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“Most relaxed vaca ever! Go in September.” 5 of 5 stars
Review of Hotel Riu Palace Cabo San Lucas

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Hotel Riu Palace Cabo San Lucas
4.0 of 5 Resort (All-Inclusive)   |   Camino Viejo a San Jose | Cabo San Lucas B.C.S. - Baja California Sur, Cabo San Lucas 23410, Mexico   |  
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Ranked #27 of 66 hotels in Cabo San Lucas
Mt pleasant Ia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Most relaxed vaca ever! Go in September.”
5 of 5 stars Reviewed April 5, 2013

I wanted a vaca with my daughter that we could have it all. Rest by the pool, eat good food, dance in the disco and close it down, meet fun people, and above all.... SAFE. I'm in my 50's and she is in her 30's. We did just that. Of course with all things there are downers. But if you remind yourself you are on vaca, and have patience, good things will come. Our room was not ready when we arrived. We said that's ok, which way to the pool. When we came back to get our room, it was straight out from looking at the pool and the beautiful fountains, and the ocean!
It was worth the wait. You just need to be nice to people that work there. We went to town shopping in a cab, no problems there either. This place is no tipping. We watched money stay on the table for a long time! We left before we could see what happened to it. We loved this place!

Room Tip: Be nice at check in! We watched other people check in who were tired, like we were. They were very...
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (842)
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English first
West Vancouver, Canada
Top Contributor
95 reviews 95 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed April 4, 2013

A lovely property - many rooms have ocean views. The food in the buffet and the restaurants was excellent...they are constantly replenishing the buffet. The service was the best we have ever experienced at an all inclusive - at the bars, the restaurants, poolside and at the beach. The resort was so clean it was spotless, in spite of being fully booked. I have never seen such clean bathrooms. Kudos to all the staff!

We stayed during the US college spring break, but the staff managed to keep the impact of the partying to a minimum for the guests. The Santa Fe next door was not so fortunate - the noise from there travelled all the way over to our hotel. If you are choosing between the Palace and the Santa Fe, be warned that they both are rated as 5-star, but there is a huge difference between them. If you want truly up-scale, be sure to choose the Palace. You will not be disappointed!

The beach is great for sunbathing - but don't expect to swim in the ocean. The shoreline drops steeply to the water and the waves are very high. There is a lifeguard there employed just to keep everyone out of the water. There are lots of loungers in the shade of a palm tree grove...perfect for reading that book you found at the Palace library....or the magazines that other guests have left behind. The local Mexicans sell all sorts of things on the beach, but they stay well back from the roped-off hotel area - so they are never a bother. Support the local economy and do your shopping there. A taxi ride into Cabo San Lucas costs $12 each way.

A lovely property for a very relaxing holiday!

Room Tip: Many rooms have ocean views - request one. Both the activity pool and the quiet pool are located fa...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 4, 2013

I took my 3 kids (10,13,16) during spring break. We arrived late at night and were told "we would be happier" if we were moved from the Riu Santa Fe to the Riu Palace (an upgrade) due to noisy spring breakers - translation: they ran out of rooms. This was done at no additional charge and we were very happy. The beds (two doubles pushed together) were very small and uncomfortable, but that was my only complaint. We loved the friendliness, food, beach, pool and entertainment. Yes, you don't get high end liquor, but do you really need it in margaritas, mojitos, etc? We felt very safe. We were able to go to the nicer restaurants relatively easily. It wasn't easy to swim on the beach in front of the hotel due to the current, but we still had an easy time having fun in the ocean. There was some garbage on the beach (but due to tourists - cups, etc). There were no bad smells (the room did smell a little stale). Probably relatively expensive overall (I did this as an Apple Vacation), but it took all planning out of the picture for a single dad just wanting to relax with his kids on the beach and at the pool. We also did a few side trips: Whale Watch Cabo (excellent), Snorkeling Sunrider (OK - not the best snorkeling in Cabo during the spring though), and Sunset Princess Cruise (beautiful sunset but a HUGE BOOZE CRUISE).

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmundston, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed April 4, 2013

I agree with all the other comments it is a nice place, not perfect, but nice! - the food, pool & cleanliness of the hotel is good. But we had $600 stolen from our room. Yes there is safes in the room but they need to be locked with a heavy key which most people do not want to carry around. So they are generally hidden in the room. Unfortunetly in our rush out we didn't hide it very well this day. Hotel staff finds the keys and helps themselves into the safe. Management is unresponsive in responding to these crimes. It really made us wonder if they were part of all of this in some way. They just didn't care and their efforts in trying to pretend they did was easy to see. So yes, nice hotel but when you can't trust the hotel staff, or the management to support the customers when this happens, it's not so nice anymore. It wasn't just us missing hundreds it was several people we spoke to after that about the incident. It's a serious problem at this hotel. Reading the reviews every once in awhile you'll notice people commenting on this problem.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuujjuaq, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 3, 2013

Spent two wonderful weeks at this resort and had a amazing time!

The Resort: Amazing and friendly staff! The pools are great and the beach is awesome! The only down side is that you have the beach vendors right in front of the beautiful view but we moved our chairs further down the beach to enjoy the peace and quiet and especially the view of the arch! The lobby bar is very popular before and after dinner but i would definitely recommend the nightly shows! Incredible entertainment staff and dancers!

The Food: the buffets are just the same old same old. Everything you would expect from a buffet. Lunch time, i would recommend the italian buffet as it was much quieter! All the a la carte were very good! I personally enjoyed the Japanese and the Fusion restaurant. The only disappointment was the wine, both red and white are AWFUL! We ended up drinking the champagne at lunch and dinner and it was pretty good! Ask for the pink champagne, you'll love it! I finally made a complaint to the manager about the wine and she gave us a nice bottle of Shiraz!

The Rooms: clean and comfortable. I read a few reviews and a lot of guests were complaining about the beds that they were too hard, but i slept like a baby the entire two weeks!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 3, 2013

I was tossing up between Santa Fe and Palace, but went with Palace due to rating and better facilities. on arrival I was told by a guest we can use the Santa Fe facilities Free, but they cant come to Palace. This was a bonus. Being a young couple I felt the food and service was 5 star at Palace and much better, but for the young at heart and pool parties go to Santa Fe. So we went to both hotels throughout the day.

So book the Palace so you can enjoy both Hotels ;)

Room Tip: we picked ocean view room. didnt realise until that night it was above the night club. ;( so noisy
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Paul, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed April 3, 2013

For context - we have been travelling for almost 10 years and have stayed at many all inclusives and many major chains such as Barcelo, Palladium, Iberostar, etc. and this is certainly one of the best we have stayed at. It has friendly staff (a special pat on the back to Berta - our pool bar server was excellent) throughout the resort and I did not find any staff not to be pleasant. The service is excellent - and it started long before we arrived - I phoned to see what room we had booked and asked if there was any way we could be on the north wing and when we arrived we were not only in the North wing but overlooking the ocean. From that moment on everything was great. The resort is very well maintained and in excellent shape. The view from the pools or the beach is second to none (in my opinion).

Yes - every resort has its better characteristics than others and we found the a la carte restaraunts and the booking of the restaraunts to be less than we were used to but they were all fine - not top shelf but certainly acceptable and the food was tasty. The buffet was great as well, lots of variety and I have always believed if you can not find something to eat then you are way too picky an eater.

The week we were there was spring break so it was quite the party shack for high school and I assume some university students. The Santa Fe was a rocking place - but it was spring break - what can you expect. Everyone was behaved but did party hard.

In all our travels we have never said we would definately come back but we will for this resort.

Well done.

Room Tip: Try and get a room on the North Wing (farthest away from the Santa Fe) as this is quieter and much m...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Riu Palace Cabo San Lucas

Address: Camino Viejo a San Jose | Cabo San Lucas B.C.S. - Baja California Sur, Cabo San Lucas 23410, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Top resorts Hotel in Cabo San Lucas
#16 Spa Hotel in Cabo San Lucas
#18 Luxury Hotel in Cabo San Lucas
#20 Romantic Hotel in Cabo San Lucas
#20 Family Hotel in Cabo San Lucas
#21 On the Beach Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Cabo San Lucas 4*
Official Description (provided by the hotel):
Located in the southern Baja California peninsula, 4.5 km/2.8 miles from Cabo San Lucas. 5-storey building. On the beachfront. Complimentary sun loungers on the beach. 32,000 m2 garden. 3.5 km/2.2 miles from downtown Cabo San Lucas. 40 km/25 miles from the airport. 500 m/1650 ft from a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners. ... more   less 
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Also Known As:
Riu Palace Cabo San Lucas Hotel Cabo San Lucas
Riu Palace Los Cabos
Riu Cabo San Lucas
Riu Los Cabos
Hotel Riu Palace Cabo San Lucas Los Cabos

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