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“Summer vacation.” 4 of 5 stars
Review of Hotel Riu Palace Cabo San Lucas

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Hotel Riu Palace Cabo San Lucas
4.0 of 5 Resort (All-Inclusive)   |   Av. Camino Viejo a San Jose | Del Cabo KM 4.5 El Medano Ejidal, Cabo San Lucas 23410, Mexico   |  
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Ranked #31 of 70 Hotels in Cabo San Lucas
La Paz, Mexico
Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Summer vacation.”
4 of 5 stars Reviewed July 31, 2014

We made our reservations for Riu Santa Fe and we were surprised to arrive and have to be moved to Riu Palace because they had overbooked rooms, and I mean, for a hotel that is supposedly quite famous, how come they don't exactly respect the clients' reservations and specifications? There were some people that didn't even had a room and they had made their reservations weeks and even months before. It'd be a little more logical not to accept a recent reservation and respect the previous reservations and clients' wishes instead of giving both clients a room with half the quality. And despite the difference in ground size and aesthetics, the hotel is almost the same as Riu Santa Fe and once inside I didn't see why does it get to be called palace; the rooms are the same the pools are the same...

Now, the food was okay, quite good and tasty and very variated which was what I liked the best, you don't get bored and the were very few dishes I didn't like but that was simply personal taste. But my opinion changes when it comes to the beverages. A good bartender knows how to prepare drinks both with speed and efficiently so the cocktails taste always the same and there's a balance between flavors so the cocktails are agreeable and make the people drink more without getting out of hand. All of the cocktails they had in their menu, because I got the chance to taste them all for myself and from the people that came along with me, were extremely sweet, almost undrinkable to me.

And there's another thing, I saw people beyond drunk at the bar, even wasted and they kept ordering drinks and only until they couldn't even walk the waiter and the bartender then refused to serve them more alcohol. There's a line a bartender and a waiter at a bar must know, it's between giving the customer a good service and pleasing them and then there's irresponsibility at not taking care of your client, between giving them a pleasant moment and putting in danger their health. So maybe they'll like to take that in consideration.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,960 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,132)
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Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 31, 2014

We stayed at this resort with friends in January 2012. The resort is absolutely stunning overlooking the ocean with infinity pools. The food was fantastic and plentiful. We tried all of the al carte restaurants and were only disappointed with the Brazilian style fare. I recommend the Mexican restaurant if you only go to one. The gourmet was also very good. Drawback you need to line up early in the morning to make reservations. You can make a few at a time. The beach was gorgeous but you will be disappointed if you like to swim. The under tow and waves are very large and makes it too dangerous . We took a water taxi to Divorse beach to swim and explore. We also took a taxi into Cabo San Luca and ate lunch, shopped and checked out Cabo Wabo and a few other well known spots. Rooms are the Riu are all the same. Nice but not luxurious, beds are hard and no duvets. The staff at the resort were professional, funny and very friendly and helpful. I recommend this resort if you visit Los Cabo.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westminster, California
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 28, 2014

1 star for room-The room was horrible. The hotel was clean (tell you more later). The pool area is well kept and clean.

The bed had an old musty cover that must have been reused many times by different guests because we could tell by the smell standing a couple of feet away and the color on it seemed like it wasn't fresh. There wasn't any blankets beneath the cover but just one white sheet. If you want a blanket then you have to get the extra one out of the closet. The mattress was covered in plastic first then a fitted sheet over. Don't expect a good night's rest in this bed.

The rest of the room: the tv was plugged in but it wasn't working. After calling room service it was because the cord became disconnected behind the dresser. One of the lamp had a broken bulb. When we had our A/C on medium or high it smelled like mold so we had to keep the a/c at low the entire time to make it bearable. This hotel seriously needs some quality check person in charge. So much money has been put in this hotel and yet they can't get the quality of room down.

Oh and there were tons of mosquito. This wasn't the hotel's fault per say but I wish they would put more measure in to take care of these bugs. Between my bf and I we have at least 25 bites.

The rest of the hotel facility was clean. Well the reason why is they have tons of people ALWAYS mopping the place. I see the service ladies using these tiny mops and they would mop and then when they get done with one area they repeat again. I'm not sure if they do this for show or just plain inefficient.

Morale between the employee sucks. No one smiles AT ALL. Well if you're lucky you'll encounter maybe 1 or 2 funny ones that is probably in their nature.

Final conclusion: I won't be coming back if I don't have to.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Rosa, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 28, 2014

We were in Cabo 7/10/2014 - 7/17/2014 and the Rui Palace made this a wonderful experience. Initially when we arrived we were on the fourth floor in an ocean view room. It had rained the night before and there were thousands of mosquitos hatching on the porch and the room was inundated. we were quickly changed to a garden room which was actually pretty great. Unless you spend a lot of time in your room don’t bother springing for an Ocean View. All of the food is really great. We ate at the steak house the first night which was amazing. The buffet was so good and covenant that we didn’t bother making reservations. during the day head over to the Rui Santa Fee and check out the pool activities. Tequila Volleyball and a giant water balloon fight in the main pool. It takes about 35-40min to walk down town. If you walk it do it early in the morning or late at night. Expect to pay high prices down town around the Marina. A bar named happy endings seemed to be the best deal around that area. I would happily go back to the Rui Palace. It’s a well-kept property and so large that it never felt crowded at all.

Room Tip: Bring an insulated mug for drinks.
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 28, 2014

Stayed July 2014 for 8 nights, and in general had a great time. Compared to our stays at Barcelos in Mayan and DR (including the Barcelo Palace), the Riu Palace was comparable in almost every way, except that it is not a mega resort - it is a somewhat large single resort, which means slightly less dining options (e.g., we got tired of the dining after 5-6 days). The Krystal restaurant was excellent, and the dinner buffet could be excellent (e.g., lobster and prime rib night!), or average. The Japanese restaurant was lousy, and the Steakhouse and Mexican restaurants were ok.

In general, the service at the bar areas was great, rooms were cleaned well, and the pools were fantastic. It was the little things that bothered us here. The service elsewhere (e.g., at the front-desk and concierge) was indifferent and unwilling to help on small issues. For example, my wife forgot her sandals by the pool the day before our checkout. We went down there the next morning and did not find them. We asked around, and everyone basically said "it's not my problem, go ask the towel service bar - they have a lost and found". We go there and ask, and they say "we don't have a lost and found, go to the activities people", who are also annoyed with us, as they don't have a lost and found either, and direct us to the front desk, who finally do have a lost and found, but with only 2-3 things in it. No one was willing to give us any other suggestions, or offer to help further. Although this is a relatively minor issue, the poor service did sour our impression of the resort, as this was just one of several examples that occurred to us (another major one being the fact that the AC in our friend's room went out for nearly 40 hours, which is a long time in 95F humid heat, and no one seemed to care or be willing to help).

The location is generally fantastic, though beware that to take a water taxi to Lover's beach (which is highly recommended), you must first walk for about 20 minutes down the beach to the taxi area. Normally not bad, but this can be difficult in hot heat on hot, thick sand. Also, the water is dangerous and not recommended for swimming just outside the resort.

Overall, I would return for the great bar service, pools and relatively convenient location, though I would likely prefer to try somewhere else first.

Room Tip: The west side is quieter, the east side has the activity pool. Request a room on a higher floor to...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, NY
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 27, 2014

We have visited the Riu Palace in Cabo annually for the past 5 summers, this was the first with our children. We would like to give a special thank you to "Colon" at the main Breakfast and Dinner Buffet. He has provided excellent service year after year. Also want to give a special thank you to Lorena & Sergio of the entertainment staff for showing so much care to my 2 children and making their time at The RIU Palace special, from the pool to the nightly shows they gave my children laughter, entertainment and a fun time. My kids can't stop singing "RiuLand".

I definitely noticed an upgrade in the quality of the good, specifically the seafood, from nice sized delicious Shrimp a few times to even Lobster tails one night.

We were there for a rare hurricane type storm and the entire RIU staff was amazing, from the managers directing the general staff to the staff getting the job done and the hotel up and running quickly. I don't know how they did it, but by lunch time it was as if nothing had happened.

Once again, thank you for the great service time and time again, we will be back soon. Keep up the good work!

Big Al From Brooklyn.

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 26, 2014

Our stay at the Riu Palace was second to none. This was our first trip and it was for a wedding but holiday as well. The resort is massive in area but you certainly did not feel it. The resort was immaculate and maintained to its reputation. The all inclusive package was value plus. The choice of restaurants and bars gave you the feeling that you were not restricted I. Your choice . The pool activities was fun and very entertaining. The shows of an evening were also enjoyable and allowed the family enjoy this together before some went out or went to the disco or whatever. I would like to thank the staff for their hospitality friendless and wiling to assist with any requests. The only area that might be questioned was that room service did take some time.

Thank you to the management and staff of Riu Palace

Eva

Room Tip: We had the junior ocean view room which had two double beds very comfortable with balcony
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Cabo San Lucas

Address: Av. Camino Viejo a San Jose | Del Cabo KM 4.5 El Medano Ejidal, Cabo San Lucas 23410, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Cabo San Lucas
#16 Top resorts Hotel in Cabo San Lucas
#22 Luxury Hotel in Cabo San Lucas
#23 On the Beach Hotel in Cabo San Lucas
#24 Family Hotel in Cabo San Lucas
#24 Romantic Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Cabo San Lucas 4*
Number of rooms: 642
Official Description (provided by the hotel):
Located in the southern Baja California peninsula, 4.5 km/2.8 miles from Cabo San Lucas. 5-storey building. On the beachfront. Complimentary sun loungers on the beach. 32,000 m2 garden. 3.5 km/2.2 miles from downtown Cabo San Lucas. 40 km/25 miles from the airport. 500 m/1650 ft from a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners. ... more   less 
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Also Known As:
Riu Palace Cabo San Lucas Hotel Cabo San Lucas
Riu Palace Los Cabos
Riu Cabo San Lucas
Riu Los Cabos
Hotel Riu Palace Cabo San Lucas Los Cabos

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