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“Experienced the hotel during the last week.” 5 of 5 stars
Review of Sandos Finisterra Los Cabos

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Sandos Finisterra Los Cabos
4.0 of 5 Hotel   |   Domicilio Conocido Cabo San Lucas, Cabo San Lucas 23410, Mexico (Formerly Hotel Finisterra)   |  
Hotel amenities
Ranked #25 of 66 hotels in Cabo San Lucas
Sacramento, California
1 review
1 helpful vote 1 helpful vote
“Experienced the hotel during the last week.”
5 of 5 stars Reviewed May 1, 2013

Because I read the reviews for the Hotel Finisterra I knew there would be some construction going on. We are timeshare holders from the old Hotel Finisterra before it was bought out by Santos. We throughly enjoyed our visit. The service from all areas was exceptional. Yes, there was some construction going on but it did not affect us at anytime. The Whale Watcher was closed but they are remodeling it along with bringing in some new areas. The food for breakfast upstairs and lunch by the pool are our favorite pastimes when we visit. Dinner for us is usually going to one of our favorite restaurants downtown. We have gone to this hotel for the past 8 years both as a timeshare owner and visitor. So, we can see what improvements have been made. We are looking forward to our next trip and would stay there without any reservation.

Room Tip: Room 326 was very comfortable with full bedroom, full kitchen and two bathrooms. The service desk a...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,119 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (261)
Date | Rating
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English first
Belleville, Wisconsin
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 1, 2013

Hotel Finisterra is under renovation. Major noise is heard from 7am-6pm. I have a dairy farm and tolerate ALOT of noise throughout the day, but this was ridiculous!!! You couldn't sleep off a major hangover in your room or at the pool! The pool areas that were open were very clean and wait staff very helpful and polite. Front desk staff were helpful, however when they asked how my stay there was going and I told them..they smiled and said construction would be done soon. (how about in 1 hour before I have to fly back home??) No offers to compensate by lowering the $111 non-inclusive per night fee. Walking into or through the lobby was also like rubbing honey all over your body and have swarms of pesky time-share fly's taking a lick at you. GO AWAY..you will not have return customers!!!!!

Room Tip: Higher floors have better views.
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  • Stayed April 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parkersburg, West Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 28, 2013

This was a perfect location where you could literally walk to everything...shopping, marina, bars/food but the only drawback was the construction going on everyday. If you are like us, you aren't in your room much during the day anyway so you dont really notice it but they also had the largest pool closed for work. This did not bother us as we preferred the beach anyway and there are 2 other huge pools so no problem there. This property had the prettiest beach by far and had tiki "shade" huts with lounge chairs on the beach which the other properties did not. The food was awesome! We have always done all-inclusive on past trips so this time we took the breakfast package only because we heard the restuarants, etc were so close and cheap to eat so we were glad we did this. Every evening wherever we ate was great and the breakfast at the resort was so good, we fueled up there every morning.

Room Tip: We were on the 1st floor due to construction of the higher up floors. I was initially disappointed...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
incline village, nv
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 27, 2013

This was our 7th stay at the Finesterra. It's got a great location, walking distance to town. Upon arrival it was obvious they are in the midst of a major renovation. Floors 5-8 are closed as well as one of the 3 pools & one of the two bars. When we complained Roberto at the front desk told us we could leave & get a refund. He said we should have known as it was on the hotel website. This was a flagrant lie! We showed him the website, which said NOTHING about construction. He said they would change it. Noise was constant from 9am till well into the evening.
This has been a good property in the past but, should be avoided until all construction is done.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed April 22, 2013 via mobile

Spent most of the time at the pool and thanks to Joel, BowWow, Baldemar, and Abel we had a blast. Thanks guys, hope to see you again soon. La Palapa and the Blue Marlin both had amazing food. Received excellent instructions from Eduardo at the front desk and he answered any and all questions we had the whole week we were there.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Winter Haven, Florida
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 20, 2013

Lots of construction and refurbishing going on 7 days per week. The Finisterra will be a great vacation spot again... given time. There have been no improvements to the timeshare units. There is a least one working ice machine off the main lobby. We were told the old units on the Marina side below the old lobby road will be torn down and replaced. They still stand.

Room Tip: We have a timeshare and this review is given on that basis. You want a room on the Pacific side with...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VentasFinisterra, Director of Sales at Sandos Finisterra Los Cabos, responded to this review, April 23, 2013
Thank you for your comments.

As a member of the Finisterra Vacation Club you have been witness to the gigantic efforts being made in the public areas, pool, beach and restaurants.

In regards to room all the original section built in the 70´s has been remodeled and will be maybe some of the best rooms in the Cabo area.
As far as the Time Share units they will also be receiving a face lift starting with the Flat Screen HD 39´ TV´s been installed as we speak.

We assure you that for your next trip you will be amazed to see the improvements and benefits that the new Sandos Finisterra will have to offer.

Looking forward to your next visit and comments.
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Washington
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed April 17, 2013

Horrid, horrid experience at the Finisterra. Booked through Expedia last minute since the price was decent, and pictures and reviews were OK. First thing we noticed driving up the hill was a construction tape along the road. Got out of the shuttle and the air was just thick dust hard to breath in. The noise explained the air quality immediately - heavy drilling was going on right by the wall by the road. We had booked a junior suite and added a remark asking for a higher floor (just in case since some reviews did mention SOME construction going on). We got a room in the 2nd floor and were told there was nothing else available - hotel is fully booked. We wanted to see it first and sure enough the drilling was right behind the room. The walls and doors are so thin that the noise was overwhelming. Back at the reception we complained and they "found" another available room, not a suite but a small, regular room with two beds only (there were 3 of us travelling) on the other side of the building where it was supposed to be less noisy. Well, the noise was now in front of us to the side, and the "view" was to a huge empty sandy area (recreation?) where some construction trucks were parked. We went back already irritated, and were given yet another available suite, this time 3rd floor, but the desk personel was visibly annoyed by now. The room had a view to the pool which would be fine - the only problem was - the pool is under construction... And by this I mean heavy rebuilding - hordes of workers with hammers knocking out old tiles, jack hammers drilling constantly, equipment moving constantly, and the heavy dust.
We took that room, and stayed there one night...
The noise is going on until 9PM, there is nowhere to run away from it unless to the beach or town (which we did, both). The two remaining open pools are ice COLD, we saw some guests really trying hard to brave the cold but they gave up after a moment. There is absolutely nothing else there - literally everything is under construction.
Sleeping was a challenge too, (and we were exausted from the long trip) since the sounds from all adjacent rooms are so clear, we were forced to listen to whole conversations, and much more... Luckily, the AC unit is very noisy - this way we could divert our sons attention from annoying, nasty lovemaking sounds coming from behind just about every single wall.
Morning drilling started promptly at 8:30AM. It took us half a day to get the hotel changed - the Expedia representative at Finisterra (Kersten Sebastian) is a shame for the company. He told us (among other nonsense) that the 800 number does not exist in Mexico...He also refused to assist us in any way. The reception staff was even worse - they had a blast while we were complaining. Especially Elisabeth who was visibly making fun of us (we do not speak Spanish). I lost it when we were checking out, and I feel very angry at myself that I let them get me to such point.
They already had managed to ruin the first and part of the second day of our short vacation.
DO NOT BOOK FINISTERRA!! DO NOT LET THEM RUIN YOUR TRIP!!

Room Tip: Choose a different hotel
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VentasFinisterra, Director of Sales at Sandos Finisterra Los Cabos, responded to this review, April 23, 2013
Thank you for taking the time to write your review. We are sorry you did not have a good time.

Certainly we are going under major renovations and unfortunately we had some delays. Aside from the fact that right after spring break one of the pipes from our first pool broke so we opted to take advantage of an unforeseen scenario and made cleaning and maintenance repairs.

As you well state, we do have 3 shifts of workers trying to finalize the remodeling and conversion to the new Sandos Finisterra.
We have monitored our Palapa pool that has heated water to offset the temperature in pool three. Also we feature 6 outdoor Jacuzzis for our guest’s enjoyment. It is unfortunate that it was not noticable for your family.

We hope that the next time you visit Los Cabos you stop by in order to see all the great things and features that we have added, including our new Sanditos Kids area.

As you can read form other guests, their experience considering the price value, and renovations taking place, felt that we are a good option for a Cabo vacation.

Best regards and hope you return to Cabo soon.
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Additional Information about Sandos Finisterra Los Cabos

Address: Domicilio Conocido Cabo San Lucas, Cabo San Lucas 23410, Mexico (Formerly Hotel Finisterra)
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Cabo San Lucas
#17 Luxury Hotel in Cabo San Lucas
#19 On the Beach Hotel in Cabo San Lucas
#20 Family Hotel in Cabo San Lucas
#25 Romantic Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sandos Finisterra Los Cabos 4*
Official Description (provided by the hotel):
Landmark Resort. Best location in town with Ocean and Bay views. CURRENTLY UNDER RENNOVATIONS IN SOME AREAS AWAY FORM GUESTS TRAFFIC, OPERATING ALL POOLS AND GUESTS ROOMS AND PUBLIC AREAS. Located in the “Heart and Soul of Cabo”!Live the legend of the new SANDOS Finisterra ALL INCLUSIVE RESORT unique architecture overlooking the Bay of San Lucas or enjoy the largest family rooms facing the Pacific sunsets in any of our Jr. Suites. All within a short walk to restaurants, night life, shops, fishing and water sports. Free WiFi in Lobby and Restaurants. Endless beach walks and amazing pools. Embrace the Cabo sun in any of our three amazing pools or have a snack at the largest and tallest Palapa in the Pacific. For the evenings enjoy a margarita at the historical Blue Marlin Bar where Keith Richards and Brooke Shields loved to relax. If you like tennis we have 2 courts for you free of charge. Ideal for Families or Couples that want the best value. The Jr. Suites Ocean View rooms have the largest capacity in Cabo sleeping 3 adults and 2 children with our 2 Queen and Sofa beds. Just perfect for the family that needs best value for their money! ... more   less 
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Also Known As:
Finisterra Hotel Cabo San Lucas
Hotel Finisterra Cabo San Lucas
Sandos Finisterra Los Cabos Cabo San Lucas

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