I have stayed at a few different Rui they are always nicely maintained and clean BUT the food is always just what it is nothing great just mexico food. I would have to say this was the worst meal experiences, the most uneatable. My husband and I lived on ice cream, fake cheese nachos and drinks. I wish there was a place with good food!! We were on our honeymoon and wanted to stay in the pool later and relax we ended up getting kicked out of the pool as it closed at 7:30. It was still sunny and nice! Overall still fun!

We stayed at this Riu from Feb 9 -23/2008 Checked in at around 8:00p.m., they asked if we would like a safe key,(why would you ask???) we accompanied the bellman to our 2 rooms with our luggage. We were then rushed to the buffet before it closed for a meal. After that we went to a show and then back to our rooms. We did not unpack one thing, because we were told to go for a meal before it closed. The bell man actually was going to take our luggage to the room on his own but we like to keep an eye on our things.
When we got back to our rooms the maid had done the turn down bed service, which we were unaware of and a bit surprised of. We don't like anyone in our rooms. Being that with teenagers and younger children they forget to put things away and last year at the Riu in Cancun and ipod and a ring of our daughters was stolen, again after just ariving at the hotel and not even unpacking yet...
Anyways, lone be hold, the next morning as we were unpacking my jewellery case felt very light, all 5 of my rings and 2 pairs of earings were gone. When I went to the front desk that morning they were very uncarring and unconserned and told me to write up a report when I calmed down. Even though I wrote up the report and they checked the room card keys to see who else was up their, NOTHING AT ALL WAS DONE and THEY WERE NOT ALLOWED TO GIVE ME A REPORT. Our Sunquest rep RUTH, said their was nothing she could do. All she was their for was to book tours....What a lot of help...Well, I complained for two days at the front desk and found out as well other people had items stolen two of them were missing their computers, this place is unreal for THEFT. The only thing they did for us is move us to a better room, since originally they put us way in a back room that took forever to get to with no one ever around...
I'm sure they keep that wing open for easy theft scams...
The resort was very nice, the grounds were beautiful and the pools were warm. The animation team was very friendly, and the kids club was great. But beware, don't take anything of value and lock everything away.
The maids do not obey the NO MAID SERVICE SIGNS, my daugher was in her room showering with the sign on the door and the maid walked in, she questioned her and she of course didn't understand what she did wrong. This happened about 3 times with the sign on the door.
They actually need locking walk-in closets. I don't know but, I really wonder about the Riu Hotels. THEFT IS A MAJOR PROBLEM!!!
SASKATCHEWAN, Canada

Just got back to a blustering snow storm here in Toronto and wishing we were still vacationing at the RIU PALACE!!!

Check-IN
Uneventfuly...actually quite easy...especially when travelling with 2 young children 8 and 4 years.....The Sunquest rep ushered us into the bar overlooking a fabulous view of the arch...lovers beach/divorce beach...while handing us a margarita to enjoy....

A little confusion about our rooms...we had 2 adjoining...or so we requested...they don't have adjoining rooms...the doors face eachother with a very small hall inbetween...which worked out well....again once they found one for us....to boot they gave us an ocean view on the 4th floor....wonderful room...clean, clean, clean!!!!

Food
Food was fabulous...the variety was incredible...for all of you out there who said they couldn't find anything....what is wrong with you???


Bars
The waiters and barists were fanastic.....they knew what we would order and have it ready for us before we reached the bar....and tipping them...even the smallest amounts paid off!!!

Staff
Smiles, accomodating and forever helpful...our maid was wonderful leaving little hersey kisses for the kids with wonderful towel creatures....doll, elephant, snail....just beautiful....

Pools
BIG...one heated, one cool...and two children pools which were cool even though people who didn't have children felt they had all the rights to having the pool to themselves....my kids just went ahead and had a great time in them...sorry if you folks were disturbed by kids splashing in the pool!!! Imagine.

Entertainment
This is one area that needs great improvement....I think they should do more ethnic Mexican dances and Mariachi bands verses their version of "Grease" or "Broadway"....great attempt but I don't want and "american" show.....give me Mexico....and some of your culture..

Definitely a place I would return.....family had a wonderful time...food was great...sun was warm and welcoming and too boot we were privileged enough to see whales and sea lions lounging at the infinity pool....what else could you ask for!

Hasta la vista......

Once again my wife and I made the mistake of reading all the negative reviews on this website! We were very nervous going to the RIU in Cabo. Here's the deal and listen up good!!!! DONT READ THE NEGATIVES period! You are in Mexico (not the New York Hilton) The property is clean clean clean, every minute of the day you see employees cleaning the property. The rooms are nice and clean also. The land is manicured and cut and groomed very well. The property itself is situated on a little bay on the Sea of Cortez with the most beautiful view of the famous rock formations of Cabo. The employees are full of smiles and friendly gestures. The food was good (not great) but very edible. They try very hard to please every palate. We ate at the buffet every day and didnt bother with the al a carte restaurants. We were told by numerous guests that the gourmet and the steak house were excellent. Cabo San Lucas and San Jose (hop skip and a jump to both towns from the resort) are safe safe safe. A must see while you are there. Very modern (keep in mind its still mexico) and lots of fun to go into town (especially the Cabo San Lucas marina and mall (my wife loved the designer shopping) and I loved the harley shop!! THE WEATHER!!! MUST READ!! very unique. 348 days of sunshine a year. The breezes come off the Sea of Cortez and are quite cool BRING LONG SLEEVE SHIRTS AND LONG PANTS dont get me wrong the weather is beautiful!!!! but it gets quite cool in the morning and night!! dont make the mistake many guests made and didnt pack for the cool nights! *VERY IMPORTANT* The hot sun during the bulk of the day was amazing amazing amazing. The pools are great heated and not heated depending on your tastes. We hung out at the heated pool bar every day. The pool side service was awesome. Order the Maimi Vice and Blue Hawaii and Chocolat monkey. You wont be sorry. The Sea is dangerous to swim because of the depth (300 feet) and the undertow and the enormous waves!! (15 footers at times) If you like to swim in the sea, walk along the beach towards the rock formations about 300 yards and you are good to go! It is whale season and the blue whales (30 footers) visit you every morning in the bay. A real blessing of nature to watch them (february and March) Keep an eye!! What else to say....the street venders and beach venders are not to pushy and expect to negotiate price. keep smiling and keep firm on your price. Be respectful and smile while you negotiate. You will always win. DONT PAY FULL PRICE you will find the negotiating fun. What are the negatives.. Here they are ...... The walls are paper thin so you hear alot. Loud mouths, luggage wheels on the tile, and if your lucky, like my wife and I were, honeymooners engaging in bedtime play. *ugh* Thats it really everything else was fantastic. Have a great trip people !! Jon and Jeanne from Lakeshore Ontario Canada