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“Another Great Vacation” 4 of 5 stars
Review of Hacienda del Mar Vacation Club

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Hacienda del Mar Vacation Club
4.0 of 5 Resort   |   Corredor Turistico SJC CSL Km 10 | Lote D, Cabo del Sol, Cabo San Lucas 23410, Mexico   |  
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Hotel amenities
Special Price
10% off room rate
Ranked #11 of 66 hotels in Cabo San Lucas
Nor California
2 reviews
Reviews in 2 cities Reviews in 2 cities
20 helpful votes 20 helpful votes
“Another Great Vacation”
4 of 5 stars Reviewed November 24, 2012

We own a one bedroom Master unit and this year we had an ocean front. It was very nice. Although the unit we bought and our contract guaranteed us a one bedroom with two full baths, the sales people never tell the truth and there are NO units like that ocean front, so we had one bedrm and 1 bath. The front desk manager, Roland Pech llanes was extremely helpful in getting that all sorted out for us. And one of his employees, Carlos came and helped us get our wireless all connected properly and the contracts person Roberto was very helpful and cordial as well.
If I have any negatives it is about the sales people we have to deal with when we go through the owner's update session. I swear I will not do it ever again. They are the rudest, most aggressive pushy people. They lie, then the operations folks like the ones I have mentioned, have to clean up the mess the sales people make by telling us as owners and guests what the REAL truth is.

Anyway, the property is lovely, lots of birds, foliage, flowering plants and about 10 pools. We bought in 2005, exchanged our unit through RCI until 2010 then returned, liked it, and returned again this year 2012. I will book our week for early December 2013 hoping we can get a one bedroom Executive ocean front and be there in time for the turtle eggs to hatch and get to see the babies rush to the sea. Hopefully the whales will be there too, we missed both as we were early this year.

The interiors are in definite need of refurbishment. They owners have focused on expansion and not on maintenance. While everything worked, it is looking very tired, the tile grout is coming out and they do not have washers and dryers in units like many others do, or yes, and no ovens and no grills except over by two new units built last year. We are happy to be owners and will most likely not bother to trade again as HDM does not have very high trading power within RCI.

Still, a very nice resort, restaurants are pricey, we like Grizoles best, did not care for breakfast at Tomatoes.

Lastly, I can't say enough about how helpful the staff all around this resort are. They are what makes coming back feel good. That's it.

Room Tip: try to not get in building 36, 37 it is in the back of the property in the convention center. Higher...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctrujillo, Guest Relations Manager at Hacienda del Mar Vacation Club, responded to this review, December 5, 2012
Dear rollonbears:
Thank you for your kindness in taking the time to make some comments regarding your recent stay. All the comments that we hear from our dear guests, are very valuable to us, and it keeps us focused. I assure you that your comments will be addressed to our General Manager in order to maintain the high standards of service and excellence for which we strive, it is very important for us to listen to every guest.
Once again, Thank you for having taken the time to write about your experience at Hacienda del Mar Vacation Club.
Looking forward to welcoming you back soon to our little piece of Paradise!
Claudia Trujillo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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590 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
Date | Rating
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  • French first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
chicago
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 20, 2012

everything in the hotel was great the only problem if you are traveling with 8 people you going to have 2 people with back problems the sofa bed is so bad that the only way i was able to sleep i got the cushion from the terrace and put them on the sofa bed

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctrujillo, Guest Relations Manager at Hacienda del Mar Vacation Club, responded to this review, November 21, 2012
Dear Valued Guest:
We are glad that your experience during your stay with us was a pleasant one and that you had a great time!
All the comments that we hear from our dear guests, are very valuable to us, and it keeps us focused. Once again, thank you for having taken the time to write about your experience at Hacienda del Mar Vacation Club.
Looking forward to welcoming you back soon to our little piece of Paradise!
Claudia Trujillo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 20, 2012

Visited this resort in August 2012. I have to say as a resort it is very well organized and gives a feeling of space without being too large.
The outstanding feature are the apartments which provide everything you need to feel like you are in your own home whilst. bedrooms with large screen TV's, on-suites to each room. We were a party of 2 couples and two teenagers and all felt they had their own space. restaurants are available although with a Wal-mart 10 mins drive away you can cater for yourself very easily.
The resort and surrounding area is still being finalised from a landscaping point of view, but this does not detract from the resort. Well worth the visit, but be prepared for the sales pitch for buying into the resort. that said a firm No Thanks usually does the trick.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctrujillo, Guest Relations Manager at Hacienda del Mar Vacation Club, responded to this review, November 21, 2012
Dear Mr. Richard Seffield:
Thank you for taking the time to send us your wonderful comments on Trip Advisor.
It is a true delight for Hacienda del Mar Vacation Club, to be defined as “Luxury Apartments with Great Amenities”
I have shared your wonderful feedback with our entire team who enjoy what they do on a daily basis to ensure that each guest goes home happy!
Thank you for giving us the opportunity to pamper and spoil you, this is what we at Hacienda del Mar, do best!
See you soon in another amazing getaway!!!!
Regards
Claudia Trujillo
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ny
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
Reviews in 26 cities Reviews in 26 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 14, 2012

First visit to this place and Cabo San Lucas. We have stayed at many time share places, but never like this. Simple but tastefully decorated unit with oceanview, excellent housekeeping, GREAT WEATHER( coming out of Sandy-striken New York). Wonderfully landscaped, number of pools so that none are crowded,with pool activities that created new friends. Spanish lessons, cooking classes, aquacise, basketball in friendly groups. Beach is good but waters are not for swimmng given the dangers of rip tides and rough waves. For beach swimming, need to go to town beach and taxi fares are $10 each way per person. Car rentals are cherap but one HAS to buy local Liabilty insurance at an exorbitant rate.Great staff. would love to visit again.Restaurants at the resort were so-so.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctrujillo, Guest Relations Manager at Hacienda del Mar Vacation Club, responded to this review, November 21, 2012
Dear Valued Guest:
Thank you very much for your kind comment “Beautiful Place“ and for choosing Hacienda del Mar Vacation Club.
It always thrills us to hear that our guests had an incredible experience during their stay.
For the whole team It was truly our pleasure to serve you.
We look forward to having you back with us again soon and please let us know if we can be of any assistance in planning your next getaway to Hacienda del Mar Vacation Club.
Regards.
Claudia Trujillo
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Villa Park, California
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 12, 2012

What could be better. Beautiful beach, 2 for 1 beer (on the beach, ice cold!), great staff, good food and very comfortable suites. Vendors on the beach were fun (if you speak enough Spanish to really bargain with them) and were never intrusive. And NEVER on the pool deck.

We'll return soon.

Room Tip: Ocean view, the only way to stay there. It's an amazing view
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctrujillo, Guest Relations Manager at Hacienda del Mar Vacation Club, responded to this review, November 13, 2012
Dear Bill L:
Thank you for having taken the time to write such a wonderful review. We are truly delighted that we fulfilled your expectations at the Resort and that you were able to relax and enjoy our Magical environment.
I'm very happy to hear that you enjoyed the restaurants, service and hotel grounds!

The next time you need to get away from the "real world," I hope you'll think of us once again. Thank you.

Wishing you a world of happiness we all send you our best regards from sunny Cabo San Lucas.

Regards.
Claudia Trujillo
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highland Lakes, New Jersey
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 11, 2012

Have been coming to Hacienda for 7 years now and next year we will be back. The staff is always helpful abd pleasant. They will go out of their way for you. We enjoy all the restaurants, particularly Girasoles. The addition of music at de Cortez and Tomatoes is a wonderful plus. Alfredo and Carlie at Girasoles add to the ambience.The waiters are great, particularly Bartolo who makes thr best Mexican coffee in the Baja.
We always try for Ocean View rooms but all are comfortable and have nice views. Addition of children's pool is great, particularly for those of us who do not have children.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctrujillo, Guest Relations Manager at Hacienda del Mar Vacation Club, responded to this review, November 13, 2012
Dear Valued Guest:
Thank you for having taken the time to write such a wonderful review “Love it”, we are truly delighted to hear that that your experience during your stay with us was a pleasant one and that you had a great time!, also I'm very happy to hear that you enjoyed the restaurants, service and hotel grounds!
Once again, Thank you for your kindness in taking the time to send us your comments, we are truly delighted that we fulfilled your expectations at the Resort and that you were able to relax and enjoy our Magical environment.
Looking forward to welcoming you back soon to our little piece of Paradise!
Claudia Trujillo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 11, 2012

Our trip was from Nov.3rd to Nov 10th. We didn't know what to expect, as this was our first trip to Cabo San Lucas. We loved Hacienda Del Mar. Our check-in was quick, painless and everyone at the desk was so helpful! We were not interested in the time-share presentation, but they were so polite and not pushy at all, so we decided to look at the properties. Our guides, Julio, Bruce and especially Justin (Sales) were excellent. No pressure and just fun to talk to.
The places are beautiful, well built and we fell in love with one. We already have a time-share in Puerto Vallarta, Mx., but couldn't resist. The price was too good. So now we have two places to relax. Now. To vacation. The grounds are well-kept and fabously clean. The staff, everyone we met were friendly and anxious to be sure we were enjoying our selves. I especially want to thank Maria, our housekeeper (room 3614). She kept our place majically immaculate and suprised us with towel scupltures. The pools are wonderful, the ocean beyond description. Most of the people we met were multi-return folks. Almost everyone was an owner and loved coming back again and again. We will go back again and soon! Thank you again to everyone associated with Hacienda Del MAr Vacation Club. Oh and one last thank you to a top-notch guy. Hugo our waiter at the pool (next to Sirenas) Greatest treatment of all. We felt like we were valuded guests in his home. Muchas gracias, Hugo!!!
One tip. People reserve their favorite chairs at the pool with a towel or books, hats,etc. it's supposedly "not permitted", but hey, it's been the practice at every resort we've been to. Be at the pool by 7:30 or so and there are still plenty of nice chairs.

Room Tip: Building 36 was just right for us. Quiet at night, it's own small pool (with all amenities) rig...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctrujillo, Guest Relations Manager at Hacienda del Mar Vacation Club, responded to this review, November 13, 2012
Dear Rick:
Wow!! What a wonderful review! It is a pleasure to hear we achieved our goal of providing the ultimate service and guest experience. Welcome to the Hacienda del Mar’s Family!!!
I passed along your feedback to all of our team members, they were so proud to have earned such positive comments about your stay at Hacienda del Mar Vacation Club. All of us here at Hacienda del Mar, look forward to pampering you again soon in your home away from home!

Best Regards
Claudia Trujillo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hacienda del Mar Vacation Club

Address: Corredor Turistico SJC CSL Km 10 | Lote D, Cabo del Sol, Cabo San Lucas 23410, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Cabo San Lucas
#8 Spa Hotel in Cabo San Lucas
#9 Luxury Hotel in Cabo San Lucas
#10 On the Beach Hotel in Cabo San Lucas
#11 Romantic Hotel in Cabo San Lucas
#12 Family Hotel in Cabo San Lucas
#12 Business Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hacienda del Mar Vacation Club 4*
Official Description (provided by the hotel):
An exclusive beach front hotel, located in the Cabo del Sol resort community, with 273 suites. Our magnificent resort is adjacent to the world famous Jack Nicklaus designed Ocean Golf Course. The resort is composed of 20 Villas all in Mexican Hacienda style, with romantic walkways through lush green landscaped and tropical flowers. ... more   less 
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Also Known As:
Hacienda Del Mar Vacation Club Hotel Cabo San Lucas
Hacienda Del Mar Vacation Hotel
Hacienda Del Mar Vacation Resort
Hacienda Del Mar Cabo San Lucas
Hacienda Del Mar Vacation Club Cabo San Lucas, Los Cabos

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