I chose this resort several months ago when the review were much more positive, so I was a bit worried when recently there were several negative reviews. I am a huge researcher and read everything I could. I was traveling with my husband and 2 small boys ages 4 and 7. My criteria were an all-inclusive with a large suite so that my husband and I could have privacy and a high rated kids club. Dreams 1 bedroom suites were very large, stocked with 2 fridges that each had water, beer, coke and diet coke. We had 2 balconies that were also private to each area. The bed was comfortable, though a bit short for my 6’6” husband whose feet hung off the bed. We have a California king bed at home and do not have this problem. We were on the 4th floor overlooking the adult pool with a beautiful view. You could hear the waves crashing even with the doors closed. Everything was very clean and newer looking. It was quiet except for one night when a large wedding party got out of control. There was so much screaming that I looked out the window and saw that half the wedding party was swimming in the pool, most with their wedding attire on and some without, it was funny, but not to my 7 year old who couldn’t sleep. It was over at 10:30pm, so not a huge deal since it was only the one night.
Walking into the open air lobby with a view the ocean was breathtaking. I love the open air concept and all the restaurants and bars are this way.
Our first night there we took our kids to the Explorer’s club and they were hooked. Claudia is one of the workers and she was there most days all day long. She was great and patient with the boys and we had to beg them to come and spend time with us. It also helped that there were several children the same age for our kids to play with (it was Thanksgiving Break). My husband and I ate dinner by ourselves every night and that made the trip. Our kids loved eating with their friends and all the fun activities. Each day a sheet is left that details what is going on at the resorts, restaurants, and the Explorers Club.
We ate at Oceana twice (fresh seafood, adults only in the evening) and sushi twice. We did not eat at the Italian, but everyone said how great it is. We don’t eat pasta and carbs in general and love fish, so that is mainly what we ate. For lunch we mostly ate poolside. I loved eating chips, salsa, and guacamole every day. We ate the room service breakfast once, but it took 40 minutes and wasn’t as fresh as eating at the buffet. Plus sitting next to the ocean enjoying a mimosa and made to order omelet was a great way to start the day.
The adult pool was a great relaxing place to chill and the regular huge infinity pool is where all the action was. I received a free 10 min chair massage, we participated in tequila tasting and my husband was in a football throwing contest. The boys loved swimming up to the pool bar and ordering a strawberry smoothie. My 4 year old also loved the water slide. It is slow, but perfect for him. Pool drink and food service was spotty and slow, and getting a lounge chair was tricky even with their no reserving a pool seat policy. The last day we were unable to find any seating at 9am and people were clearly reserving seats and the policy was not enforced. The weather was perfect! We went into town to snorkel (water very warm) and shop, but otherwise we were happy to enjoy this resort. The reason I could not give it 5 stars was that my husband came down with stomach sickness the night before we left and he is still sick 3 days later. It tainted an otherwise very enjoyable trip!
The higher the floor, the better the view and rooms overlooking the adult pool are quiter during the...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 27, 2012
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Thank you for your preference and your great comments about this your hotel. We`re glad you enjoyed your visit and we hope to have the pleasure of welcoming you back in the near future.
We are sorry to hear that your husband was not feeling well we wish him the best.
Please note that we follow thorough standards of hygiene based on Check Safety First certification daily, all of our food and beverage preparation areas are inspected on a regular basis.
Once again thank you for your taking the time to post your comments, it was a pleasure for us to serve you the way you deserve.
Jorge Moran Ize
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.