I want to say what an excellent resort this is. Check in was Easy and Great starting with the staff at the front door to the outstanding staff at the front desk ready to help with any questions or concerns we might have. The room was Excellent as well Very clean and well kept up. The view from the room was also Excellent even being on the 4th floor. We tried 2 of the 3 restaurants and they were Fantastic ( Not the Italian restaurants as there is a dress code) and we did not feel like dressing up. Over all the Resort was in Excellent shape with the grounds keepers always keeping it looking Great .The pools were also Great with the pool being maintained several times a day ( Except the Jacuzzi's were not very warm ( tried to talk to the pool attendant about this but he was unable to speak or understand english ) So nothing got fixed. Also in the pool area we sat by the large pool with the volleyball net but was unable to play volleyball because the resort didn't have any ( Asked all the pool activities prsonnel several times thru out the day's ) I Finally asked the concierge why they had no volleyballs? They said they didn't know why!! I joked that I would run up the road to Wal Mart and get 2 they said Grab 3. I know they were joking but still not funny.Then on the 17 Feb 2013 the resort had 2 different Conferences ( 97 % Full ) Guess what they were having a volleyball tournament for them on the beach. There was balls then and one showed up in the pool where we were sitting later in the day. Just a Note the cushions at all the pools could of been changed years ago, Talked to a couple that have stayed there every year and they said they have not been changed in years. I seen a review before going that the grocery store at the resort was going to be expaneded and it really could use it, Not alot of stuff to choose from. Over all an Excellent resort will be back next year. To all the Staff Thanks For a GREAT Vacation! Keep up the Great Job you Do and Making this trip Fun!