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Hacienda del Mar Vacation Club: Traveler Reviews

Corredor Turistico SJC CSL Km 10 | Lote D, Cabo del Sol, Cabo San Lucas 23410, Mexico
Hotel amenities
Hacienda del Mar Vacation Club
Ranked #9 of 68 hotels in Cabo San Lucas
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415 reviews from our community

Traveler rating
    258
    114
    17
    19
    7
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Families
107
 
Couples
168
 
Solo
6
 
Business
6
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Tahoe City, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Beautiful Property, Wonderful Staff”
5 of 5 stars Reviewed March 22, 2013

We have stayed a total of 50 weeks at the Hacienda del Mar Vacation Club over a period of 18 years. We purchased the time share with the intention of usiing it and not trading. This place is so great it is probably difficult, if not impossible to trade into. Besides being one of the best looking (architecturally speaking and groundskeeping) properties in the area, the staff leaves nothing to chance. I have met many of the staff over the years and am always happy to become reacquaiinted with them and am sorry to see them go, when they move on. Some weeks the surf is breathtaking and you can only watch it and listen to the pounding waves. We have also had the pleasure of swimming in the Sea of Cortez, but I admit the yellow flag doesn't come out very often. Although a bit late, duriing this trip we were fortunate enough to see very active whales on two occasions. We normally get glimpses, but every now and then... We have also watched turtles hatch and migrate across the beach into the surf. Mostly you just go there because you love it. We stay in a two bedroom, which has good-sized rooms, beautiful bathrooms, a nice kitchen (if you are missing something, just ask for it and it appears) and lovely living room/ dining area and decks. But nothing can outshine the staff. We have come with parents, and now with friends. Staying fifty weeks and never trading out just about sums it up.

Room Tip: Can't help you there. I don't think many owners trade-out, so pickings can be slim.
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Sydney3560 about Hacienda del Mar Vacation Club
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctrujillo, Guest Relations Manager at Hacienda del Mar Vacation Club, responded to this review
April 3, 2013
Dear Sydney3560:
It is a true delight for Hacienda del Mar Vacation Club, to be defined as "Beautiful Property, Wonderful Staff"
I have shared your wonderful feedback with our entire team, who enjoy what they do on a daily basis to ensure that each guest goes home happy!
We look forward to pampering you on your next getaway to your “home away from home”
Regards & Please do not hesitate to contact me at: ctrujillo@haciendadelmar.com.mx

Claudia Trujillo
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rockford, IL
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
“Very nice stay”
4 of 5 stars Reviewed March 22, 2013

Considering this was a time share swap, I was happy with the resort and accomodations with a few complaints. The resort itself is beautiful. The grounds are immaculate and the pool areas very nice. The pools and hot tubs close at 7pm which we did not like. The beach has nice chairs and umbrellas also but the waves make actually swimming in the ocean dangerous. For the restaurants, Girasoles was very good as the reviews suggested and we ate there several times. Our one meal at Tomates was very good also.

We got a 2 bedroom, 3 bathroom room for 3 people. Building 15 is toward the back and we walked outside our door to the kids pool. This would have been nice if we had kids with us but it wasn't noisy or a problem. The large patio faced a very small but beautifully landscaped "backyard" which if you looked over the road and through the trees had and "ocean view". The room itself was richly appointed but dark and dated. The beds and bedrooms were large and comfortable. Loved the large dining room table and the kitchen was adequate for us because we didn't cook. They need to replace the furniture in the living area. The foam love seat/sleeper is not possible to sit on for more than 5 minutes and the 2 upright wicker chairs are for decoration only.

We prefer not to drive in Mexico due to a past bad experience near the Tijuana border so we paid $40 roundtrip for cab rides into town. The location is rather secluded in an area known as the "corridor" outside of Cabo San Lucas. If I were going to visit Cabo again, I'd either get brave and rent a car or stay at one of the resorts right in town. There was a free shuttle to their golf courses which we used but the resort shuttle to town was nearly the same price as a taxi for 3 people without the convenience.

If you like a secluded beautiful resort away from the Spring Break craziness of the Medano Beach (we visited for a day) and have a car, this is a nice place. I don't know the secret of securing a better room but you probably need to be an owner or get lucky.

Room Tip: Buildings 2,3 and 4 are in front along the ocean and look like the best choices. Buildings 5 - 9 ar...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 8 more reviews by sjdmd for Cabo San Lucas
Ask sjdmd about Hacienda del Mar Vacation Club
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctrujillo, Guest Relations Manager at Hacienda del Mar Vacation Club, responded to this review
April 3, 2013
Dear Valued Guest:
On behalf of Hacienda del Mar Vacation Club, I would like to personally thank you for your comments. All the comments that we hear from our dear guests, are very valuable to us, and it keeps us focused.
We look forward to having you back with us again soon and please let us know if we can be of any assistance in planning your next getaway to Hacienda del Mar Vacation Club.
Regards
Claudia Trujillo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
co
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Do not stay here if you care about your room”
1 of 5 stars Reviewed March 21, 2013

Yes the resort is gorgeous however the vacation club put us in a room overlooking the parking lot. ( we are rci exchange)Room is nothing like the pictures shown on their website. When I expressed our disappointment in the room ( small fridge tiny partial kitchen , love seat that is uncomfortable not even a full couch and of course the balcony looking at cars in parking area) all they say is check tomorrow. I've checked for three days already. It has really put a damper on my vacation that I have researched for 2 years. I wont stay here ever because of the way they treated us and the constant timeshare calls and hassling every day. We stayed at a lot of timeshares but this room is by far the worst ever. They do have some great rooms with hot tubs on balaconys but how you get those is beyond me. We even tipped the front desk clerk and called before leaving the states. The grounds are really gorgeous though it is a shame that our room is not up to par

Room Tip: Tips for a room....no way to get a nice room if your rci exchange
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
Ask ramtooth about Hacienda del Mar Vacation Club
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctrujillo, Guest Relations Manager at Hacienda del Mar Vacation Club, responded to this review
April 3, 2013
Dear ramtooth:
Thank you for taking the time to share your comments from your recent stay at Hacienda del Mar Vacation Club. I’m very sorry that your experience was not what you expected. We aim to “wow” all our guests during their visit to Hacienda del Mar, and while we enjoy a very good success rate at doing this, we really did not meet your expectations on this occasion.
We would love for you to give Hacienda del Mar another opportunity during your next visit to Los Cabos. If we can be of any assistance on your next return trip to Los Cabos, please do not hesitate to contact me.
Claudia Trujillo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oregon
Senior Contributor
44 reviews 44 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
117 helpful votes 117 helpful votes
“Not worth the hassle for no beach to swim at”
3 of 5 stars Reviewed March 21, 2013

The bad far outweighs the good here. If you have no budget and tons of cash- this is the place for you. The good - comfortable beds, Clean rooms, polite staff, several nice pools. Pool happy hour is 2 for 1, 2 pm to 4 pm.

The bad. The beach is nice if you just want to look at it. It is red flag every day, and totally unsafe for swimming. Big waves, steep sand and rocks. Total disappointment. The pools are clean and warm- but noisy at times- with The activities gal on the microphone. And get down early to scope out a chair. People were there at 0645.

. The food- every restaurant is expensive - no quick meals here unless you make them yourself. Personally- I got tired of spending min 30$ pp every night just for food. That doesn't include drinks. The food was all good - just pricey. And because of the location- unless you have a car- a taxi to town is 80.00 round trip.

You have to pay 13$ day for Internet - but don't pay for more than a day at a time- we did and had to repay after 24hours anyway- which we will try and sort out.

Airport shuttle- is only available if you book it round trip from home!!! Seriously. Once you are here- you cannot get the shuttle. We have to pay $ 80$ one way for a taxi. And car rentals want $25/ day for insurance. No options. That is on top of car rental fee.

And lastly the annoying time share people- they make you talk to them just after check in. My husband agreed to go to breakfast the following day after they broke us down and practically wouldn't let us go to our room without agreeing. He goes to breakfast- and they will not give him breakfast or talk to him since his wife did not come too. What a scam.

If you can stay somewhere else- do. Go to Cancun- beaches are fabulous and you don't get ripped off for food or transport. We will not be coming back. We travel all over - and this was the least relaxing vacation we have ever had.

Room Tip: If you want privacy- get a 2 bedroom. The sofa bed in living room is smaller than a futon- and unusa...
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  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask horsewoman about Hacienda del Mar Vacation Club
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctrujillo, Guest Relations Manager at Hacienda del Mar Vacation Club, responded to this review
April 3, 2013
Dear horsewoman:
Thank you for taking the time to share your comments from your recent stay at Hacienda del Mar Vacation Club. I’m very sorry that your experience was not what you expected. All the comments that we hear from our dear guests, are very valuable to us, and it keeps us focused. We would love for you to give Hacienda del Mar another opportunity during your next visit to Los Cabos. If we can be of any assistance on your next return trip to Los Cabos, please do not hesitate to contact me.
Claudia Trujillo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Talbott, Tennessee
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
“Hacienda is nice and a comfortable place to relax”
4 of 5 stars Reviewed March 19, 2013

This was our second time in Cabo and really like the location just outside of the city. The resort has a charming village feel with the architecture quaint and the grounds absolutely beautiful. The area is not that large that you get swallowed up in kind of place. We were in building nine which was right in the middle of the resort. We had an easy walk right down to the pool area. Check in did not allow us to get in any sooner than 4 pm and no ocean front rooms available, only saved for owners. Our one bedroom had just enough space. The living room furniture was not very comfortable and the kitchenette was too small for our liking. It did have all the needed tools to cook along with a cook top and a toaster oven. The bedroom had two queen beds but seemed too enclosed since it only had one small window. We had a nice shower and Jacuzzi with two sink areas. Two nice closets with lots of hangers. Maid did visit every day. There was a $4 daily charge for housekeeping and grounds so we did tip maid daily cause I don't believe she would get much of the fee. There are multi heated pools all along the water front plus two additional pools in the back corners of the resort. The loungers had a nice thick cushion but it was too cramped around the pool deck. You had to get up by 7 AM to get a chair and many were saved by that time. They have a rule that you can not save but they did not enforce. The large pool on the hotel side had a private group reserving the area for three days. Most people were not happy since it didn't seem like they needed that much area and it making it so crowded in the rest of the resort. The beach in very nice with lots of chairs and umbrellas, no charge. There is an area where you can swim at certain times when the waves are not bad. A few vendors are allowed along the beach. We did attend the timeshare talk and this one was not a bad aggressive. We did get a couple of certificates for dinner which we used at Del Cortez and enjoyed very much. Small convenience store like most resorts was available. We did not think the food at the pool area was that great. There was enough self parking available near each building. There was 30 minutes of free internet daily. Odd that I could not receive it in the bedroom area. It was great by the pools. A daily charge of $14 otherwise for use with 3 devices.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 4 more reviews by windchaser4 for Cabo San Lucas
Ask windchaser4 about Hacienda del Mar Vacation Club
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctrujillo, Guest Relations Manager at Hacienda del Mar Vacation Club, responded to this review
April 30, 2013
Dear Valued Guest:
I would like to personally thank you for your comments, all the comments that we hear from our dear guests, are very valuable to us, and it keeps us focused.
I have shared your wonderful feedback with our entire team, who enjoy what they do on a daily basis to ensure that each guest goes home happy!
We look forward to welcoming you back once again in the near future! Thank you for taking the time to share your experience with everyone on Trip Advisor.

Regards
Claudia Trujillo
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hacienda del Mar Vacation Club

Also Known As:
Hacienda Del Mar Vacation Club Hotel
Hacienda Del Mar Vacation Club Hotel Cabo San Lucas
Hacienda Del Mar Vacation Hotel
Hacienda Del Mar
Hacienda Del Mar Vacation Resort
Hacienda Del Mar Cabo San Lucas
Hacienda Del Mar Vacation Club Cabo San Lucas, Los Cabos
Address: Corredor Turistico SJC CSL Km 10 | Lote D, Cabo del Sol, Cabo San Lucas 23410, Mexico
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotels in Cabo San Lucas
#7 On the Beach Hotels in Cabo San Lucas
#8 Family Hotels in Cabo San Lucas
#13 Romantic Hotels in Cabo San Lucas
Price Range: $$$
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