We've been members of and coming to Cabo Villas since 2005.
I'll start off by saying that you have to understand this resort as most others are in Los Cabos and other areas of the world are based on the "time share" model. For those that have not been exposed to this, this is about the slimiest business out there. Nearly every aspect of this part of Mexico is aimed at extracting as much of your time and money from you during your stay. Learn how to say no and be persistent to keep both during your stay. Go in with this expectation and you won't be disappointed.
Here's a summary of our latest trip in April of 2013. I'll start off with all the good and substantive things about this place and getting there as compared to other resorts in the area and elsewhere we have stayed. Then I'll throw out the less desirable parts.
-Arrival. The international terminal at the airport at San Jose Del Cabo has recently (and finally) had a major overhaul. The new terminal is setup much better and handles the landing flights passengers immigration/customs services quickly and efficiently. It's clean, has the usual duty free stuff and you can navigate it easily UNTIL you get to the timeshare people. There is a new timeshare area just after customs (you press the button for a red or green light). These guys are no different than in the past, they will lie about representation of your transportation. Do not stop or be pulled in here, find the exits and head outside to find your ride. Rides should be about $17 US per person, or about $90 for a private vehicle. ALWAYS require that the driver take the toll road when heading to Cabo. Do not be talked into anything else even if you have to shell out the $2.50 for the toll. The ride is about 30 minutes on the toll road. Add 30-45 minutes if you don't take this road.
-The Location - Cabo Villas location is about as good as you can get. It is located right on the swimmable area of Medano Beach. This is key as no other beaches are swimmable, some can be quite dangerous down there. You are also within walking distance to the downtown area as well as many of the other resorts and their restaurants. Overall, unless you cannot walk any distance you don't need a car and have access to just about everything that Cabo has to offer by foot.
-The resort - There are several stages of construction at the resort. There is the original building, the beach front construction built in 2004, and the newest addition a high rise at the rear of the property built in 2008 or so. We stay in the middle construction buildings, so this is only relevant to these residences. The rooms are clean and well constructed, travertine, marble, dark hardwood throughout, big sliding glass doors open to pool or ocean views depending on the room. Furnishings are decent quality, and they seem to replace items at least somewhat regularly (a pullout couch was being replaced when we stayed there). The rooms are also cleaned daily at a time you prefer.
-The staff - Overall friendly and attentive, most speak good english or will ensure to get you to someone that does if they don't.
-Kids - The resort is kid and adult friendly. The lower pool and original pool usually have kids in them. There is also a rear pool that is only for adults 21 and older. We brought our 3 and 5 year olds this trip and had no issues.
-Parking - If you do need a car, there is a lot in the rear of the property that will accept your vehicle. You'll need to hand over your keys, be sure to note any scratches before doing this!
-Security - Very good, verging on military.. They put a big spotlight on safety and do watch out for anything that could be putting you in danger wether it be something from outside the resort or yourself. I personally prefer a bit more laid back approach in Mexico, but it's fine for what it is..
-Amenities - There are 4 restaurants and a pool bar on the resort, there is also a spa down near the beach front under the pool area, exercise room towards the front, small shop for odds and ends, computers, etc... The newest restaurant is the Baja Brewing company, up on the roof of the original building. This was very refreshing being from northern CA, I get pretty tired of the modelo, tecate, and coronas.. They actually have a decent pale ale, red, hefe, stout, and some others! Very cool and an awesome view to boot.. The Baja Cantina is down on the beach, we didn't eat here this round, but looks to be decent food and nice views location, the beach bar has swings and great smoothies, kids loved it. The Attitude Bar at the lower pool has some above average food primarily for the pool area, nachos, wraps, etc.. Then there's the bar above the original pool. I forgot what this is called, but again, decent food. Overall you could probably not leave the resort
-Internet access - The resort offers high speed wireless internet for as many devices as you have for $5 for the week. You setup an account once then login as needed thru your device. The coverage was good throughout the resort and all the way down to the water front.
-Prices - You won't find any deals here outside of the normal 2 for 1 cocktails. These are big city prices, as is throughout Cabo.
Now for the bad parts. Please understand that I did buy a timeshare, and our family does overall love this resort.
-Visitors - Back to the security. So if you have visitors make sure they know your room number and last name or else they aren't getting in.. Well kind of. We had guest come in about 8pm one evening that did not have the room number. The lobby would not give them any info, but oddly asked to charge them $30 to bring them to the room? Not cool..
-Towels - I guess there must be some problems with lost towels as they treat them like gold if they are lost. This is one of those things that just comes across as slimy as you are constantly told you'll be charged if they are lost.. Fail on the resorts part for implementing this policy.
-Internet Access - Although the coverage is good, the login system is clumsy, does not work consistently on all devices and requires re-authentication each time you want to use it. Further, it's not secure. If you are sharing any thing on your computer any one else in the resort that's using the network can access it if you have not secured it properly. This could be easily fixed by just requiring secure authentication and providing guests with a key, change it every few weeks. Would save a lot of hassle for both the staff and visitors.
-Finally: Member updates - Having been a member of the resort for 8 years, being hit up every time I go down for 90 minutes of my time for an aggressive up-sell pitch that's sold as a "member update" is just about as low as you can get. I understand you guys get a commission from this, but this is really really not doing any favors for the resorts image. If it's truly a member update, just outline the updates in an email or take the 5 minutes when we arrive while getting keys and cards together to provide a brief overview. If I have questions, I'll ask. If I want to change my relationship with the resort thru an upgrade etc.. I will let you know when I'm ready to do so, otherwise I'd rather not be bothered with wasting 90 minutes of my valuable time with a used car salesman during my vacation.
-Get everything in writing that is agreed upon, they will outright lie to you and will not honor anything that was merely spoken about. Again, insist on getting everything in writing.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.