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“Great Place” 5 of 5 stars
Review of Hotel Riu Palace Cabo San Lucas

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Hotel Riu Palace Cabo San Lucas
4.0 of 5 Resort (All-Inclusive)   |   Camino Viejo a San Jose | Cabo San Lucas B.C.S. - Baja California Sur, Cabo San Lucas 23410, Mexico   |  
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Ranked #27 of 66 hotels in Cabo San Lucas
Alberta
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“Great Place”
5 of 5 stars Reviewed November 23, 2012

Had a wonderful stay here, Rooms were clean and staff were very friendly. The beach was not great for swimming as the surf was rough and we were told it was not recommended. Great location as it faces Lands End Rock . went snorkling there ,great trip from the Marina, wonderful beaches at this location. Attented Mexican flee market near by. Many cruise ships in harbor. Hotel offered great Entertainment each evening and during the day the bar boys were very attentive around the pools. Food was good, Buffet offered a good variety. Would return again!

Room Tip: Ocean view from 2nd and third floor amazing!
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (853)
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English first
Langley City, Canada
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 22, 2012

I stayed at the RIU Palace in January 2012 with 7 other friends. As a Travel Agent I can say this is one of the nicest resorts I've been to. The grounds were kept very clean, as were the rooms. We found the staff to be incredibly nice, fun and accommodating. One of my friends was celebrating her birthday while we were there and the staff went above and beyond to get a cake from the kitchen and surprise us with it along with a bottle of champagne. The food was sensational in all of the A la Carte's, as well as the Buffett Resaurant, especially on Chinese night. I have never seen so much sushi at one time! The lay-out of the resort is fantastic with 2 pool, separated by the "snack bar" lunch buffet. One was the "party" pool, the other the "quiet" pool. I would HIGHLY recommend this resort and I look forward to going back. Flight Centre - Susan Spurr - Unbeatable.

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olympia, Washington
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 22, 2012

This was our first trip to Cabo. We have gone to Playa del Carmen for years and wanted to try the west coast.
The hotel lobby was very busy when we arrived at 5:30 PM and checking in was a nightmare. The front desk has 4 or 5 employees who all have to go and wait in line to get a room assignment one guest at a time from one person, Oscar, who is looking at a list of rooms, and reservations. We opened the door to first room assignment and walked in to a room under construction. I called the front desk and was told to come back and speak to Oscar. We returned to the front desk and got in line with at least 5 other couples waiting to get a second room assignment from Oscar because several of them had been given rooms that were already occupied. This took an excruciating 90 minutes because all the new checking in guests also had to wait for Oscar to give them an initial room assignment from this list he was looking at. The other employees were just standing there waiting along with all the guests because only Oscar had the list. We finally got to our room at 8 PM. We heard this same check in nightmare from other guests the entire week. I would hope that Riu corporate would step in and fix the antiquated system they are using to assign rooms.

The rest of our stay was wonderful. The food in the restaurants was very good and we liked that most of the dinner options were not buffets. The pools are beautiful although, we thought they should be open later than 7 PM, and the swim up bars don't open till 10 AM. There is only one set of rest rooms for the entire 4 swimming pools and is inside a restaurant which means you need to dry off and cover up to go to the rest room. We found that quite inconvenient because we like to drink. The drinks were great, and the service was always good. We loved catching the water taxies on the beach and the sea lions were a riot. The food in town was great and the relaxing, laid back , non-touristy feel of Cabo was refreshing. I would definitely recommend vacationing in Cabo and would recommend this hotel, just bring your patience for check in.

Room Tip: 3rd and 4th floors have better views. The jacuzzi suites have a spiral staircase to a private roof t...
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 20, 2012

We had a Jr suit ocean view. The room was clean and serviced daily. The food was better than expected, actually I am very picky, but the food was generally very good. Yes I would go back, and
as a matter of fact I am in the process of booking another stay there as we speak.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 20, 2012

We went as a group of 5 couples to the Riu Palace in early November for a long weekend getaway. We booked thru Apple, and had a fantastic time. Did a TON of research for months before deciding on this property, and everyone was glad I did! There are not a lot of all inclusive options in Cabo, but this one is all you need. Good food, amazing service, tons of options. Drinks are bit watered down, but all you have to do is ask for a doubleshot. We enjoyed hanging out in the 24 hour lobby bar for pre-dinner drinks. They make great flavored martini's, ask that they use Absolut! Pools were a bit crowded, but we got most of our sun laying by the beach anyway so we didn't mind - we tipped the servers so got awesome service at the beach!
We took a water taxi to town, spent some time shopping there. We also rented jet skis to go see the arches and lovers beach and had a blast.
Rooms were fine, typical Mexican resort. Clean, well stocked fridge, nothing stolen. I like soft beds and was nervous given all the bad reviews, but we slept fine the whole trip.
Food - Krystal and Misaki were great! Didn't care for the Mexican restaurant and didn't try the others. Buffet had plenty options to keep us full.
The boys went fishing and caught some great Mahi, which we were able to bring home very easily. All in all, a fantastic trip and I can't wait to return!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Revelstoke, Canada
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 19, 2012

Just wanted to say we travelled to the Rui Palace Nov 2012. We were 3 couples, mid 20's-40. The Rui was overall very good, but Cabo as a location is the best. Ocean was swimable, nightlife awesome and weather perfect. I have been to Cancun, PV and Playa Del Carmen and Cabo as a destination is tops! One thing I found strange was the lack of English that the workers at the palace and in Cabo spoke in general...I was a bit worried about the Rui's restaurants as per previous posts but all were good and we had no problems making reso's.The main buffet was very good too. Overall for the cost Rui doesn't disappoint and is worth the extra $ rather than the Sante Fe. Mandala is an awesome club uptown, Cabo Wabo is Ok, a bit of a cougar crowd though and Squid Ro is worth a stop too. Shopping is good, quality stores with selection you don't find at home and reasonable prices...

Room Tip: If you want quiet as for 4th floor and with 1 bed not 2 pushed together.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
American Fork, UT
Contributor
18 reviews 18 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 19, 2012

Just got back from an awesome vacation.

Pro's: Food for the most part was top notch. We enjoyed each of the resturants and the buffet. Servers went around getting you drinks while you laid out at the pool. Wifi is through out the hotel you just need a password to access it 24/7. They also have access to a 90 min free wifi in the main lobby. We were able to use our t-mobile phones over the wifi to make calls home for free. So glad we upgraded to the Riu Palace over the Santa Fe!!! All local's on the beach selling items have to have a license. The police checked them regularly. Beach deals appeared to be better than the flee market. Probably because they dont have overhead. Baby sea turtles hatched on 11/7/2012 right on the beach directly out from the West pool area. Once in a life time experience.


Con's: Bring your own Ketchup. Mexican Ketchup is different.
It would help to know spanish. Some servers knew english some just smiled and said yes. Wifi doesn't reach out to the pool area (at least in my experience). Your only allowed one device logged into the wifi at a time (with the exception of the daily free 90 min in the main lobby) Once you login to the free wifi it starts the 90 min. If you log out the 90 min keeps going (it's consecutive).

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Cabo San Lucas

Address: Camino Viejo a San Jose | Cabo San Lucas B.C.S. - Baja California Sur, Cabo San Lucas 23410, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Top resorts Hotel in Cabo San Lucas
#16 Spa Hotel in Cabo San Lucas
#18 Luxury Hotel in Cabo San Lucas
#20 Romantic Hotel in Cabo San Lucas
#21 On the Beach Hotel in Cabo San Lucas
#22 Family Hotel in Cabo San Lucas
#27 Business Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Cabo San Lucas 4*
Official Description (provided by the hotel):
Located in the southern Baja California peninsula, 4.5 km/2.8 miles from Cabo San Lucas. 5-storey building. On the beachfront. Complimentary sun loungers on the beach. 32,000 m2 garden. 3.5 km/2.2 miles from downtown Cabo San Lucas. 40 km/25 miles from the airport. 500 m/1650 ft from a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners. ... more   less 
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Also Known As:
Riu Palace Cabo San Lucas Hotel Cabo San Lucas
Riu Palace Los Cabos
Riu Cabo San Lucas
Riu Los Cabos
Hotel Riu Palace Cabo San Lucas Los Cabos

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