We stayed at Rui with from 2-14 to 2-17 2013. I booked this hotel based on the reviews online. What a mistake. I have been to Cabo SOO many times and this is the worst place we have ever stayed. Please go to Bacelo, Westin, or Pamilla!
When we checked in our room was not ready..but it was fine.
They told us not to lose the key to our lock or we will have to charge you for it. Makes sense. So we were careful with it. However, when went to check out they asked for our towel keys..i had 2 but left the other 2 with the towel hut. Didn't know I need to return them to check-out. They told us " YOU ARE NOT ALLOWED TO LEAVE UNLESS YOU PAY $40". Are they insane..they are going to hold us captive for nasty torn towels!!!
Not to mention, we paid for a Jr suite with ocean views...and didn't get it. When we asked to be moved to what we paid for they said all 642 rooms were booked. The pools were empty and restaurants we empty. We even offered to pay for a better room. UGHHHHH...
Also, We had emailed them several times to get dinner reservations ahead of time due to our short stay. They never got back to me and I ended up having to call them. The man on the phone was very rude!
This place is horrible and a waste of money. Food suck, service sucks..the property is pretty but that's it!
- Official Description (provided by the hotel):
- Located in the southern Baja California peninsula, 4.5 km/2.8 miles from Cabo San Lucas. 5-storey building. On the beachfront. Complimentary sun loungers on the beach. 32,000 m2 garden. 3.5 km/2.2 miles from downtown Cabo San Lucas. 40 km/25 miles from the airport. 500 m/1650 ft from a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners. ... more less
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- Also Known As:
- Riu Palace Cabo San Lucas Hotel Cabo San Lucas
- Riu Palace Los Cabos
- Riu Cabo San Lucas
- Riu Los Cabos
- Hotel Riu Palace Cabo San Lucas Los Cabos