WE have just returned from a great vacation at Dreams. Our travel agent had indicated it was new to Sunquest Tours and they didn't have much information but it looked great and the price was very attractive. About 4 days before we were to depart on our vacation we looked in Trip Advisor and saw some very uncomplimentary reviews. We sent an email to the general email address for Dreams expressing our concerns at the reviews and never really expected an answer. Within hours we had received a response assuring us that the problems that had been mentioned earlier were an exception and that they had fixed some minor issues. They assured us we would have a wonderful time and be pleased with the hotel.
This msg came from the Director of Sales and Service Ms. Ankara Angulo. Look her up when you go. She is very professional.
The hotel was beautiful, very well maintained and spotlessly clean. One of the complaints we had read was the lack of service and staff. We found the opposite to be true. The grounds people were everywhere, grooming the sand on the beach, cutting grass, cleaning the pool etc etc. The staff at the restaurants were also in abundance and the service was excellent. What really surprised us was the food. We have been to many all inclusives and the food is almost always served buffet style and is generally average. At Dreams, breakfast was buffet style but the choices were excellent and the quality also excellent. All other meals, lunch and dinner, were a la carte & occasionally buffet style was also available. The food was the best we have had at any of the other all inclusives we have been to. Good choices, good quality and good service. Wine was in abundance, after dinner liquers always available and a pleasant atmosphere in all of the different restaurants.
The rooms were spacious, clean and every room has an ocean view. We also had a bar fridge in our room that was restocked daily with beer, soft drinks, juice and water.
The only average rating I would give would be for their entertainment and their poolside activities. However if you want top notch entertainment, go to Vegas not Mexico.
Another issue was the fact you can't swim in the ocean because of the undertow! Was not an issue for us but could be for some.
All in all we would go back in a minute. It was rated as a 4 1/2 star and it was every bit of that and more!!


(13 votes)




