My boyfriend & I (32 & 31 years old) stayed here the last week of February and had a wonderful time! I won't spend much time going through what other reviewers have said and stick to the highlights for us. In general, we found there to be people of all ages at this resort. This is the smallest all-inclusive I've stayed at, and I loved it. We didn't mind a larger resort, but we were surprised how much we liked not feeling like we had to walk a mile to the beach.
The staff was super nice and always worked HARD. We got a big kick out of the staff working the buffet. They were always smiling and laughing, ALWAYS made sure you had a drink and were handing out tequila shooters at night.
People were always willing to help if you had a question or needed something.
Bartenders were nice too and made good drinks. They were a little weak, which I was happy for. There's also a few guys walking around with drink carts at the pool, smiling and mixing cocktails. Make sure you ask for the premium liquor, they'll be happy to use it.
The food was decent, and better than other all-inclusives I've been to. The fruit was fresh and delicious. Krystals was good, but the decor was sorta like your grandma's house. Sometimes they had poolside tacos or fresh tacos in the lunch buffets. They were my favorites.
The grounds were perfectly manicured and clean.
We always found chairs by the pool without any problem. And the pool was clean.
The atmosphere by both pools was nice. Quiet pool was as expected, and nice for when you just want the quiet. The party pool was more our speed. The entertainment staff wasn't too pushy but made sure people who wanted to be involved could be. When we walked over to the Santa Fe, there was for sure more of a party vibe at their pools.
The not-so good
Tube TVs. This was not a dealbreaker for us. How often do you watch TV on vacation? But it did make the rooms feel a little more dated. In fact, the couches and other decor in the rooms were a bit dated in general. But, our room didn't smell musty, which is way more important to us.
The beds weren't as hard as we thought they'd be. Not what we'd choose for home, but better than we expected after reading the reviews.
A few tips:
Ladies: BRING YOUR OWN SHAMPOO. The provided shampoo left mine feeling like straw.
If you're traveling in the winter or spring, bring one more long sleeved item than you think you'll need. And a summer scarf or some other cozy-ish item. It does get chilly at night and especially on breezy nights.
Bring a pack of $1 bills for tips. And you'll want to tip, I promise. In fact, if you plan to go into town, don't worry about bringing a ton of pesos on the trip. Everywhere we went gave you the total in American dollars and pesos. Cab drivers especially did not like Mexican money and sometimes would try to not give you change for a 200 peso bill. Cab ride from the resort to town or back was $12. It was a big change from Playa del Carmen and Cozumel.
And, if you want an amazing dinner off the resort, check out Hacienda Cocina y Cantina. It was delicious and well priced.
Spend a little time watching people get on the water taxis before you give it a shot. It looked super tricky because of the rough water. We saw a few people nearly get hurt. We picked one up from the marina in town and went to Lovers Beach & the arch. They'll come back for you at the time you set before they drop you off. But, try to get on one that has a ladder, so you can get on easier.
For those of you debating Palace vs. Santa Fe: We think the big difference between the Palace and Santa Fe (we walked over one afternoon) is the view (the palace has amazing views from everywhere), more premium liquor and the size (The Palace appears smaller).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.