I was there last christmas for a 2 weeks vacations. I needed to make a phone call to my airline to change some flights time. I went down and ask the front desk if it is ok for me to cal this number (I showed them the number). Both people at the front desk looked at the number and comfirmed with me that it will cost me nothing to call this number from my room. So I went up in my room. About 2 hours later, before I called, I went downstairs again and asked again ...just to be sure. 2 new people were there at the front desk this time (I guess they just switch) and they both saw the number I was going to call and told me also that it was ok to call this number from my room for free. So I did.
Then the day I left, big surprise to me to find out that they charged me 400$ for a call I made! WHAT??? I tried everything I could to not pay this but they still charged me that 400$. I contacted Mr. Eduardo Marquez ( the supposed man in charge there) by email to explain the situation but he told me that there is nothing he can do. After his reply, I tried contacting him many many times to explained to him the situation but he did not even care replying ever to my email.
Thsi place has no customer service what so ever and the staff does not even know whats going on. At the end of the day, they dont care about your business, not trying at all to make you come back...all they want its YOUR money for the time you are there.
Sad but true. this place has potentiel but the people in charge are just not doing their job to make their customers happy, mostly when THEY are the one that gave wrong information that ends up costing their customers.
If you need any more info about this, you can contact me anytime and Ill surely tell you.
- Also Known As:
- Fairfield Inn By Marriott Los Cabos Cabo San Lucas
- Official Description (provided by the hotel):
- The hotel is strategically located at the entrance of Cabo San Lucas, in the main Avenue, and within walking distance to Los Cabos principal beaches, golf courses, malls, restaurants and night clubs. We are also only five minutes away from the Marina and Medano Beach, the only swimmable beach in Cabo San Lucas, and near the main attractions of the city such as the famous Arch, Puerto Paraiso Mall, Cabo Dolphins, and much more. ... more less
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