Our family with daughter, husband and 6 yr old grandson just returned from a week at the Hacienda del Mar Vacation Club. We stayed in a 2 bedroom, 3 bath with full kitchen and laundry facility, very convenient. Although it was a full kitchen, utensils were at a minimum. No oven. Would have been difficult to prepare a whole meal for a group of 5, much less 8, which it did accommodate. Seating in living area also for 5 maximum.
Beds very comfortable with great pillows. Lots of super-sized towels. Liked the fact we could tell them each day when to come clean the room. Cleaning crew always did a great job. Big showers...would have liked a bit more pressure, but always enough hot water.
We tried some of the activities offered daily. Since it was low season we had no trouble with too many people, anywhere on the property. Although it said it had children activities, we never found when or where those were. The arcade was closed for repairs, so there was a little disappointment there.
Staff around the pool was great! Always there to help with umbrellas, moving chairs, towels,etc. Very friendly!
The most disappointing thing about this property was the restaurants. Two were closed for repairs. We tried Tomatoes on a night where there were only 4 other tables of people there, and the service was not good. Food was overpriced, $19.50 for a hamburger, $15. for a Cobb Salad and $10. for a bowl of soup.
High prices for Mexico. Plus the food was only fair. We did not try the other restaurant as we heard similar reports from other guests. If you are going to charge those prices, you had better be great at food, service, everything, because we could go into town and get much better food at better prices.
A couple of suggestions to make this into a 5-star property...... provide the pool mats, pool noodles, and some beach type toys for guests at no extra charge. Offer the golf cart transportation to people. When we came out of the restaurant (after dark and in the rain) the staff with golf carts were just sitting in them. It would have been great to have a ride! Another time I was having a problem walking and our building was a pretty long distance from the pools, restaurants, etc. When I asked how much farther to Building 14 they said just up the hill and to the right, instead of offering to take me there. Directions at the on-line computers would have been helpful. No clues how to get into the internet.
Little things could definitely make this into a 5-star property.
Great location, not too far from town, but far enough to feel exclusive and private.







