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“Beautiful resort-Excellent service” 4 of 5 stars
Review of The Ridge at Playa Grande Luxury Villas

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The Ridge at Playa Grande Luxury Villas
4.0 of 5 Hotel   |   Av Playa Grande 1A, Cabo San Lucas, Mexico   |  
Hotel amenities
Ranked #16 of 67 Hotels in Cabo San Lucas
Montreal
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Beautiful resort-Excellent service”
4 of 5 stars Reviewed July 15, 2014

We stayed at the Ridge in a 1-bedroom 2-bathroom suite. This was offered by the hotel as a free upgrade from a junior suite at Playa Grande. We appreciated the extra room and the exclusivity of the Ridge, but we potentially may have sacrificed a quieter sea view. Our suite overlooked the marina but was just above a traffic roundabout. It actually was entertaining at times and we enjoyed watching the flag raising ceremony at the naval base every morning. With the patio doors closed we couldn't hear a thing from the Cabo clubs which often were active til at least 5am.
The room was very well maintained and impeccably cleaned every day. The bed was extremely comfortable! We spent a lot of time out on the large terrace.
There was a fair bit of uphill/downhill walking involved at the Ridge, but this wasn't too much of an issue and you quickly learned to organize yourself in the morning to avoid wasted trips walking back to the room during the day.
Wifi was iffy in the room, really good on the terrace and at the pools.
Service at the resort was very good to excellent most of the time. We occasionally felt like the "invisible guests" with a couple of servers though (being bypassed during order-taking rounds, or dishes not being collected). However, that was the exception...Outstanding servers at the Ridge Pool were Flavio and Armando. Both were extremely charming and attentive, as were Francisco and Leonardo at the Lobby Bar.
We purchased the all-inclusive option for 4 days of our 7 day stay. The 87$/person/day was well worth it as we would have easily spent this amount on food and drink in a 24-hour period anywhere in Cabo. The food was all very good. We ate breakfast at the Ridge 3 times and once at Brigantine. We much preferred the a la carte service at the Ridge than the buffet at Brigantine. We ate twice at Puerto San Lucas which was also part of the all-inclusive. Excellent food and service and despite the menu stating that "premium" menu items were offered at 40% off, we were not charged for these items (I think they were re-evaluating the policy). The restaurant layout and decor itself feels somewhat cavernous and almost banquet hall-like. Some remodelling (maybe sectioning it off) could definitely transform it into a more intimate space.
We had 2 dinners at Calima (both on Seafood Nights) and were very happy with the filet mignon, the lobster tails, and the scallops. Again, not being big fans of buffet, some a la carte options for starters and desserts would have made our dining experience perfect. There were several wines by the glass that were included. We stuck with the LA Cetto chardonnay at Calima and the LA Cetto white zinfandel at Puerto San Lucas and would have liked a LA Cetto red rather than the Chilean offerings...a question of personal taste.
Lunches were at the pool. Excellent ceviche, sashimi, fish tacos, fries...
I had 2 spa treatments. The spa was lovely and the treatments were attentive. Being at a resort, the prices were quite high in comparison with comparable treatments at spas at home, but still a nice indulgence.
This is a beautiful resort which is clearly client-centered. There are a few things that would change our rating from an overall "very good" to an "excellent". 1- Providing bathrobes in the suites (this is actually a very big thing for me-the time spent on the terrace between having a shower after a day at the pool or beach and dressing for dinner...) 2. We would have liked to play mini golf in the evening when it wasn't quite so hot outside, but there are no lights, so this wasn't possible. A pretty easy fix...3. The administration should seriously consider making the Ridge entirely adult-only. This would add to the exclusivity of the resort and clearly set it apart from the Playa Grande. Despite the "adult-only" pools, management seemed to turn a blind eye to parents who had their infants and young children in and around these pools for the entire day.
We would highly recommend this resort for the location, service, food and rooms.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flora C, General Manager at The Ridge at Playa Grande Luxury Villas, responded to this review, July 16, 2014
Dear Breezydo,
Thank you very much for this detailed and wonderful review, which help all the TripAdvisor community to make the right decision when it comes to choosing the ideal resort for your vacation. It’s a pleasure to know that this experience was a very positive one, highlighted by our great service. I am sure that your feedback will serve as an encouragement to our team, as we strive to continuously improve the quality of our services.
Thank you again for all your kind comments, we are looking forward to your next visit,
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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139 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Hamilton, Ohio, United States
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 15, 2014

If you are looking for an outstanding location to stay in Cabo San Lucas, there is likely no better place than Playa Grande. With an amazing location, great pools, fantastic rooms and excellent poolside service this is one of the best vacations we have ever taken. A couple tips ... get a room at The Ridges as you can access all the pools on property and take advantage of the Happy Hour specials as the drinks are a bit pricey. The OXXO Mini Mart at the base of the entry is a great place for supplies, Captain Tonys is a must and if you drink coffee it is cash only and I recommend Pesos.

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flora C, General Manager at The Ridge at Playa Grande Luxury Villas, responded to this review, July 16, 2014
Dear Scott G,
Thank you for your lovely review, It sounds like you had a wonderful time.
We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorba Linda, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 13, 2014

We have vacationed in Cabo for many years and first owned at the Solmar, then moved to the Playa Grande and finally upgraded to the Ridge at Playa Grande. While this is a beautiful resort and the staff are friendly for the most part, this year was different from past years. It started when we arrived at 2:40 and were told it would be 30 minutes till our room was ready. After waiting 30 minutes, we waited in the check in line again to be told that we were told one hour and it wouldn't be ready until after 4pm-normal check in time. As owners who have paid more than $30,000 to this resort, we expected more. The thing that really spoiled our trip was being publically humiliated by a bar waiter at the Grand Solmar who told us we had to get out of the pool and leave because the Grand Solmar pools are only for Grand Solmar guests. We have always gone over to the Grand Solmar on the free shuttle provided by the Playa Grande to enjoy a couple of hours watching the waves....and when we purchased at the Ridge, we were told we would have access to both resorts. I have never been so embarrassed. To top it off, after talking to the Playa Grande Hotel Manager-Ryan, about our experience (and being shuffled quickly inside her office so the other guests wouldn't hear what we were saying or see me crying), we never heard another word about it. Repeated attempts to speak to Owner Services Management about our treatment were unsuccessful because no one was available to speak to us. I was told to write and send an email when I get home and it would be shared with the Upper Management-so here it is! We bought this property as a Timeshare--not knowing that it would become a HOTEL that is more concerned with filling rooms, than satisfying long time customers.

Room Tip: E building is noisy and has a restricted view.
See more room tips
  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flora C, General Manager at The Ridge at Playa Grande Luxury Villas, responded to this review, July 16, 2014
Dear Butterflybluesocal
I want to thank you for taking the time to write your experiences regarding your recent stay. Our guests’ comments give us important feedback on our performance and provide us with great ideas on how to improve our service.
Please accept my most sincere apologies for your experiences with us here in our hotel.
Thank you again for you valuable remarks and we hope to welcome you back in a not too distant future.
Sincerely
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Portland, Oregon
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 30, 2014

Great location at the Ridge. Smaller pool area than the Playa so you meet a lot of new friends.
We did stay in the A Building and we had no noise issues unless you left your windows or doors open. We had great staff service.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flora C, General Manager at The Ridge at Playa Grande Luxury Villas, responded to this review, July 3, 2014
Dear RKPK,
Thank you for your lovely review. It sounds like you had a wonderful time. I am glad you enjoyed our services.
Our goal is to provide every guest a beautiful and memorable vacation throughout great service and devotion towards our guests.
We look forward to hearing from you in the near future.
Cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange County, California
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 7 cities Reviews in 7 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 29, 2014

Used our timeshare that we bought on our last trip 2 years ago and stayed at the Ridge last week. After having read all the reviews about which building to avoid due to noise, I forgot about asking for a particular building when I went to check in. Was given the 3rd floor in Building B, which I believed people had said to avoid. However, during the week, I briefly noticed some loud music only once and my wife noticed it one other time. It didn't affect my sleep. Our 1 bedroom unit had a king bed, a full murphy bed and a single murphy bed.

I picked the Ridge over Playa Grande because I thought my kids (9 & 6) would prefer to have the slide, which they did. For added fun, make sure to take or buy a tube (not too big or it won't fit) or other floating device. Kids couldn't get enough of the slide. It seemed that the whole resort wasn't very crowded. We would usually get to the pool by 10 and there would hardly be anybody there (Playa Grande, on the hand, is a whole different story). It seemed people would show up around noon. We ate by the pool a few times and took advantage of the 2 for 1 California rolls which started at noon.

The location of the Ridge is great since you could go through the back gate to the marina after 12 pm. It's too bad that they don't unlock the back gate before noon. Still, we did go into town a couple times going through Playa Grande. It wasn't too bad.

Overall it was a great experience with the exception of one incident. When I tried to make a collect call to my credit card company, I was assured by the operator that my credit card would not be charged. I found out later that the company had charged $49. It turns out a lot of people had been overcharged by the same company. Hopefully the charge won't post after disputing the charge with Chase.

Lastly, the internet was extremely slow in the room though it did work better at the Ridge pool and Playa Grande pools. At least it was free for owners. I would definitely come back again and again.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flora C, General Manager at The Ridge at Playa Grande Luxury Villas, responded to this review, July 3, 2014
Dear JARPOh,
Thank you very much for sharing your experience, we highly value your loyalty as a returning guest and it’s always nice to know we have met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. For us is really important your feedback and is heart warming to realize that our dedication is in the right path, as our goal is not only to make our guests return but to make them feel more comfortable each time and to notice the improvements in our services.
Thank you again for all your kind comments, we all are looking forward to welcoming you back very soon.
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mission Viejo, California
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 16, 2014

We've been going to Playa Grande for 7 years running and we wouldn't go anywhere else!!! The staff from the bellmen to the restaurant to the spa are all very friendly and engaging. It's especially nice to see familiar faces each year we return!
Teofilo on the Ridge has been a family favorite for the past few years! He is incredibly attentive and really cares about making our stay enjoyable. He has a great smile and is very engaging. We made sure we were in his section as often as possible!
This past trip my sister and I were completely blown away by Elizabeth at the spa-- she wasn't either of our masseuse but she made sure we had water, a warm wrap for our necks and even put cucumbers and cold wash cloths on our faces after our massages which by then the spa was all ready to close for the night but she made sure we were fully taken care of.
Our only complaint about the spa was that the rooms (both my sister's and mine) were pretty chilly. My mom had a phenomenal facial with Enedina and my dad claims his massage from Lucia was the best he's ever had.
Brenda kept our room immaculately clean, happy to provide us with any extra amenities we needed!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flora C, General Manager at The Ridge at Playa Grande Luxury Villas, responded to this review, June 19, 2014
Dear Molly L,
Thank you very much for sharing your experience, we highly value your loyalty as a returning guest and it’s always nice to know we have met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. For us is really important your feedback and is heart warming to realize that our dedication is in the right path, as our goal is not only to make our guests return but to make them feel more comfortable each time and to notice the improvements in our services.
Your comments will share with pleasure with the people you mentioned in your review.
Thank you again for all your kind comments, we all are looking forward to welcoming you back very soon.
Cordially
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malibu, California, USA
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 3, 2014

The Ridge at Playa Grande is beautiful, peaceful, and is made even more fun because of the terrific attentive and friendly staff. Their attitude helps make all the guests interact and laugh! They were happy to prepare meals off the menu, and drinks were terrific! A beautiful view of the ocean AND the harbor with city lights. Does not get better than that in Cabo!

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flora C, General Manager at The Ridge at Playa Grande Luxury Villas, responded to this review, June 11, 2014
Dear HappyByTheSea22,
Thank you for your kind words, I agree that our property offers a Great location and our staff does the best to provide a friendly and professional service all the time
We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future.
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ridge at Playa Grande Luxury Villas

Address: Av Playa Grande 1A, Cabo San Lucas, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Cabo San Lucas
#13 Luxury Hotel in Cabo San Lucas
#14 Family Hotel in Cabo San Lucas
#14 On the Beach Hotel in Cabo San Lucas
#16 Romantic Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Ridge at Playa Grande Luxury Villas 4*
Number of rooms: 98
Official Description (provided by the hotel):
: Every stay at The Ridge Luxury Villas at Playa Grande comes with a 4 Diamond Resort rating from AAA. It’s easy to see why. The Ridge lives up to its name. It is strategically perched on a nautral rock ridgeline that just happens to offer one of the most stunning views in all of Los Cabos. In one direction is the mighty Pacific Ocean. In the other, the enticingly blue Sea of Cortez. That’s not all. The Ridge is a stone’s throw from the hustle and bustle of the Cabo marina and just minutes from the shopping, dining and nightlife of downtown Cabo. The Ridge is also the perfect starting point for fishing, snorkeling, jet skiing, beachcombing and cruising around El Arco, the world famous arch.If you want to stay close to home, The Ridge offers three infinity-edge pools. One is connected to the children’s pool by a spiral waterslide. Another features a swim-up bar. Doesn’t that sound like heaven? A cool beverage and a tasty appetizer while you relax in an infinity-edge pool.For more formal dining, there are several first-class restaurants in the resort., including The Ridge, a popular choice for all-day dining and Mediterranean dishes. You also have access to the restaurants at the sister properties of Playa Grande and the Solmar Resort. For the ultimate in dining experiences, you can even have your meal prepared in your suite by a private chef.Of course, The Ridge is a full-service resort. ... more   less 
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Also Known As:
The Ridge At Playa Grande Luxury Villas Cabo San Lucas, Los Cabos

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