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“Two resort for the price of one ;)” 4 of 5 stars
Review of Hotel Riu Palace Cabo San Lucas

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Hotel Riu Palace Cabo San Lucas
4.0 of 5 Resort (All-Inclusive)   |   Av. Camino Viejo a San Jose | Del Cabo KM 4.5 El Medano Ejidal, Cabo San Lucas 23410, Mexico   |  
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Ranked #26 of 66 Hotels in Cabo San Lucas
Canberra, Australia
1 review
1 helpful vote 1 helpful vote
“Two resort for the price of one ;)”
4 of 5 stars Reviewed April 3, 2013

I was tossing up between Santa Fe and Palace, but went with Palace due to rating and better facilities. on arrival I was told by a guest we can use the Santa Fe facilities Free, but they cant come to Palace. This was a bonus. Being a young couple I felt the food and service was 5 star at Palace and much better, but for the young at heart and pool parties go to Santa Fe. So we went to both hotels throughout the day.

So book the Palace so you can enjoy both Hotels ;)

Room Tip: we picked ocean view room. didnt realise until that night it was above the night club. ;( so noisy
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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4,398 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (924)
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St. Paul, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed April 3, 2013

For context - we have been travelling for almost 10 years and have stayed at many all inclusives and many major chains such as Barcelo, Palladium, Iberostar, etc. and this is certainly one of the best we have stayed at. It has friendly staff (a special pat on the back to Berta - our pool bar server was excellent) throughout the resort and I did not find any staff not to be pleasant. The service is excellent - and it started long before we arrived - I phoned to see what room we had booked and asked if there was any way we could be on the north wing and when we arrived we were not only in the North wing but overlooking the ocean. From that moment on everything was great. The resort is very well maintained and in excellent shape. The view from the pools or the beach is second to none (in my opinion).

Yes - every resort has its better characteristics than others and we found the a la carte restaraunts and the booking of the restaraunts to be less than we were used to but they were all fine - not top shelf but certainly acceptable and the food was tasty. The buffet was great as well, lots of variety and I have always believed if you can not find something to eat then you are way too picky an eater.

The week we were there was spring break so it was quite the party shack for high school and I assume some university students. The Santa Fe was a rocking place - but it was spring break - what can you expect. Everyone was behaved but did party hard.

In all our travels we have never said we would definately come back but we will for this resort.

Well done.

Room Tip: Try and get a room on the North Wing (farthest away from the Santa Fe) as this is quieter and much m...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ladysmith, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 3, 2013

Having always vacationed on the Caribbean side of Mexico, I wanted to try the Pacific side this vacation and I wasn't disappointed. Loved the Riu. Also the climate here is great. NO humidity and temperatures were in the high 20's celsius. Perfect!! We were there March 7-21, 2013.
Travelled with my husband, and son (20 years old). Rooms were cleaned daily, beds turned down at night. Fridge always stocked with refreshments.
WiFi in the room and lobby worked very well. Just get the code from the front desk.
Pools, one quiet pool and swim up bar. One very noisy activity pool and swim up bar. All 4 of these, had a great view of Lands End and it was awesome to sit at the end of the pool and look out over the water. We saw humpback whales one day, dolphins one day and a cruise ship, Grand Princess, came into the harbour twice. The animation people keep everyone occupied with volleyball, bocce ball, horseshoes, ping pong, bingo. And music all day long.
Beach, non swimmable. Wade in up to your knees and that's about it. The beach was great to lay on and soak up the sun. No trouble getting loungers at the beach or pools at any time of the day. We walked down to Medano Beach, about 20 minutes and were able to go into the water there. Water is a bit chilly at first, but still great. The sand is very coarse close to the resort, sand is much easier to walk on closer to the water, but quite sloped, so made it hard for walking but we weren't in any hurry so took our time. It was great.
Husband and son went on a ziplining adventure one day, booked through SunWing. They really enjoyed that. We also booked through SunWing the tour with lunch to Lover's Beach, and Divorce Beach. You can go in the water at Lover's Beach, but definitely not at Divorce Beach, although there were people there dodging the waves, it's definitely not recommended. Were picked up in the lobby, driven to the marina, got on a water taxi, went past Pelican Beach, saw sea lions basking in the sun, and were dropped off on the beach for 3 hours, then picked up and taken back to the hotel. It was great. We took the bus into town one day, $1 USD each, each way. Pick and drop off right outside the front gates. Took in all the shops and sights.
There's vendors on the beach in front of the resorts, they have to stay on the other side of the ropes. You can bargain with them to get what you want.
My son and I went para-sailing one day. ($45 each). What an adventure that was!! Booked it right on the beach, got on the water taxi, which took us to the para-sailing boat, and away we went. We went singles. My husband also went along for the ride ($10) so he could take pictures. It's quite a challenge getting in and out of these water taxis but the workers have the waves timed just right and are there to help you in and out of the boats.
The grounds at this resort are spotless! Many flowers and cactus. Lobby here is very nice.
Food is good. Tried all the a la cartes, reservations needed at the steak restaurant, the mexican restaurant, Krystle (which I didn't care for, too fancy for me!), and no reservations needed at the japanese restaurant. It was a nice change from the buffets. You have to get in line at 7 AM to book your reservation for dinner.
There's nightly shows, Michael Jackson, Grease, Mama Mia. All were pretty good.
My only complaint were the smokers! This resort has a nice patio to sit in the sun and enjoy breakfast or dinner, but with all the smokers out there, it was gross. Also around the pools, many smokers, and people smoking in the pools so ashes blowing everywhere. I think they should designate a pool for smoking people only. Also have a nice patio where people who don't smoke could go outside and sit and enjoy their meal, and have a patio where the smokers could sit away from us non-smokers.
We had room 0137 which had a pool view of the activity pool. Lots of walking in this resort, lots of stairs to go from the pool area, to the buffets, to the main lobby. With all the eating and drinking, the walking and stairs were a good thing!! :) It was quiet at night as the bars and disco were far away from this room.
Staying at the Riu Palace, also gives you access to the Santa Fe. We did wander over there a couple of times, and had their buffet twice. They have many shops in their lobby. Lots of spring breakers at the Santa Fe.
People were very friendly. Staff were great. Met many Canadians there. It's a quick 4 hour and 20 minute flight direct from Victoria to Cabo San Lucas at this time of year.
Hopefully we will return to the Riu Palace next year in March!!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed April 3, 2013 via mobile

This resort was in a great location, just a short cab ride from downtown and all the action. Very nice beach and nice pools. I have been to a few Rius now and I am not a fan and probably wouldn't go back to another one. The restaurants all had different procedures for booking and very hard to get in unless you wanted to get up at 6 am. The rooms were defiantly not 5 star quality, the beds very hard! Not the best food I have had, not bad but not great. Overall nice resort but not 5 star quality. Riu Santa Fe is just as nice and a lot cheaper.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Manhattan Beach, California
Top Contributor
123 reviews 123 reviews
55 hotel reviews
Reviews in 37 cities Reviews in 37 cities
748 helpful votes 748 helpful votes
5 of 5 stars Reviewed April 3, 2013

I have stayed at many all inclusive resorts. The Riu Palace in Cabo Sal Lucas has the best food taste, quality, selection. The food exceeded my expectations. And a large selection. Must be over 100 different items at the buffet. And I ate every item available. Everything I ate was fantastic.... except the hamburgers.

I was also impressed that they use premium brand liquor. Every bar made excellent drinks.

The location of the resort is the best of all the resorts in Cabo. Walking distance to the harbor... OK... 1 mile walk... But 1 beautiful walk mile.

They have 3 big swimming pools.. Plenty of deck space and plenty of lounge chairs to enjoy the beautiful landscaping of the resort.
Clean, clean, clean. OMG... this place is clean. Every place is spotless. Every hand rail is clean. Every bathroom was perfect. VERY impressive.
AND I was there for Spring break...full of college kids...and the place was super clean.

Jet skis in front of the hotel.

I have stayed at 5 resorts in Cabo. Now I will always come back to the Riu Palace.

Room Tip: Get a room with the pool and ocean view. Especially rooms parallel to the ocean. It is worth the p...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chgo Suburb
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 31, 2013

Nice place as far as all-inclusives go. As much as there is a good effort to create diverse, tasty buffet offerings, make no mistake that you get absolutely sick of eating in the same place daily. And you'll feel guilty about eating anywhere else because you've already paid for your meal at the Riu. Admittedly, this is probably more of a condemnation of all-inclusives more so than the Riu Palace. Nice clean place though with generally friendly, helpful staff. Old room TVs with poor channel selection. Very if-fy room wireless - sometimes its there and sometimes its not
Suffice it to say, if you are certain that an all-inclusive is for you than you would be hard pressed to beat the Riu. Very pretty grounds and the ever present Cabo San Lucas beach borders on the breathtaking.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
Top Contributor
108 reviews 108 reviews
14 hotel reviews
Reviews in 36 cities Reviews in 36 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 30, 2013

The hotel is very attractive, large lobby, the rooms are nice, the service is good and the food is quite decent for an all-inclusive.

We were in a junior suite, which provided a nice amount of room for two adults. In each room is either a sofa bed or a sofa and you may not get a choice. So, if traveling with a child or two, you may not know in advance how the sleeping will be. The rooms were clean, everything was in working order, adequate drawer space and hangers for a week long stay. They restocked the water regularly as well as the towels and toiletries. We had two rooms, the furnishings were updated enough, but one was quite musty. Also, one night one of our rooms was assigned to someone else just checking in and they were given a key perfectly programmed key and opened our door, Lucky we were there. The bathtubs are very narrow and incredibly slippery when the soap starts rinsing off of you onto the floor of the tub so be careful. Also being narrow, with the air conditioning on, the shower curtain is constantly blowing into your body, so need to keep moving it to get showered. Plus of course, you wonder how many other bodies it's been attached to and doubt it it cleaned between guests.

The food at the buffets is fine for an all inclusive, both in terms of quality and selection (at least breakfast and dinner, the lunch selection is weak and it's by far the worst of the meals). We tried Le Mar and the Mexican specialty restaurants, both were fine. The buffets got monotonous after the first 2-3 days, but that is typical with all-inclusives as well. They do work on mixing it up at dinners, so give credit for that. The 24 hour food is questionable, once the buffet restaurant closes at 10:30pm. the "24 hour food" is limited to chips, a small number of premade sandwiches, and saltines until 7:00am.

The pool areas are attractive and clean with pretty consistent service for drinks. The lounge chairs actually are quite comfortable. If you want to be at the quiet pool, it is far enough away from the activities pool that you do not really hear the noise. The beach is down a level from the pool. Personally, we prefer when the areas flow together better, but a minor point. Gut up early and stake out your lounge chair with your towel before 8:00am and then be sure to get out to the pool by about 9:30 or risk your items being moved and losing your chairs.

The exercise room is quite small with limited equipment for the number of rooms in the hotel. I guess it depends on how crowded it is. The first day, I arrived about 20 minutes after it opened, every piece of equipment was being used, there were waiting lines, and standing room only - could not even have room for stretches. I learned to get there about 15 minutes before it opens to try for one of the three treadmills and that always worked. It does not open until 7:00am, which is rather late. 6:00am would be better. Also, there is no ventilation. Another guest told me she was there a few years ago and they opened the windows to ventilate, She asked about it but was told they no longer open. No fans or anything and in terms of the number of machines per square foot, it is one of the most crowded I have seen, so with many people gets stifling. Recommendation is to get there very early while it still is cool outside.

It is very noisy. Many of the guests are clearly there to drink all they can and run screaming though the halls and blasting music in their rooms, sometimes until 3:00 or 4:00am. It is not as much of party city as the Riu Santa Fe next door, but still, you just never knew if you'd get a decent night's sleep or not. And I am defining a decent night's sleep as only being woken up a couple of time by passersby so the noise went away after 5-10 minutes. Other reviewers have mentioned not to accept a room on the west side of the hotel. That is the side that boarders the Santa Fe and the noise does come through if you are on the really far end. Interestingly, our room was on the west side (not all the way to far end) and at check in when giving us directions to our room, the person behind the front desk sent us to the east and all the way around. Can't help but wonder if that was purposeful.
The bellhops literally grab your suitcase out of your hands, would prefer to be asked if I want help as it's just a way to force guests to have to tip for services they may not want.

One annoying thing was that even though our entire week had been prepaid months in advance, every two days they turned off our room keys so we needed to go the front desk for new ones. Since we got two room keys at check in, they want both turned in before giving new ones that work, which is a pain. My husband went back to our room, found he was locked out, went to the front desk and was told he needed my key also, so had to come find me, get the key and return to the front desk. Alot of work for the guest to have to do when it was the hotel's error, especially as the error repeated.

Most of the staff was very nice and friendly.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Cabo San Lucas

Address: Av. Camino Viejo a San Jose | Del Cabo KM 4.5 El Medano Ejidal, Cabo San Lucas 23410, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Top resorts Hotel in Cabo San Lucas
#17 Spa Hotel in Cabo San Lucas
#18 Luxury Hotel in Cabo San Lucas
#21 On the Beach Hotel in Cabo San Lucas
#22 Family Hotel in Cabo San Lucas
#23 Romantic Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Cabo San Lucas 4*
Number of rooms: 642
Official Description (provided by the hotel):
Located in the southern Baja California peninsula, 4.5 km/2.8 miles from Cabo San Lucas. 5-storey building. On the beachfront. Complimentary sun loungers on the beach. 32,000 m2 garden. 3.5 km/2.2 miles from downtown Cabo San Lucas. 40 km/25 miles from the airport. 500 m/1650 ft from a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners. ... more   less 
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Also Known As:
Riu Palace Cabo San Lucas Hotel Cabo San Lucas
Riu Palace Los Cabos
Riu Cabo San Lucas
Riu Los Cabos
Hotel Riu Palace Cabo San Lucas Los Cabos

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