My wife and I spent a 2 week vacation from January 10, 2013 to January 24, 2013 at the Riu Palace Cabo San Lucas. We have been to Mexico many times, once to Puerto Vallarta and about 4 times to the Mayan Riviera. We have always stayed in 4.5 – 5 star resorts. This was our first visit to Cabo San Lucas. We had only stayed at a Riu resort once before. After much research, we decided to stay at the Riu Palace and upgraded our room to a junior suite oceanview. We made a request at booking to be on one of the upper floors with a king size bed. Both requests were granted.
Here are our thoughts on the Riu Palace Cabo San Lucas:
We had been advised prior to leaving home that the mornings and evenings can be cool. We did heed that message and did take some warmer clothes with us. We were also warned the beach sand can be a little coarse (which it was) and it was recommended we not swim in the ocean due to the undertow.
IMPECIBLE doesn’t even begin to describe the service at this resort. It started the moment we exited the airport terminal and we told which bus to take. Before we boarded the bus, a representative from the resort and a Sunwing rep greeted us, gave us our bracelets, room key, towel cards, and an information envelope. This was at 10:30 AM. When we arrived at the resort, our luggage was taken from the bus and we were free to go to our room as we had already been checked in at the airport. Over the 2 weeks we were there, we were asked many times how our vacation was and if there was anything more that could be done for us, not only by management, but also servers, chefs, front desk, entertainment, and bar staff.
We were on the third floor facing the Sea of Cortes and had a beautiful view of the bay and land’s end. The room was spacious, very clean, comfortable, and well stocked. The cleaning staff did a fabulous job of tidying up every day. The refrigerator worked well as did the air conditioning and the shower had plenty of pressure. Every night our bed was turned down and fresh towels had been delivered.
Fabulous. Probably the best food we’ve ever had at a resort. Breakfast is always our favorite, pancakes and French toast, a station to get customized eggs, a variety of cold cuts and cheeses, toast, fruit, freshly made juice. Lunch could be almost whatever you wanted; salad, fruit, hamburgers,chicken burgers, fries, nachos. Dinner always had beef, chicken, pork, and fish available as well as a variety of potatoes, rice, vegetables, breads, salads, fruit, and desserts.
We’ve never been fans of ala carte restaurants so made no reservations. This is a personal preference and not a reflection of the resort.
The serving staff did everything they could to make us feel special, pull out our chairs, napkins on our laps, carried our food to the table, and provided us with many laughs.
My wife prefers her drinks on the milder side and many times asked for less alcohol. Her requests were always honored. We stayed by the pool (quieter one of the two) most days and were served our drinks. The serving staff did a great job to ensure all guests were accommodated. Not once did they make us feel we were imposing on them.
In the 2 weeks we were there, we had no complaints about anything about this resort. Everything was first rate.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.