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“Fun Times” 4 of 5 stars
Review of Hotel Riu Palace Cabo San Lucas

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Hotel Riu Palace Cabo San Lucas
4.0 of 5 Resort (All-Inclusive)   |   Camino Viejo a San Jose | Cabo San Lucas B.C.S. - Baja California Sur, Cabo San Lucas 23410, Mexico   |  
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Ranked #27 of 66 hotels in Cabo San Lucas
Provost, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
“Fun Times”
4 of 5 stars Reviewed February 9, 2013

Stayed at Riu Palace Jan 31-Feb 07, 2013. Very nice resort, very clean and well looked after. Had small issue with toilet not working and safe gave us some greif, both issues were taken care of quickly and to our satisfaction. Beds were very small, ok for 1 person. Food was good, and always alot of variety. Drinks were very inconsistant, group of seven never had a drink that tasted the same twice!! Most nights service was good, very good when Hugo or Mario looked after us. Resort was very big, with many stairs, dont want to forget anything in your room when you head out for day! Bathrooms were hard to locate near pools. Enjoyed stay, overall everything was good!

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (852)
Date | Rating
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  • Japanese first
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  • Portuguese first
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  • Spanish first
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English first
Ste. Rose du Lac, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 9, 2013

We stayed at the Riu Palace from January 31/13 to February 7/13 and enjoyed every minute of it. Would go back in a heart beat. Food was great. Rooms were clean. the scenery is to die for. the heated pool was as warm as a bath. some MINOR indifferences were that we could've had a little better drink service in the evenings but not a deal breaker by no means. it would've been nice to have warmer water in the other pools. the sand in front of the hotel is way too coarse. For only $1 you can catch the local bus to cruise into Cabo San Lucas which is great for shopping and sight seeing. Would highly recommend the whale watching tours. Would i recommend Cabo and the Riu Palace...ABSOLUTELY!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed February 8, 2013

We have traveled on winter AI vacations for the last 12 years and this was definitely one of the best! We stayed two weeks from Jan. 24 to Feb 7th. It started with the partnership between Sunwing and the RIU, which had the registration completed on the bus to the resort, so when we arrived we got our luggage and wristband and were on our way in 5 minutes. Very nice treat!

Rooms: Very clean and functional, double sinks, ceiling fan, a well stocked mini-bar and in-room liquor dispensers, small balcony and beautiful views. Hallways can be a little noisy late nights and early mornings, when luggage is pulled over the tile floors or happy party goers are heading to bed. The noise is brief and did not bother us. Maid service and nightly turn down was a nice treat, a few dollars provided many versions of towel art. Beds were firm, but comfortable, had great sleeps. Although, I anticipated asking for a topper for the mattress we did not. Orange color scheme could be updated for a more modern look.

Pools: 2 swim up bar pools, 2 small kids pools and the large activity and quiet infinity pools. Pools have lots of seating, like chairs, benches and loungers and jacuzzis. The activity pool is heated and it's like jumping into bathwater on a cool day or when the sun is setting. Activity staff did a great job, with anything you could have wanted from stretching class, aqua-size, air gun shooting, darts, volleyball, Spanish class, ping pong, etc. Lots of chairs and umbrellas, although the ones right next to the pool were saved early. If you wanted to move chairs the staff were right there to help. The beach is in the center in an area enclosed by the pools. Lots of shade or room to pull chairs into the sun. Pool service was very frequent for the most part, or you could take a short walk to the bar to get your own.

Food: Excellent! So much variety, it was unbelievable. Sure there were things I didn't enjoy, but that's just personal tastes.The Mexican and Steak require reservations, you can do this 3 days in advance, or stop by the concierge around 6:30 p.m., then they know how many guests didn't show up and you will likely get in. Steak was great, Mexican okay. Japanese is fantastic, served ala carte and open for lunch and dinner with no reservations. Italian is open for lunch in the evening Mexican location. Very nice and relaxing where you can order a bottle of wine and enjoy the view. Krystal is their elite restaurant, you must line up starting at 7am on the day you want to go for reservations. This is a little odd, but the intent is to not end up with a half full restaurant when guests change their mind. It worked, was always full. Food was good, but because they do three dinner sittings, it felt a bit rushed. Main buffet had theme nights every second night, Caribbean and Asian nights were by far the best, but every night was very good. Variety of food in the buffet included, crab, mussels, salmon, grouper, snapper, squid, duck, chicken, beef, lamb, pork, etc. Fresh pasta, Mexican, fruit, meat and cheese plates daily and the service in the main buffet was excellent. We quickly found the waitress we liked, she always looked for us and saved us the good red wine! Kudos to Lineth, you were the best waitress (knew all our names) and made our stay so much fun! Breakfast buffets are service inside and outside. There is also a small 24 hour food area in the lobby bar with sandwiches, burritos, microwavable burgers, nacho chips and pastries.

Lobby Bar: This was by far the best bar, piano music, pool tables, small TV's, great views of the Sea of Cortez and Los Arcos, where from you chair you could see whales jumping. They also had two telescopes for close-up views. Drinks are top shelf, Absolute, Chivas, Beefeater and very nice Chilean wines and Reposado Tequilas. Just ask for it once and your server will remember you. Service from Eduardo and Javier in this bar was top notch and so much fun.

Wifi: was great to have unlimited wifi, it worked very well in our room the entire trip, was somewhat sporadic at the pool, but you could always find a place somewhere. Depending on your device it may take a call to the help desk to get connected, but that also worked well.

Nightly Shows: There was a good variety, but nothing spectacular, but good time-fillers. Michael Jackson show was the best, the audience participation Ideal couple and Karaoke nights were the most fun.

For some variety, you also have access to the Riu Sante Fe, but it is much busier, does not have top shelf liquor and the service is not the same. However, if you missed Asian night at the buffet you could catch it at the Santa Fe, as their buffet food was also very good. The service in every area of the Palace was impeccable, they had plenty of staff and management getting involved in every aspect. The staff worked hard 6 days on and 1 off, and all looked like they loved their jobs. The hotel provided them food and bus transportation to those who got off after midnight. Please, please tip the staff, they so deserve it, a few dollars out of our pockets go a long way.

We will definitely be back to this resort, which is something we have never done to date. Generally, we repeat locations in Mexico, but never resorts. I would be happy to provide any additional information.

Room Tip: Ocean view are very similar to the Junior Suites, at a better price. Fourth floor rooms have a great...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regina, Saskatchewan, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 8, 2013

I just spent two weeks at this hotel from Jan 17 - 31st. The resort exceeded my expectation and is truly a 5 star. The staff are incredible. Always cheerful, hard working and treat their guests like royalty. The food was terrific. I would definitely recommend making reservations at all the restaurants...what a treat!
What I did notice is that most people did not tip and looked at us rather strangely as we always tipped, and tipped well. The service was even more incredible. When you know how much the staff here earns and how hard they work, leaving a tip for each meal and drink is much appreciated by them. I absolutely loved this place and will return.

Room Tip: Stayed in junior suite overlooking the pool serenity pool. Wonderful and quiet.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, ON
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed February 7, 2013

We stayed at the Riu Palace Jan.18th to Jan.25th, 2013 and we cannot say enough good things about this resort. The staff (especially Karla), food, front desk, bars, pools, rooms and overall facility was fantastic. We absolutely hated to leave and we would go back again in a minute. We have stayed at many resorts in various cities in Mexico but this has to be our most favorite hotel & location. Thank you to Riu for the wonderful staff and such a beautiful clean facility.

Room Tip: Requesting an ocean view room on the 4th floor gives you a great view. Please note that this Riu ha...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 7, 2013

We spend a week at this hotel. I think it was amazing! The food was exceptional and the service very good. I would definitely go back!
The only thing that I would change next time is to avoid rooms that face the hallway. It was a bit noisy, especially for our six month old baby. Otherwise great.

Room Tip: Higher floors have less noise
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dauphin, Manitoba, Canada
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 5, 2013

We stayed at the Rui Palace from January 18 - 27, 2013. The resort was terrific, food exceeded our expectations, the staff were absolutely wonderful. We appreciated how welcome they made us feel; special thanks to Karla, Mercedes, Christian, and Vendi...there were many more! Housekeeping looked after every detail and the other maintenance staff worked so hard to keep things perfect! There was occasionally a little noise from the party crowd, but for the most part very quiet. The marina area was very enjoyable with a number of excellent establishments to visit. Great food at Alexander's and Lorenzillo's - both put on a great show when presenting our meals! I would recommend this resort without hesitation. We look forward to staying with Riu in the future.

Room Tip: The rooms with the ocean view were more than acceptable rather than upgrading to a ocean front.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Cabo San Lucas

Address: Camino Viejo a San Jose | Cabo San Lucas B.C.S. - Baja California Sur, Cabo San Lucas 23410, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Top resorts Hotel in Cabo San Lucas
#16 Spa Hotel in Cabo San Lucas
#18 Luxury Hotel in Cabo San Lucas
#20 Romantic Hotel in Cabo San Lucas
#21 On the Beach Hotel in Cabo San Lucas
#22 Family Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Cabo San Lucas 4*
Official Description (provided by the hotel):
Located in the southern Baja California peninsula, 4.5 km/2.8 miles from Cabo San Lucas. 5-storey building. On the beachfront. Complimentary sun loungers on the beach. 32,000 m2 garden. 3.5 km/2.2 miles from downtown Cabo San Lucas. 40 km/25 miles from the airport. 500 m/1650 ft from a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners. ... more   less 
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Also Known As:
Riu Palace Cabo San Lucas Hotel Cabo San Lucas
Riu Palace Los Cabos
Riu Cabo San Lucas
Riu Los Cabos
Hotel Riu Palace Cabo San Lucas Los Cabos

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