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“All inclusive good value” 4 of 5 stars
Review of Hotel Riu Palace Cabo San Lucas

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Hotel Riu Palace Cabo San Lucas
4.0 of 5 Resort (All-Inclusive)   |   Av. Camino Viejo a San Jose | Del Cabo KM 4.5 El Medano Ejidal, Cabo San Lucas 23410, Mexico   |  
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Ranked #26 of 66 Hotels in Cabo San Lucas
Melbourne
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“All inclusive good value”
4 of 5 stars Reviewed November 20, 2013 via mobile

We stayed here in June with 2 little kids. We were happy with this hotel. Clean rooms, great service, great pool area and family friendly. The food was not bad given it was a mass produced buffet. The kids loved the kids room and the pool area. We enjoyed our stay very much!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (924)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Montreal, Canada
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 19, 2013

ABOUT THE HOTEL & BEACH:
If you plan on staying out late, a room anywhere in the hotel should do just fine. If you plan on making the most of your day and going to bed earlier, ask to be far away from the disco. We requested our rooms be on the third or fourth floor and ended up on the third floor in rooms 3213 and 3124. Both were 'ocean view' and had a great view of the hotel gardens. The hotel staff are extremely accommodating, especially when you are polite and patient with your requests.

Note: When booking, keep in mind there is a distinction between 'ocean view' and 'ocean front' in that you can see the ocean from an angle in an 'ocean view', but will get a head on view in an 'ocean front' room. Ocean view was great for us.

My mother, grandmother, brother and I were looking for a holiday location that would give us the best experience for the money and time we could spend. Our Airtour Voyages (Cowansville, QC) travel agent recommended this resort for its excellent value and the favourable weather during that time of year (January 21-28). Aside from a couple minor bumps, our vacation was everything we hoped for and more.

The beach is beautiful, but not a place to enjoy a leisurely swim. The slope into the water is quite steep and the tide is much too strong to swim without worrying about being swept out to sea. It is, however, possible to walk down the beach to a safer area where you can enjoy a refreshing swim in the saltwater. (There are also some nearby cantinas where you can have a cold drink- a change of scenery from the hotel if you fancy).


FOOD:
The food was fantastic both in variety and quality. There are 2 buffets: Mar de Cortes (open for late breakfast and lunch; turns into an a la carte steakhouse for dinner) and El Medano (open for breakfast, lunch, and dinner; each night features food from different countries). Be sure to eat at El Medano on Mexican Night! Additionally, there are 4 a la carte restaurants Krystal (fusion), Misaki (Japanese), San Jose (Mexican), and Mar de Cortes (steakhouse). Each one was amazing, even the fusion, which we were unsure about at first.

Note: Make sure to reserve your À la Carte restos as soon as possible after arriving.


ENTERTAINMENT:
Although, most nights we were too tired to take advantage of the entertainment provided, we caught the Michael Jackson and Mama Mia! shows. They were fun and a nice way to unwind after a long day.


EXCURSIONS:
No matter what anyone says DO NOT go about booking excursions through representatives stationed at the doors leading out of the airport. They will claim to work with your travel agency and offer great deals on excursions (including some freebees). It is a scam. A scam that cost us $80 and started our trip off on a very stressful note.

During your orientation on the day you arrive, your travel agency representative will explain the excursions available and how to book them. We went with the Amazing Day; Land’s End with Snorkeling; Parasailing; and Lunch, Outback and Camel Safari.

The Amazing Day was well worth it for the boat ride as we were lucky enough to see whales on our way to and from the beach that we stopped at to snorkel. There was also an open bar and BBQ onboard. Shopping in the morning before the boat ride was interesting, but it would be useful to look up places to visit in the town beforehand so that you can use your time wisely instead of wandering. If you are really keen on snorkeling, do not count on this excursion to provide a particularly memorable snorkeling experience. We didn’t see anything.

The Land’s End with Snorkeling was fantastic! The guide, a local nicknamed ‘Sea Lion’, is very animated and passionate about his profession. He and his assistant make you feel very comfortable and safe while exploring the corals near Land’s End. If you don’t have an underwater camera, it could be worth it to pay for a CD with the photos taken by his assistant… but it is quite expensive and the quality isn’t much better than what you would get should you bring your own basic underwater camera. Land’s End is gorgeous and taking the boat ride around the tip where the two oceans meet you will have the chance to see a colony of sea lions (which you can sometimes hear all the way from the hotel beach early in the morning when it’s quiet). You can opt to get a lunch included with your excursion so you can take your time exploring the area.

Parasailing… Not much to elaborate on. If you’ve never parasailed before, it is worth the experience. You take in some amazing views of the area surrounding Land’s End and (depending on the time of year) can be lucky enough to have a very close encounter with whales.

And finally Lunch, Outback, and Camel Safari is a great all-in-one excursion. It allows you to learn about the most interesting elements of the area’s history and ecology. You start off with a short camel ride along the beach followed by a guided walk through the nature reserve and end with an authentic Mexican meal and tequila tasting. Our guide, Marcelino, was a very kind, jolly, and extremely entertaining man. We highly recommend this day to those who like to learn about things in an interactive fashion!


A FEW OTHER MISC NOTES:
Although it is entirely possible to speak only English during your stay, the staff are very appreciative and encouraging when you attempt to speak Spanish with them (particularly if you have a good basic understanding of the language).

For families traveling with young adults, take note that the crowd is somewhat older at Ríu Palace (25-30 and up). This is not so much an issue during the day when you spend time doing excursions or playing volleyball in the pool, but may pose a problem for the night life. The Ríu Santa Fe, however, hosts a much younger crowd and is more known for its party scene. It is fully accessible by guests at the Palace and is conveniently located beside it (but those staying at the Santa Fe are not allowed to access the Palace grounds).

One of the highlights of our trip was spending our afternoons unwinding at La Ventana with a delicious cappuccino in hand and a breathtaking view of the ocean (including Land’s End) just in front of us.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 19, 2013

If you know Riu - the Palace is usually of higher status, and gives you access to nearby Riu resorts. #1 The Riu Palace Cabo is a gorgeous resort! The pools are huge, the views are amazing, and the grounds are well kept and grown. The rooms are average. Having stayed at newly renovated Riu's - it was my first time in an older resort, but how much time do you spend in the room anyways!

The food was great, check - in simple, staff was friendly. No real bumps outside of one big storm that had emergency alarms sounding at 3 am, but I would go back.

PLEASE NOTE - if you are an ocean / water sports type, the waters here are pretty rough, and its more of a pool location as opposed to a beach one. If you are weighing pro's / con's to the Palace or the Sante Fe, when staying at the Palace, you are able to go to Sante Fe, swim in their pools, dine in their restaurants, but Sante Fe members can not go to the Palace. We actually found the gym better at Sante Fe, the buffet was also better on several occassions, and we went into a Sante Fe room, and it was much nicer, more modern and cozy.

The atmosphere at the Palace was much more relazed when we were there. We prefered the grounds and pools at the Palace. but Sante Fe is also very nice.

NO REAL ISSUES!

Room Tip: Ocean View, higher floor is best for views
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Y Town
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 19, 2013

Food: BAD
Drinks: WORSE
Room: OLD
Staff: Some GOOD but mostly BAD
Beach: Dangerous

Rooms smell...food is NOT good...drinks taste like "Rocket Fuel"...Swim Up Bar is TINY.
Place was at 30% capacity....asked for upgrade...willing to pay...manager just looked at me and said NO then walked away. Some of the staff were GREAT but 75% of the time you passed someone in the hall....they looked away. The place was clean except for the mold growing on our couch.....I judge a place if I would send a friend...I wont even send an enemy.
I WOULD NOT STAY THERE FOR FREE!!!!

Room Tip: Good Room: Another Hotel
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  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona, United States
1 review
3 of 5 stars Reviewed November 18, 2013

Check in went super fast. ocean front room on the 1st floor. (0149). yep.......moldy smell was over powering just as other reviews said. I wanted to move but the wife said it wasn't that bad. she woke up at 2 am with a headache and said it was the smell. Called the front desk and went to talk to ernesto the manager. he gladly moved us when another room was ready. A 4th floor ocean view room. (4088) Much better. smelled fine. Bathtubs are almost dangerous. the bottom is not flat. the floor in the room is like a skating rink if your feet are wet. watch out! Next is the food. Ate at the buffet mostly and it is just average. one night at the mexican food resturant. it was pretty good when ordering off the menu. we had reservations at krystals and the steak house but never made it. staff was always great and always cleaning. there is a bit of walking and stairs. hotel never seemed full or busy at all. nov 13-17th. The pools are very nice and clean and the pool waitresses are great.Karen was ours and she was awesome. we drink vodka and we had an issue with it tasting like they added tequila to it. HORRIBLE. we switched from smirnoff to absolute with the same problem. After we had them go get a new unopened bottle, it was fine.we only had to retrain them on this at 4 of the bars. lol. we tipped very well and we got what we wanted with a smile. eduardo at the center bar is very funny and awesome to deal with. We won't stay there again, but the hotel is very clean and very nice looking. we will stay closer to the marina. there is alot more going on in that area. and be able to walk to the hotspots. some might find it acceptable. great looking and clean beach. not for swimming, but we don't care about swimming in the ocean. go zip lining with cabo adventures. glass bottom boat tour was just ok.We got our activities free when we went through a 90 minute time share at grand solomar. brutle.......just walk out of the airport.....say no thank you and smile!

Room Tip: top floors only.
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Tigard, Oregon
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 17, 2013

I highly recommend this resort for families. I was very nervous before arriving there. My travel agent told me it was great for families but I was skeptical. She was right. They are great. Treat kids very special. My daughter, who is 9, did not do the kids club but really enjoyed the entertainment crew. She especially enjoyed the nightly productions. I also had my 73 year old father, 28 year old nephew, 17 year old niece and my husband with me. They were all very happy with this resort. My nephew used the gymnasium everyday, while my husband played beach and water volleyball and we all enjoyed the pool and its amenities. My family took scuba lessons right there in the resort pool and thought it was a great experience. We rented snorkel equipment which was in very good condition. The food and drinks were top notch also. We had no problem making reservations for any of the restaurants, and loved the daily buffet. We really had no complaints at all. We felt very safe and secure there also. Again I had read some sketchy reviews so I was nervous before we arrived but I highly recommend this resort to anyone. We can't wait to try another Riu resort.

Stayed November 2013, traveled with family
Was this review helpful? Yes 4
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Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 17, 2013

If you like cruises, this reminded me very much of being on a large cruise ship but without the huge tips at the end of the trip. First room we were given had a strong mildew odor so we asked for another which they quickly and politely moved us to. Not a fan of all-inclusive but the food here was pretty good and the deal that we got was so reasonable that we did not mind spending money on a meal when we went into town. Don't plan to swim in the ocean here,however. For that go into town and take the $5.00 boat ferry to Lovers Beach. Awesome. Nice pools and views at this hotel.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Cabo San Lucas

Address: Av. Camino Viejo a San Jose | Del Cabo KM 4.5 El Medano Ejidal, Cabo San Lucas 23410, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Top resorts Hotel in Cabo San Lucas
#17 Spa Hotel in Cabo San Lucas
#18 Luxury Hotel in Cabo San Lucas
#21 On the Beach Hotel in Cabo San Lucas
#22 Family Hotel in Cabo San Lucas
#23 Romantic Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Cabo San Lucas 4*
Number of rooms: 642
Official Description (provided by the hotel):
Located in the southern Baja California peninsula, 4.5 km/2.8 miles from Cabo San Lucas. 5-storey building. On the beachfront. Complimentary sun loungers on the beach. 32,000 m2 garden. 3.5 km/2.2 miles from downtown Cabo San Lucas. 40 km/25 miles from the airport. 500 m/1650 ft from a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners. ... more   less 
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Also Known As:
Riu Palace Cabo San Lucas Hotel Cabo San Lucas
Riu Palace Los Cabos
Riu Cabo San Lucas
Riu Los Cabos
Hotel Riu Palace Cabo San Lucas Los Cabos

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