Tequilla, Rum and Scotch in your room.
ANNIVERSARY------We went during our anniversary, so the hotel staff sent up a bottle of Champagne and Chocolate covered strawberries. Several guests I talked to told me that the hotel got their birthdate off of their passport and suprised them with food and champagne. (Nice touch)
STAFF----The staff were great. Most of the staff dress very formal. I had staff remember our names three days after we ate a 10 minute breakfast and hadnt seen them since. I never felt as if I was being scammed or someone was BS'ing me to get tips. They genuinly seemed to just enjoy their jobs and most of the people they came in contact with. Sometimes in the dining halls you would have several waiters who would come and go, so there was really no way to tip them anyways. Alex was a waiter that we had for both breakfast and dinner. He was probably one of the best waiters I ever had. Anytime we needed anything the staff made a big effort to get it for us.
RESTURANTS----The resturants were the only thing to really p1ss me off (aside from Expedia). Some girl at the front reservation desk (Not Brenda) thoroughly enjoyed being the 'reservation nazi'. Her method for determining reservations is a little like working a rubics qube while performing long division. She would have the menus for the day layed out and some you could book for the night, while others couldnt be booked until tommorow, however you cant make advanced reservations, so ...........just kidding, you really cant eat at this place or that place. I finally got mad enough (along with everyone else I could see) that I asked her why she has the menus layed out if you cant eat at them. She was OBVIOUSLY annoyed with her position at the hotel. Brenda was far more accomidating. You cant get reservations the first day. Its BS in my opnion, however the reservation desks open up at 7 am with a line of people and are usually filled by 830am. As far as the resturants go, here is my review:
-Crystal-----Fusion Gourmet-----Some of the most disgusting food Ive eaten
-Misaki------Japanese---Hands down some of the BEST Japanese food and Sushi I have ever eaten. The atmosphere was wonderful and the food was amazing.
The mexican place next to the beach (cant remember the name) was Decent. It had been closed and opened up shortly after we arrived. It was a bit more chaotic then the other resturants........I think due to the fact that everyone wanted Fajitas at the same time and they were trying to make them for 60 people. The drinks in the Mexican resturant were great. The rest of the dining is done either in a very beautiful dining hall or outside near the beach/ocean. The food was excellent compared to a lotof other resorts we have been to. There is a large selection of food, icecream, salad, pizza, chicken, steak, and other local dishes. Beer and drinks are everywhere..........and I mean EVERYWHERE!
EXCURSIONS-----Go talk to the guys on the beach. We talked to a guy that moved from Colorado. We initially booked a trip in the hotel for the ATV excursion for around $130. We went out to the beach and found that the guy could get it for us for $75.......AT the SAME PLACE. I was a bit skeptical to pay him, but didnt say anything. He simply told me that if I didnt need to pay him.........that I could just pay at the the ATV place. We were there with people who had payed far more to the hotels. The ATV tour was amazing. They took us to a national park where you can ride the ATV's through the mountains, the beach, into the desert and through a dry lakebed. They also take you to the area where Troy was filmed with Brad Pitt. It was about 20 minutes to get to the beach and then you are on your own to do whatever you wish for about 2-2.5 hours. They provide water, helmet, bandana and goggles. The desert was actually cooler in terms of temperature then it was in town, so we didnt get that hot. We were encouraged on the plane ride over to do the ATV tour............it was a blast. We also rode horses down the beach which I thought sounded a little boring and touristy, however the guide took us riding through the desert and to a private beach. It was a lot of fun. Go early morning or late afternoon. We went mid day and got burned pretty bad.
POOLS......If you are facing the ocean from the resort, the pool on the right was quiet, the pool on the left had a lot of music and activities and the pool bar in the middle was the most fun. We met a lot of cool people there.
TOWN.....The last day, we decided to go into town, This is where you get Hounded for tips and to buy things just like any other vacation spot. There are tons of resturants in town. A taxi from the hotel into town costs $10 total..........not per person. Have the hotel call them for you and ask the price at the hotel. They will be in Gree vans and the same company is all over town when you get done.
FISHING.........if you are into fishing, the hotels offered Deep Sea and Offshore fishing. We were told to look in the Marina. Aparently due to the economy, they are pretty desperate for business. Were were offered a $500 hotel fishing trip for $200 at the marina.
MOTORCYCLES.....You can also rent a Harley in town as well if you are into riding. The charge is around $180 per day.
SPA...We also visited the Spa. One hour Sweedish massage was around $65 per person. They have a beach option or balcony option as well.
Overall, it was an excellent trip and place to stay. We talked to several people from various hotels who were not happy, so were were thankful we chose the RIu Palace. We are already planning a trip back.
- Official Description (provided by the hotel):
- Located in the southern Baja California peninsula, 4.5 km/2.8 miles from Cabo San Lucas. 5-storey building. On the beachfront. Complimentary sun loungers on the beach. 32,000 m2 garden. 3.5 km/2.2 miles from downtown Cabo San Lucas. 40 km/25 miles from the airport. 500 m/1650 ft from a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners. ... more less
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- Also Known As:
- Riu Palace Cabo San Lucas Hotel Cabo San Lucas
- Riu Palace Los Cabos
- Riu Cabo San Lucas
- Riu Los Cabos
- Hotel Riu Palace Cabo San Lucas Los Cabos