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“Rui Palace Nov 2012” 4 of 5 stars
Review of Hotel Riu Palace Cabo San Lucas

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Hotel Riu Palace Cabo San Lucas
4.0 of 5 Resort (All-Inclusive)   |   Camino Viejo a San Jose | Cabo San Lucas B.C.S. - Baja California Sur, Cabo San Lucas 23410, Mexico   |  
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Ranked #28 of 66 Hotels in Cabo San Lucas
Revelstoke, Canada
1 review
6 helpful votes 6 helpful votes
“Rui Palace Nov 2012”
4 of 5 stars Reviewed November 19, 2012

Just wanted to say we travelled to the Rui Palace Nov 2012. We were 3 couples, mid 20's-40. The Rui was overall very good, but Cabo as a location is the best. Ocean was swimable, nightlife awesome and weather perfect. I have been to Cancun, PV and Playa Del Carmen and Cabo as a destination is tops! One thing I found strange was the lack of English that the workers at the palace and in Cabo spoke in general...I was a bit worried about the Rui's restaurants as per previous posts but all were good and we had no problems making reso's.The main buffet was very good too. Overall for the cost Rui doesn't disappoint and is worth the extra $ rather than the Sante Fe. Mandala is an awesome club uptown, Cabo Wabo is Ok, a bit of a cougar crowd though and Squid Ro is worth a stop too. Shopping is good, quality stores with selection you don't find at home and reasonable prices...

Room Tip: If you want quiet as for 4th floor and with 1 bed not 2 pushed together.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (874)
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English first
American Fork, UT
Contributor
18 reviews 18 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 19, 2012

Just got back from an awesome vacation.

Pro's: Food for the most part was top notch. We enjoyed each of the resturants and the buffet. Servers went around getting you drinks while you laid out at the pool. Wifi is through out the hotel you just need a password to access it 24/7. They also have access to a 90 min free wifi in the main lobby. We were able to use our t-mobile phones over the wifi to make calls home for free. So glad we upgraded to the Riu Palace over the Santa Fe!!! All local's on the beach selling items have to have a license. The police checked them regularly. Beach deals appeared to be better than the flee market. Probably because they dont have overhead. Baby sea turtles hatched on 11/7/2012 right on the beach directly out from the West pool area. Once in a life time experience.


Con's: Bring your own Ketchup. Mexican Ketchup is different.
It would help to know spanish. Some servers knew english some just smiled and said yes. Wifi doesn't reach out to the pool area (at least in my experience). Your only allowed one device logged into the wifi at a time (with the exception of the daily free 90 min in the main lobby) Once you login to the free wifi it starts the 90 min. If you log out the 90 min keeps going (it's consecutive).

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 18, 2012

Just got back from a 4 day, 3 night trip at the Riu Palace. Did a lot of research before the trip and actually had a reservation at the Santa fe and I am glad we switched. Just a heads up we booked directly with Riu's toll free number and got a better deal then what was being advertised through all the travel sites and with Riu.com. We just got a standard room witha king bed, and half the view was the ocean and garden, at nearly $200 less than what the website had for a garden view jr. Suite. having a view was not a priority for us as we did not plan on spending much time in the room and got the best ocean view by the pool

Paid for transfers but had issues at the airport as we could not find our ride, but a taxi for two was only $30. If you paid for a transfer double check as our shuttle was contracted with hotelbeds.com and were able to catch it back to the airport. Ignor the timeshare traps and just head out the second doors to transportation. Flew out on terminal two and was way great, with added duty free shopping and fast food places. If you need extra trinkets they have stores for it at the terminal.

As for the hotel, had easy checkin with yummy rum punch. They took luggage to the room for you, which was nice as it was a bit of a walk. Room was decent with a tiny musty smell, but I new about this from other postings. Noticed more of it when we got home as all of our cloths smelt like the beach, including the ones we did not wear. Alchohol in the room with lots of bottled water which was always restocked. Bed was not two terrible and room got cool with a/c on.

Food was decent but was not expecting much. I live in Arizona where we have tons of true 4 and 5 star properties. Resort and food are not Four Seasons or JW Marriott quality so don't expect it. However I am somewhat picky and was able to find something at all times. We did the buffet for breakfast and mostly stuck to omlets, fruits and breads. But they have a lot of options. I enjoy dunkin donuts coffee, so was disappointed with the hotels coffee, but again you are in Mexico, food and beverages are different. Did not find issues with the reservation system but we are early birds anyways. We got reservations to all restaurants, but did not make it for Mexican as we had too much fun at the pool and did not want to leave to get ready. I liked the steak house but not a Ruth Chris, so don't expect that, and the Japanese place, as the sushi wasn't too bad. Krystal was ok, had a late reservation though so was too tired to really enjoy it. I am a dessert lover, and the selections were sub par, in my opinion Krystal had the best desserts, followed but the steak house.

Stayed mostly at the activity pool by the swim up bar. Did not have issues finding chairs, but sometimes the location wasn't what I wanted. I am NOT a big drinker and was definitely feeling good after a few daiquiris, and other tropical drinks. Husband did a lot of bourbon and cokes at the pool, and he is a big drinker and was feeling good always. You can ask for extra liquor too! The wait staff was great and was very accommodating and at your service very quickly.

We tipped a lot and was disappointed we did not see others tipping. I understand it is all inclusive but please tip they work hard for you and probably don't make much as it is. We mostly tipped at the pool and after dinner. I brought both US bills and Pesos. They can get smaller pesos for you but I don't think they can exchange for dollars, so bring smaller bills for tipping.

Met some great people that were on our flight out that we hung out with. We took a cab ride to the marina and walked around to buy trinkets. Ate at the Office which was a restaurant on the beach. Great food and drinks, but the view of the arches was mostly distorted buy the locals selling their wares. Took a water taxi to the arches which brought us back to the Riu beach for$12 each.

This was our first all inclusive stay and our first trip to Cabo, we had a blast and will for sure come back as it was a great time and fully met our expectations. Only 4 marks as there were a few inconsistencies with the hotel. I did a lot of research and I think this place was a great value for what we paid, for decent food, and a beautiful view of Lands End.

Room Tip: Call Riu directly as some of the basic rooms were not advertised online and I don't think you ge...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 17, 2012

Stayed at the Rui Pace November 1 - 15/12. Was the first time we stayed at a Rui Resort. We had booked a JR Suite with ocean view. Had considered booking a suite, for we were there for my 50th birthday. We did not for our travel agent had asked for a free up grade for us (and yes I did see the email). We did receive a bottle of wine when we checked into our room, but nothing was done special for my birthday.

If you are expecting towel art on our bed, don't expect it daily (as we have had in other resorts), once a week you will get towel art.

Enough of the complaining,lol, the resort and the staff is great! Food is good, we ate at the Japanese and the Steak House. Buffet was good, for a buffett, lots of choices.

Would recommend going to Lover's Beach, but don't take the water taxi from the resort, water is too rough. Go to Medano Beach, and grab one there. Had the taxi take us to Mango Deck on Medano Beach, when we were dropped off, found a great place - Slush Up (right behind Mango Deck). They have Slurpies (made with bottled pop, no need to worry about the water) and Screamers - slurpie with soft ice cream. Great little place, and the owner is Canadian. He will help you anything you need to know. Make sure you drop in.

Room was clean, and fridge was filled daily. Bath towels in the room were a nice large size Would we stay at another Rui resort, yes we would, the only reason I did not give a 5 rating, was missed the bath robes and slippers (which we are used to from other resorts we have stayed in) and nothing special for my 50th

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 17, 2012

We stayed from Nov 1 to Nov 15,2012. Our oceanview room was completely oceanfront and always clean. The staff are hardworking and very pleasant.We never had trouble finding a chair around the pool and you can move them to shade or sun,the staff is happy to help you with that if you need help.We ate off the resort about 6 times but if you find the buffet monotonous after a while, there are lots of ingredients to make yourself a great salad and the fresh fruit was very good.We ate at the Steakhouse and the Mexican restaurant twice and the meal was served nicely and tasty. Try the Mayan coffee at the Mexican reastaurant ...very nice. After spending 2 weeks there we(a 59 year old couple) have no complaints and would recommend this resort to others.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 17, 2012 via mobile

Omg is right outstanding! This is the best hotel everything was wonderful! Even the juice bar not many resorts have one perfect for athletes and healthy people who want there fresh beet juice or any type of freshly made veggie juice. They also make protein shakes!!!! For that reason this will always be my favorite places to stay. Not to mention the great service and friendly staff!!!! :))))))

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 16, 2012

We just returned from 4 nights at the Riu Palace in Cabo San Lucas - had a great stay! The grounds are beautiful and well maintained. We paid for an Ocean View Jr Suite that had a free upgrade from the Garden View Room thru AA Vacations - checked in on a Wednesday and were given a room with a TEENY view of the ocean (if you got in the far corner of the balcony)! Went back down, actually thinking they would do nothing and we were given a key to go look at another room in a diffent bldg - the second room was much better and we moved, no problem. This place is huge - so plan on walking to get from one part of the resort to another. I found the bed to be hard as well, but asked for some extra pillows and we were fine. Did not notice a smell in the room we had. We kept our valuables in the safe and took the key w/us when we left the room - Service in all areas was good. We ate at Krystal one night and thought the food was good, although we didn't find it as good as others had raved about. Buffets were good (you won't starve) - I would rank them as breakfast best, dinner second and lunch last - but I didn't go there for the food, so I was ok. Drinks were flowing and were of good quality - they had top shelf liquor and all you had to do was ask for an extra shot on top of your drink if it wasn't strong enought and were quickly accomodated. We tipped - a few dollars here and there for good service. I'm sure the service people aren't making that much. So if you want to tip, bring ones w/you. I will mention, that I called the front desk to ask for the internet code and was given a # that was good for 10 days! So, there is free wifi in your room if you ask - We took a jet ski from the beach at the front of the hotel to the arch - beautiful - We are pretty early risers anyway, so we had no problem getting the dinner reservations or chairs in the sun. We met a couple while there that had an ocean front suite - They let us check it out in case we wanted to book it next time - MAN, it was like a one-bedroom apartment. VERY nice. We saw Grease and the Broadway "show" - they were entertaining - all in all, we had a great stay- The nice hotels in Cabo are very expensive -and they don't have very many all inclusive resorts - I found the Riu to be a good value and I would go back.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Cabo San Lucas

Address: Camino Viejo a San Jose | Cabo San Lucas B.C.S. - Baja California Sur, Cabo San Lucas 23410, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Top resorts Hotel in Cabo San Lucas
#17 Spa Hotel in Cabo San Lucas
#18 Luxury Hotel in Cabo San Lucas
#22 On the Beach Hotel in Cabo San Lucas
#23 Romantic Hotel in Cabo San Lucas
#25 Family Hotel in Cabo San Lucas
#28 Business Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Cabo San Lucas 4*
Number of rooms: 642
Official Description (provided by the hotel):
Located in the southern Baja California peninsula, 4.5 km/2.8 miles from Cabo San Lucas. 5-storey building. On the beachfront. Complimentary sun loungers on the beach. 32,000 m2 garden. 3.5 km/2.2 miles from downtown Cabo San Lucas. 40 km/25 miles from the airport. 500 m/1650 ft from a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners. ... more   less 
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Also Known As:
Riu Palace Cabo San Lucas Hotel Cabo San Lucas
Riu Palace Los Cabos
Riu Cabo San Lucas
Riu Los Cabos
Hotel Riu Palace Cabo San Lucas Los Cabos

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