Went with my wife for a romantic get together. Hotel car service was 40 minutes late. Ground floor rooms have your upstairs neighbor's balcony above your bed. If they're on their balcony, smoking and moving furniture - you're not sleeping. Asked to move rooms and we're told the hotel is 100% occupied. Called again 2 hours later and said we're not paying for the night. Somehow, they found a completely vacant 3 unit villa right across the walkway from us - and did eventually move us.

Now call me cheap, but for 900 a night and another 350 in food and beverage - I kind of expect something great. We met some friends at Las Ventanas for lunch; and we were so disappointed we didn't stay there instead. Beware, however. Las Ventanas lunch was 200 per couple.

Top of the line resort and service to match. A great place for adults or kids. The grounds, rooms and villas are all amazing.

The staff are friendly and professional and the Esperanza is a place I would definitely return to. You almost do not want to leave the resort, you have everything here.

This was my second trip to Esperanza in the same year. I could not have imagined that my first perfect trip would improve over the first trip, BUT IT DID! The hospitality and service was over the top! Everyone from the service staff (at all levels) greets you at all times of the day as well as management. I was unaware of my upcoming engagement and was BLOWN AWAY- management (Diego Weiss) worked with my fiance to make evening perfect. We had a private, candle lit table over looking the ocean at Cocina del Mar, the service and food impecable! Additionally prior to, I attended a wine dinner on property where Chef Gonzolo Cerda paired fabulous dishes with boutique wines from Napa Valley. I can't imagine going any where else!

Large, beautifully designed rooms with detailed amenities. Well manicured grounds including beachside cabanas with attentive, friendly staff. Loved the food, drinks and personalized service. Will definitely return. This place deserves it's great reputation.