We are a couple in our 50‘s. We travelled with a young couple in their 20‘s. They stayed for one week and we stayed for two. Departure date: April 25th Return: May 9th.
We booked our two week vacation at Riu Palace and flew with Sunwing. Our departure flight to Cabo was delayed for 9 hours due to mechanical failure so that wasn’t the best start to our vacation. We understand and respect the airline’s decision leaning to safety over happy vacationers and as everything else flowed along nicely without further hiccups, we didn’t feel too hard done by.
We have been to Mexico about a dozen times but always on the Mayan Riviera side. This was our first time to Cabo.
The weather was nice each day, dry and hot. Relaxing by the pool until well after 6 pm is possible but once darkness sets in, a sweater is a welcome wardrobe item especially if the wind picks up. If frolicking on a beach is something you love, pick the Mayan Riviera instead of Cabo. The fine power Mayan sand and calm turquoise bath water is hard to beat. The Cabo sand is course and the ocean undertow makes swimming a treacherous activity. If you are happy at the pool, Cabo is great but the Mayan has both options.
In regard to the resort I would sum it up as follows:
Staff - Extremely hard working (with or without tips). I was impressed by the greetings and smiles. And wow, do they work long hours. We saw the same faces early in the morning and late in the evening. We never went long without a drink, a refill on our water or juice or some friendly chit chat. I must say that the staff members here really deserve a big pat on the back.
Booking restaurants - The Japanese restaurant did not require pre-booking, but we were turned away twice when we arrived a little later in the evening. We found that you had to show up very early if you wanted to get in. Adding this selection to the pre-booking roster may be preferable for guests. If you get turned away, your only other option is the buffet. The fancy restaurant was called Krystal and it was a pain to book because you could only book the morning of the day you wish to dine. So again, we were often not successful and when we got in the only available time was very late. The other restaurants were easier to book and we did not have any issues.
Food - We were never disappointed with any food selections at the restaurants or buffets. A lot of fresh selections and great variety of fruits and vegetables. The pastry chefs here are very talented and I can say that with some knowledge as my dad was a dutch baker and I have spent many years working in a bakery when I was growing up.
Coffee - I must say that although we enjoyed the hotel food, we did not like the coffee at this resort. In fact, of all the Mexican resorts we have stayed at, the coffee at this one was probably the worst. Disappointing because typically we love the coffee in Mexico.
Wine and Drinks - No issues with the wine selections or any of the drinks. Beer was also good. Everything served cold with abundant ice and efficient bar tending.
Room - We were in 2150, a wonderful suite with a double balcony overlooking the ocean at the front of the resort. Wow. Large, clean, beautiful ... loved it. The cleaning staff was awesome and left the room in tip top shape each day. Towels were brought each morning with a new set provided each evening. Fridge was stocked in accordance with our preferences each day. Flower petals and other nice touches left for us in creative ways each day and the cleaning lady never disturbed us while we were in the room. Very impressed.
Pools - Awesome! Never a problem getting a chair and if you spent more than a couple of minutes searching for a chair, someone came running to assist. Pool bars and pool service was great.
Pool towels - Okay, calculate a reasonable charge per guest for towels that go missing and lets get rid of the archaic card system please. What a pain! If guests are going to steal towels, why would they steal the worn pool towels and not the abundant lush room towels? Besides, with airline luggage restrictions, who has room in a suitcase for a stolen towel? Most all inclusive resorts we have stayed at over the years, whether in Mexico, Cuba, or elsewhere in Caribbean, have eliminated towel cards and I would suggest that this hotel do the same. Why make guests stand in line for such silliness when your guests would prefer to spend time enjoying the hotel immunities? Why spend your human resources numbering towels all day?
Gardens and Grounds - Beautiful, well kept and clean with not a piece of garbage anywhere. Flowering hedges were in bloom all around the pools and trees were manicured. Walkways and tiles were washed often. Grounds are impressive.
Shows - I am not a good critic of shows at resorts as I have sat through too many junior high talent shows and plays and most productions bore me to tears. Broadway, this is not. If you have a sense of humor and like amateur dance recitals or karaoke, you will have fun. The entertainment staff tries hard and they work long hours and I have respect and appreciation for that.
In summary, we enjoyed our two weeks of relaxation at this resort and if a deal presented itself, would certainly not hesitate to book this resort again.
- Official Description (provided by the hotel):
- Located in the southern Baja California peninsula, 4.5 km/2.8 miles from Cabo San Lucas. 5-storey building. On the beachfront. Complimentary sun loungers on the beach. 32,000 m2 garden. 3.5 km/2.2 miles from downtown Cabo San Lucas. 40 km/25 miles from the airport. 500 m/1650 ft from a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners. ... more less
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- Also Known As:
- Riu Palace Cabo San Lucas Hotel Cabo San Lucas
- Riu Palace Los Cabos
- Riu Cabo San Lucas
- Riu Los Cabos
- Hotel Riu Palace Cabo San Lucas Los Cabos