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“Sheraton's Hacienda del Mar Resort & Spa - Si (& Sand!)!” 5 of 5 stars
Review of Hacienda del Mar Vacation Club

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Hacienda del Mar Vacation Club
4.0 of 5 Resort   |   Corredor Turistico SJC CSL Km 10 | Lote D, Cabo del Sol, Cabo San Lucas 23410, Mexico   |  
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Hotel amenities
Special Price
10% off room rate
Ranked #11 of 66 hotels in Cabo San Lucas
Newport Coast, CA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Sheraton's Hacienda del Mar Resort & Spa - Si (& Sand!)!”
5 of 5 stars Reviewed April 29, 2013

With all the negative publicity about Mexico in the past few years, maybe you've been hesitant to go. Don't Be! Sheraton's Hacienda del Mar proved to us that we had been away too long! What a glorious resort! From the moment we arrived we were in Paradise.
Architecturally stunning, taking advantage of the beautiful surroundings from every angle. Very comfortable rooms with THOSE beds! Award-winning restaurants, all with spectacular views. The gracious staff can arrange anything for you.
Adjacent to the world-famous Jack Nicklaus Ocean Course, 4 separate pools, full-service spa, luscious landscaping throughout, why are you still sitting there???
Situated just 6 miles from the lively Cabo San Lucas, there is something for every sport lover...or just sun-worshipper!
Nice for families, PERFECT for romantics!
(Also excellent facilities for weddings and meetings)

Room Tip: The resort has 270 rooms, 31 very spacious ocean-view suites, and at least 2 "presidential"...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctrujillo, Guest Relations Manager at Hacienda del Mar Vacation Club, responded to this review, April 30, 2013
Dear Valued Guest:
Wow!! What a wonderful review! Thank you for your wonderful review and recommendation is true high praise and very much appreciated

I passed along your feedback to all of our team members, they were so proud to have earned such positive comments about your stay at Hacienda del Mar Vacation Club.

We look forward to welcoming you back once again in the near future! Thank you for taking the time to share your experience with everyone on Trip Advisor.


Best Regards
Claudia Trujillo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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593 people have reviewed this hotel

Traveler rating
    377
    155
    31
    22
    8
See reviews for
170
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Spokane, Washington
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 24, 2013

This is a very nice resort, we had a 2 bedroom master suite and everything was very nice and clean. The resort has a shuttle to take you to Cabo and it is very convenient and only $5 a person. They have nice restaurants some pricey but you can go to costco and stock up if you like its a $15 taxi ride. The beach is very nice but pool areas filled up very fast in the morning. We would go back and enjoy this property again

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctrujillo, Guest Relations Manager at Hacienda del Mar Vacation Club, responded to this review, April 29, 2013
Dear Valued Guest:
Thank you for having taken the time to write such a wonderful review “Great Place", we are truly delighted to hear that that your experience during your stay with us was a pleasant one and that you had a great time!.

Best Regards

Claudia Trujillo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nevada
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 21, 2013

We spent a week at this beautiful property. There are at least 5 restaurants, several pools (including one for children), gorgeous white sand beaches and a very amenable staff...the 2 bedroom/3 bath unit was well cared for and all have beautiful views...

Room Tip: Aside from the time share units there is also a hotel on site for shorter stays..
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  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctrujillo, Guest Relations Manager at Hacienda del Mar Vacation Club, responded to this review, April 29, 2013
Dear Valued Guest:
Thank you for having taken the time to write such a wonderful review. We are truly delighted to hear that that your experience during your stay with us was a pleasant one and that you had a great time!.

Best Regards

Claudia Trujillo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tinley Park
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 19, 2013

The Hacienda del Mar is a beautifully maintained resort. We enjoyed the beach access and the pool areas. The fire pit was located near our room which was nice on those chilly nights. Housekeeping came in each day with fresh towels, bed making and light cleaning.
One downside are the pricey restaurants. Best bet is ordering something you can split at Tomatoes. Wish there had been an on site bakery to satisfy your sweet tooth for dessert. Only had ice cream bars or an expensive dessert at one of the restaurants. On the whole we have no regrets with our stay at this resort.

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctrujillo, Guest Relations Manager at Hacienda del Mar Vacation Club, responded to this review, April 29, 2013
Dear Valued Guest:
I would like to personally thank you for your comments, all the comments that we hear from our dear guests, are very valuable to us, and it keeps us focused.
I have shared your wonderful feedback with our entire team, who enjoy what they do on a daily basis to ensure that each guest goes home happy!

We look forward to pampering you on your next getaway to your “home away from home”

Regards
Claudia Trujillo
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed April 16, 2013 via mobile

Unfortunately we bought here. If you are interested in a timeshare, do not buy here. We booked 6 months in advance. We are Seniors and were put in the kids area. We immediately asked to be moved and were told there were no other rooms. The hotel was not full. We went to the owners breakfast and complained to the sales people. Nothing. So for a week we heard screaming children from morning to night. For the next 25 years, the length of our ownership, we will gift this week to our kids or we will trade to go elsewhere. DO NOT BUY HERE. THEY DO NOT CARE ABOUT YOU ONCE THEY HAVE YOUR MONEY!!!

  • Stayed December 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctrujillo, Guest Relations Manager at Hacienda del Mar Vacation Club, responded to this review, April 29, 2013
Dear Valued Guest:
Thank you for taking the time to share your comments from your recent stay at Hacienda del Mar Vacation Club. I’m very sorry that your experience was not what you expected. All the comments that we hear from our dear guests, are very valuable to us, and it keeps us focused. I you could please send me an email with your contract number, and I can gladly put a note in your profile about your preferences for the assignment of room. ctrujillo@haciendadelmar.com.mx or guestrelations@haciendadelmar.com.mx
Once again, we apologize for the negative feeling you experienced during your stay.

We would love for you to give Hacienda del Mar another opportunity during your next visit to Los Cabos.

Regards
Claudia Trujillo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota USA
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 11, 2013

We traded our timeshare week in Puerto Vallarta for Hacienda del Mar and we were very pleased. We got a one-bedroom unit with 2 bathrooms on the 3rd floor with an outdoor Jacuzzi and loved it. The first couple night were cool so we didn't use the Jacuzzi but later used it 4 times and watched the stars and enjoyed the beautiful night breeze. Check-in was smooth and we signed up to do a resort presentation but then decided we didn't want to so they gave us our deposit back without a hassle and we explored on our own. The Sheraton Hotel is right on the property so we could use everything there and the restaurants and pool area was clean and nice. There was free coffee outside the Tomatoes restaurant every morning.
The breakfast at Girasoles restaurant at the Hacienda was the best deal around: $16.50 for anything off the menu and as much as you wanted AND free mimosas and bloody marys from 7am to 11:30am everyday--it was great! And it was Happy Hour at Girasoles everyday from noon to 5pm and then at the bar right below Girasoles from 5-7pm.
There was also a party for owners & guests one evening with entertainment, free drinks and food and the mingling among guests was fun.
The pool areas were clean and inviting and we loved going out early am and reading and watching for whales....yes we saw many whales right from the pool and beach area.
The resort is about 10-15 min drive from Cabo and about same from San Jose so it's a bit out of the way but we bought groceries the way. And we went into Cabo a few nights for dinner.
Overall it was one of our best timeshare trades and we had a great time!

Room Tip: Very spread out but easy walks to/from pool, beach, restaurants.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctrujillo, Guest Relations Manager at Hacienda del Mar Vacation Club, responded to this review, April 29, 2013
Dear pamelf:
Wow!! What a wonderful review! It is a pleasure to hear we achieved our goal of providing the ultimate service and guest experience.
I passed along your feedback to all of our team members, they were so proud to have earned such positive comments about your stay at Hacienda del Mar Vacation Club.

All of us here at Hacienda del Mar, look forward to pampering you again soon in your home away from home!

Best Regards
Claudia Trujillo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 10, 2013

This was our first time here we traded our RCI week from our home resort in Cancun for a week here and it was great. First this was the second week of our 2 week vacation the 1st week we stayed at a different resort and wanted to change it up an try some place different and definately no regrets on that. So first we arrived approx 4 hours before the standard check in time and I guess we were lucky our room was ready. Check in took 5 mins and we were in our room and in the pool with in the hour. We got lucky and didn't see a time share person until the next day which I stated that we weren't interested and they left us alone after that again bonus/lucky. Our room was great 3721, yes it is at the back of the property so about a 5 min walk to main pool, beach, and practically everything. It wasn't ocean front, but we had a great view being 3rd floor we still saw the ocean, plus you don't need to sit in your room to look at the ocean that is only 5min away. Room had 2 bathrooms, 2 full beds, and a hide a bed, kitchen table, microwave, toaster oven, fridge, dishwasher, toaster, blender, and electric juicer, plus a jacuzi tub on the deck, a lounger chair and four chairs on the deck.

The Food was reasonable for price, for what we would do for a nice dinner out back home, but the problem is that we normally don't do nice dinners, lunches, and breakfasts everyday back home. We were a family of 5 (kids 9,10,13) so some times the kids just want chicken fingers, fries etc that you can normally get for 8-10 dollars were about 15 dollars here. So how we solved this problem is that the portions are very big, so you can share meals which works for the smaller eaters, which cut costs, also as mentioned in other reviews 2-1 drinks, also we tooka cooler of drinks down which also cut costs. We ate at the Mexican Restaurant, Girasoles, Pacific Rim- Pitahayas, Pizza at Tomatoes, and lunch snacks at Serinis. We also went to walmart and got breakfast food, snacks, drinks (pop, milk, juice, beer, wine), meat steak, burgers etc for meals that we made in the room. Yes I know on vacation a still cooking but so worth the savings. For a buffet breakfast at 16.75 pp would have cost us 83.75 for 1 breakfast for the family of 5 times 7 days of just breakfast almost 600.00 (walmart cost 150.00 plus 45 taxi round trip 195.00 savings of almost 400.00) and that got us 7 breakfast, and 3 dinners, then we ate at the 3 above restaurants and a night in Cabo, all the lunches were at Serinis. We also noticed that compared to the All Inclusive that we stayed at the week before we saved approx. 5-600 total in food/drink so even though it is expensive here it is still cheaper than the pre paid All Inclusive.

The Pools were great, grounds amazing, staff fantastic, yes hard to get chairs at the pool, this unfortunately seem to be the game at any resort dispite any rules of holding chairs, this being said we still almost always found chairs at any pool at any time and on the beach. The gym was amazing lots of equipment, worked out every day.

Just got back and already wishing we could go back, would like to try out the golf course next time.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctrujillo, Guest Relations Manager at Hacienda del Mar Vacation Club, responded to this review, April 10, 2013
Dear Valued Guest:
Wow!! What a wonderful review! It is a pleasure to hear we achieved our goal of providing the ultimate service and guest experience.
We are truly delighted to hear that that your experience during your stay with us was a pleasant one and that you had a great time! For the whole team It was truly our pleasure to serve you!!!
If we can be of any assistance on your next return trip to Los Cabos, please do not hesitate to contact me.
Claudia Trujillo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hacienda del Mar Vacation Club

Address: Corredor Turistico SJC CSL Km 10 | Lote D, Cabo del Sol, Cabo San Lucas 23410, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Cabo San Lucas
#7 Spa Hotel in Cabo San Lucas
#9 Luxury Hotel in Cabo San Lucas
#10 Family Hotel in Cabo San Lucas
#10 Romantic Hotel in Cabo San Lucas
#10 On the Beach Hotel in Cabo San Lucas
#11 Business Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hacienda del Mar Vacation Club 4*
Official Description (provided by the hotel):
An exclusive beach front hotel, located in the Cabo del Sol resort community, with 273 suites. Our magnificent resort is adjacent to the world famous Jack Nicklaus designed Ocean Golf Course. The resort is composed of 20 Villas all in Mexican Hacienda style, with romantic walkways through lush green landscaped and tropical flowers. ... more   less 
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Also Known As:
Hacienda Del Mar Vacation Club Hotel Cabo San Lucas
Hacienda Del Mar Vacation Hotel
Hacienda Del Mar Vacation Resort
Hacienda Del Mar Cabo San Lucas
Hacienda Del Mar Vacation Club Cabo San Lucas, Los Cabos

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