We made our reservations for Riu Santa Fe and we were surprised to arrive and have to be moved to Riu Palace because they had overbooked rooms, and I mean, for a hotel that is supposedly quite famous, how come they don't exactly respect the clients' reservations and specifications? There were some people that didn't even had a room and they had made their reservations weeks and even months before. It'd be a little more logical not to accept a recent reservation and respect the previous reservations and clients' wishes instead of giving both clients a room with half the quality. And despite the difference in ground size and aesthetics, the hotel is almost the same as Riu Santa Fe and once inside I didn't see why does it get to be called palace; the rooms are the same the pools are the same...
Now, the food was okay, quite good and tasty and very variated which was what I liked the best, you don't get bored and the were very few dishes I didn't like but that was simply personal taste. But my opinion changes when it comes to the beverages. A good bartender knows how to prepare drinks both with speed and efficiently so the cocktails taste always the same and there's a balance between flavors so the cocktails are agreeable and make the people drink more without getting out of hand. All of the cocktails they had in their menu, because I got the chance to taste them all for myself and from the people that came along with me, were extremely sweet, almost undrinkable to me.
And there's another thing, I saw people beyond drunk at the bar, even wasted and they kept ordering drinks and only until they couldn't even walk the waiter and the bartender then refused to serve them more alcohol. There's a line a bartender and a waiter at a bar must know, it's between giving the customer a good service and pleasing them and then there's irresponsibility at not taking care of your client, between giving them a pleasant moment and putting in danger their health. So maybe they'll like to take that in consideration.
- Official Description (provided by the hotel):
- Located in the southern Baja California peninsula, 4.5 km/2.8 miles from Cabo San Lucas. 5-storey building. On the beachfront. Complimentary sun loungers on the beach. 32,000 m2 garden. 3.5 km/2.2 miles from downtown Cabo San Lucas. 40 km/25 miles from the airport. 500 m/1650 ft from a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners. ... more less
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- Also Known As:
- Riu Palace Cabo San Lucas Hotel Cabo San Lucas
- Riu Palace Los Cabos
- Riu Cabo San Lucas
- Riu Los Cabos
- Hotel Riu Palace Cabo San Lucas Los Cabos