We Loved the Beautiful Resort at first site.... until we looked at the prices of food... what a rip off! Our dinner was over $100. each night (for my daugher and myself). Customer service is terrible. No one told us anything when we arrived. We had breakfast included in our package.
We had to pay extra for water (and it only included continental breakfast). The spa services were 1/2 price on a promotion - but they tried charging us full price. They finally reluctantly corrected it. We also were wondering if the spa employee's really knew anything about massage, it didn't appear as though they did. The shuttle runs every 3-4 hours to Melia San Lucus in town... and the last one returns at 10:30pm (so much for trying out the night life). We also heard from other guests that unless you own a time share you are not treated the same. Those "club members" have nice shuttles and the "paying guests" have old taxi's. Very segregated and not fair considering the price you pay to stay at the 5-star resort. There is not alot to do so if you are interested in night life, stay in town (about 20 minutes away). My daughter and I liked the private pool opened by the new wing, unfortunately there was no service (food or drinks) on that side, so we had to take our own or walk to the main pool where the services were....very inconvenient considering laying by the pool was the only thing we found that we enjoyed at the Melia Los Cabos. I think the staff needs to smile once in awhile and it would be a great improvement. The rooms & grounds are lovely but the customer service was horrid. We returned home 3/25/04 and would never go back.


(13 votes)






