Booked through Hilton Grand vacation Club as we're timeshare owners. The grounds are absolutely gorgeous and the infinity pools are spectacular. You could walk and search out hidden hot tubs with a great view of the ocean. Cool! The staff are friendly and the grounds very clean. The gym was well equipped.

Our two bedroom was a good size with a great view. It was a hike to get to the room from the lobby, had to take a golf cart. Pick up your food and refreshments at the local Coscto and you're all set!
On the negative side, the rooms could have been updated and a little cleaner. The bed was quite firm.

Was a little miffed that the concierge would not acknowledge our Hilton ownership to take advantage of discounts to purchase a catamaran tour. She was actually quite rude to my wife. In the end, we've paid a lot of money to be owners with Hilton and to be treated this way was very disapointing. Also, many staff could not speak english.

Overall though still a very nice experience.

We spent 5 days at this hotel last year at the Club Level and had a WONDERFUL time. In fact, I raved about this place to everyone so we booked it again for 4 nights this year. I will NOT return, though.
Last year when we arrived there were absolutely no sales pitches...this year...a "vulture" salesperson came swooping to us and the front desk just "let it happen!" We had been traveling almost 12 hours and our room was not ready. All I wanted to do was get to the restaurant, have something to eat and RELAX. Nope....I mentioned ver nicely 4 TIMES...that I was tired and wanted to rest....DUH can you take a hint? I finally said.."Look..I will call you." As she left she said that she wasn't working the next day BUT mention her name if we decided to take the sales tour. I said..."sure so you can have all the credit!!" Our room was finally ready after several hours and to my surprise how WORN the Club Level Room looked and it smelled from mildew!! The next day I went to the beach to sit under one of the umbrellas at the Club Level Beach and was told the NOW I had to make a reservation!! I said, "I am staying at the Club Level Room and last year there were no reservations needed". The gal replies..."Well, you are staying ONLY in a Club Level Room NOT a SUITE." Excuse me? Now they are putting "levels" at the Club Level to have a place at the beach. I just walked away, shaking my head. On the last night as I was organizing my suitcase I notced that one of the pair of slippers they provided was gone. I am thinking..OK..now they will charge me since they are very slick with this. I called the desk and informed them that the slippers were missing, please check with the maid because I did not take them nor did I want this to appear on the bill. I checked out the next day...repeated everything. THEN.....I was told that the mini bar fridge had things missing....NO...we did not touch these riduculously priced items. Check with your housekeeping AGAIN on where things are going. (I have heard this from numerous people about housekeeping at Mexican hotels) SO, I check my bill and noticed they SLIPPED in a $2.00 charge. I asked about it and they responded.."Oh yeah this goes to a charity." Pretty quick may I say. I told them I give through my own charity and had it removed. Sorry if it sounds cheap but it was the principal of it.
CHECK YOUR BILL VERY CAREFULLY.
Restaurants especially Rosario..make a reservations even if the place is empty! They will NOT seat you. Go figure.
Also, do not look under the bed! Not clean at all.
Club Level pool was very crowded and Club Level Room.
Go into town...shuttle is OK but need a later departure time than 9pm from downtown. Food is good at the place but expensive...beautiful view.
If I do return to Cabo in the future I will be staying at the One and Only Pamilla.
This place has been under new management as I was told when I inquired.....maybe that is what happened? Do not know.

The grounds, pool, and rooms are nice, however the concierge has little to no customer service. We had to wait 2 hours (after check-in time) to get to our room. We were tired and frustrated after a long flight and the staff did nothing to compensate us. We saved all of our food and beverage receipts, and at check out the hotel charged us an extra $60 and could not produce a receipt for it. Instead of reversing the charge after speaking to management, they charged my credit card and I will now have to dispute it! THIS IS NOT A FIVE STAR HOTEL! And those looking to stay in a five star hotel should look elsewhere!

My husband and I stayed here on our honeymoon back in 2004 - before there were a lot of choices for hotels in the area. Our travel agent specialized in Mexico resorts and highly recommended this for our honeymoon. We were not disappointed. The hotel is within what appears to be a gated community of Costa del Sol - when we were there they had just broken construction on the Ritz Carlton next door. The room was absolutely beautiful and very clean and modern. The restaurants in the hotel were very good - not the typical Mexican resort catering to American tourists (Probably because it is a mexican chain). The pool was nice - never crowded and the beach was clean - warning - this hotel is not on the sea of Cortez so the water is very rough. There is a shuttle (for a fee) to the main town - where you can get affordable meals, shopping and access to the marina for boat cruises etc. I would highly recommend staying here if you don't mind spending money to get into town. Also - they have rentals on the premises and the concierge was nice enough to map a trip to Todos Santos for us.