The hotel has fantastic view and facilities. Room is clean except there is no light at the bathtub and the fridge is noisy. Great entertainment activities. However, please expect the services are extremely SLOW!! If you ever need any changes to be made by the hotel, please expect you will need to wait at least 30 minutes to an hour waiting time. I had to go to the reception desk twice for them to figure out that my room's lock was out of battery. I had been waiting for the maintenance guy an hour to get the master key and to get him figuring out the problem. I was tired and I wanted to go to my room and get a shower. I wasn't expecting that I had to wait for an hour to get into my room after a long day. I would have to say you cannot expect the professionalism and excellence from this hotel. I spent 5 days there and never see a manager are working on site.
I am not satisfied with their customer service. The first time I went to the reception desk about the door would not open, the staff could blame it on me putting the card key too close to my credit card and my phone, it would de-magnify the card key. Where would you put it then? I don't want to lose it and pay for another 250 pesos for that.
Overall, the hotel is nice. It will be fine if you have not caught into anything that needs to be changed. The hotel has great selection and varieties in food except qualities are not that great. I have tried the food at the Marinar (Downtown), they are much nicer although it's pricy (WORTH it !!). I am sure the hotel can do much better in management as such one of the largest hotel.

This was our first visit to Cabo. The Riu was wonderful. We had no delays checking in, and our room was even ready early. We had a jr. suite; great view. The room was very clean and nice. The grounds and pools are well maintained. The staff is wonderful. The food was excellent with a great selection. The entertainment was phenomenal. The Palace was well worth the extra cost over the Santa Fe. We can't wait to go back.

My husband and I stayed at the Riu Palace October 28 to November 2 of this year. We absolutely loved it! Our room wasn't ready when we arrived so we had a couple of cocktails at the bar while we waited. The view of the ocean and Land's End from the lobby is unbelievable. It's so peaceful and relaxing. Our room was on the first floor - very conveniently located for the pools, restaurants, etc. We enjoyed the food at the different restaurants - no complaints about any of them. The hotel staff was always extremely helpful. I've read some of the negative reviews about this hotel and I think those people would probably have a bad time wherever they went. If you have a good attitude and realize you're in a more laid back place, you'll have a great time. We plan on staying here again next year.

Terrific 14 days at RIU Palace. Top of my list : - wonderful staff and an incredible quality of customer service - we were impressed. My wife's school-days Spanish was an Amazing Advantage - we had, and we were TOLD we had a very different experience to the normal BECAUSE of the willingness to make an effort to speak Spanish - do your community college classes before coming. Pluses - superb staff and high standards of accommodation, food and facilities. Negatives - not safe to swim, NO in-house shuttle to town ( stupid $$ by cab), lousy house band with tacky midi tracks. Compared to cruise ships- we soon ran through the activities and then had to be creative- travel to other places or just do what a lot of people did - drink till stupid. Positives : staff and food and facilities and the show dancers - wow!
Negatives - soon became stir crazy, not enough sophisticated activities, some stuff was amateurish, tempting ocean that is dangerous.
If you want safe food, alcohol a-plenty, great staff and lots of human flesh - this is it. If you want meaningful culture - go somewhere else. 8 out of 10 -- LiamGtr6 Canada