We just returned from a week at Dreams Los Cabos - (January 12 - January 19). Before we left we had read some very negative reviews about the resort and needless to say we were quite concerned about our stay there. This feeling melted away upon arrival to the resort. Never having stayed at an all-inclusive resort before gives me little to compare this with. However, I don't really feel that I need to qualify my experience by comparing it to others.
The resort was beautiful! Our room was spacious, in good repair and very clean. Our daily maid service by Maria was timely, consistant, clean and ordered. The grounds were lovely and well maintained. We were always impressed by the numerous staff members that were sweeping and primping the entire area.
As for the service..... we were very impressed. The entire staff seemed to be on the ball. We had exceptional service from Pablo, Joaquin and so many others. I feel remiss in not including all of their names as they all deserve to be recognised. We ate at all the restaurants and some were better than others, however, overall the food ranged from average to excellent with the only exception being the food from the room service menu - it was marginal. However, room service was very prompt and very courteous. Poolside service was also excellent as the servers seemed to anticipate when you needed a beverage.
All the activities that the resort offered that we participated in were fun and the entertainment was great! What stands out most in my mind was the attention of the staff and how much they cared. Every staff member that I had dealings with were professional, fun, warm and very kind. I truly felt sad leaving this place.
I am not sure how there can be such mixed reviews when our experience was so excellent. Perhaps these types of reviews come from the same people that we saw treating the staff discourteously, disrespectfully and in some cases rudely. Yes I was there to "be looked after" but I felt a responsibility to be kind, respectful and grateful to be in their care and country in return. It was troubling to see many others not doing the same.
If you are going in the next month or so, I strongly recommend that you bring a light jacket and pants for the evenings as it was quite cool. Additionally if you want a quiet room, be sure to state that when making your reservations as some of the rooms look over the main pool area and gathering area. These areas can be somewhat loud at night. Overall we had an excellent time, our expectations were met, in many cases exceeded and I would go back in a heart beat!


(13 votes)




