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Playa Grande Resort: Traveler Reviews


Playa Grande Resort
Playa Grande 1, Cabo San Lucas 23410, Mexico
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Traveler Reviews

81% Recommend
4.0 of 5 stars 234 reviews
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Attractive Place, But Service Was Bad

Playa Grande Resort

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2 of 5 stars
tloew 1 contribution
Redondo Beach, CA
Mar 10, 2007 | Trip type: Family
12/19 found this review helpful

I agree with many of the reviewers here that the Playa Grande Resort is a very attractive property. There are a variety of beautiful pools (about 5), only two of the smaller ones which were heated when a bigger one should have been in December. Everything appears to be new, the rooms are nicely appointed and very clean, and there are attractive common areas. Alot of people have commented on the beds, which I thought weren't too hard. We do have a harder bed at home though so maybe that is why this didn't stick out. I thought the hotel's bathrooms were nice, except for the massive climb in and out of the shower/tub. Anyone else notice this?

Let me start off by saying I am not some pampered individual that has to stay at 4 and 5 star hotels. I have been traveling to almost 50 countries in some of the best and worst locations. Heck, I stay at Motel 6's all the time and have no issues. I am not a stickler for impeccable customer service.

However...

The service was really bad, especially with the front desk. Upon arrival, we were told numerous things that weren't true. (There was no language barrier here...my wife and I are both fluent Spanish speakers.) In fact, it got to be a comedy. We knew to go with the opposite of the information we were given because we knew it was always wrong.

The front desk offered us a free meal at local restaurant. When we came back to get the passes, we were told it was 2 for 1. We would ask for directions, and no one could tell us where basic things were. We were told mini golf was $6, then $12, then $6 again. They tried to charge me $60 for a crib we had requested ahead of time (no mention of the charge at time of request), even though we paid almost $350/night (alot of money!!!) during Xmas week to stay here. I wound up arguing for 25 mins at check out and the charge was removed by the manager, not the front desk. Frequently, we heard "this is a time share, so we aren't able to accommodate your request". OK, make up your mind, are you a hotel or a time share, because you charged us like a hotel would for things.

One of the worst things was when I gave the security guard/valet the keys to our rental car. We walked away and we could hear the tires of the car squealing and saw the lights of the car disappear very quickly. The valet was flooring it around the circle and down the driveway and we were the only people there so it was not like he should have been in a hurry to get back.

The food at the hotel was not bad. Pool bar food was decent and OK priced.

This was my first trip to Cabo and I wouldn't recommend it. We have been to Huatulco (the best), Cancun, Cozumel, Merida, Mexico City, Veracruz, and Puerto Vallarta. Cabo was way overpriced, smoggy, and the service everywhere was pretty much the same...not good. We were charged $14 to drive 6 blocks in a van taxi with another family. You couldn't get away with paying less than $13 for a hamburger for the kids at a local restaurant. Two restaurant exceptions were Mariscos Vallarta and La Casa Country where the food was very good.

The way Mexican tourism works is each president picks an area to concentrate tourism resources and infrastructure. Under Salinas, it was Puerto Vallarta, under Zedillo, it was Cancun and the Riviera Maya, and under Fox, it was Cabo. Cabo is just the latest in a series of Mexican tourism scams. Hotels charge top rates and food is expensive, even for us, being from California. Meanwhile, most Mexican resort and restaurant workers in Cabo make $10/day in salary, tops. I have no clue how they survive.

We won't be going to Cabo ever again. I would recommend spending your money elsewhere in Mexico, especially Huatulco, which is just a really beautiful area with good tourism infrastructure set up.

  • Liked — The pools
  • Disliked — The service at the hotel, especially front desk
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2006
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since March 10, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Great pool scene, Families with young children, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $340 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Magical! Best vacation ever!

Playa Grande Resort

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5 of 5 stars
Pocahontas11 29 contributions
UNITED STATES
Mar 1, 2007 | Trip type: Couples
11/11 found this review helpful

This is a year overdue; we stayed at the resort in Feb. of 2006. I can't say enough about the Playa Grande! We stayed using our RCI timeshare and I did extensive research on this site before selecting this resort. It was the best decision I could possibly have made. From the moment we pulled up I was floored by the beauty and and service. The location couldn't get any better; walking distance to downtown Cabo. We only rented a car to drive to Todos Santos for the day. Our suite was gorgeous, the only complaint I have is that the beds were hard as a rock. And we were located on the first floor next to the elevators and could hear everything and everyone all night. This is nothing a good pair of earplugs couldn't fix. The service at the resort was impecable. We opted to take the timeshare tour and were pleasantly suprised that we were not pressured at all! We recieved a great lunch, several fantastic discounts as well as a free car rental for the day! I highly recommend the Playa Grande.

  • Liked — location
  • Disliked — beds
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay March 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Member since November 23, 2004
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
  • I do not recommend this hotel for Families with young children
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $340 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Fantastic stay at Playa Grande!

Playa Grande Resort

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5 of 5 stars
Minn_CaboFanatic 46 contributions
Minneapolis, MN
Feb 26, 2007
7/9 found this review helpful

Playa Grande is a phenomenal resort. I traveled with two twenty-something girlfriends for a seven-night stay in the new Ridge section. The Ridge is fantastic because there were open chairs (didn't spot too many at the main pool area on the beach), the view is incredible with the infinity pool and waterslide, and there weren't many kids splashing around (I don't have any of my own, so I prefer not to listen to screaming children on vacation). You can see the Pacific waves (including the migrating whales -- pack your binoculars!) in one direction, and the Sea of Cortez/Medano Beach in the other. At night, the view of the city of Cabo is awesome.

The accommodations were great, clean, with a nice big bathtub to soak in after a long day of margaritas at the pool. Maid service was prompt, bell boys were friendly and helpful. Front desk staff was a little less organized than I'd like. They had the reservation under "Mr. and Mrs." when I had given them all three of our names, so it took awhile for them to check us in. The bed wasn't nearly as hard as I expected; it was certainly an improvement over Solmar's next door, which is where I've previously stayed in Cabo. As someone who is a plush pillow-top fanatic, I still found it tolerable.

The timeshare sell wasn't bad at all. They called about the welcome package and I just told them I didn't want it. That was as much harrassment as we got. The most pushy timeshare people seem to be those in the so-called activity centers throughout town and the guys who claim to offer a free airport shuttle (they swarm when you first get through customs at the airport), but once you talk to them you'll realize they're trying to get you on a timeshare tour. Walk right by them. Don't make eye contact. Don't respond to their shouting, just keep walking. Some of them are really rude.

Outside of the resort, for dinner I highly recommend La Trattoria and La Dolce for dining. Juan, the owner of La Trattoria is friendly, hospitable, and fluent in English -- plus the food is delicious. The penne quattro formaggi at La Dolce is excellent, as is the bruschetta.

If you're looking for a wild night out, start with a ride on the Buccaneer Queen (all you can drink), then hop on over to Nowhere Bar, and top it all off with a "yarda" at El Squid Roe. Zoo and Love Shack are also decent stops. If you've been to Giggling Marlin once, you've seen all it has to offer. And I consider Cabo Wabo a waste of time for anyone under 40 who doesn't want to listen to 80's hair bands all night. Plus, for a bar that makes its own tequila you'd think the margaritas would be fantastic, but they were disgusting. Seriously, if 80's rock makes you cringe, stay away from Cabo Wabo.

  • Date of stay February 2007
  • Member since December 14, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $340 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Relaxing stay at Playa Grande

Playa Grande Resort

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4 of 5 stars
rainyWA 10 contributions
Bellingham,WA
Jan 27, 2007 | Trip type: Family
16/18 found this review helpful

We stayed a week at Playa Grande, Jan. 14-20,2007. Unfortunatley it was cool weather and rained several days of our trip. We still had a great time. My husband and I traveled with our 2 girls, ages 11 and 9. They loved the pools at Playa Grande and our 1 bedroom suite had a murphy bed and hide a bed for them. The king bed was really hard. It was nice to have a small kitchen for meals. We shopped at CCC and Soriana in Cabo and costco.
The daily maid service was great, the unit was very clean. It did smell slightly of cigarette smoke, they cant really control the time share owners from smoking in the units.
The location is a bit off the beaten path if you want to be in town. We had a rental car so we drove into town. We enjoyed the fact it was more remote, no vendors on the beach and it is quiet. You cant swim in the beach here but it is a nice walk on the beach.
We enjoyed playa grande, our only complaints would be: they need more chairs at the pools and they should provide free wireless internet. We stayed at a much less expensive hotel, Marbella Suites, and they provided free internet. PG charged $20 a day! They also push the time shares quite a lot and you have to be persistent and firm if you dont want to go to the "presentation".

  • Liked — clean comfortable suite
  • Disliked — smelled like cigarette smoke and hard bed, internet was overpriced
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2007
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 25-34
  • Member since November 03, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Families with young children
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $340 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Planning To Buy, Beware

Playa Grande Resort

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3 of 5 stars
Tomymarlin 2 contributions
Sea Girt,N.J.
Jan 19, 2007
17/43 found this review helpful

I am sharing with anyone who is planning to become an owner at Playa Grande. This is a recent email I sent to the Playa Grande Management

My wife and I have owned at Playa Grande since its opening, actually had to wait a year to use my space and time. Since that time the resort has gone steadily downhill. The quality of the service as well as the food have all suffered over the years. Now there is this whole issue about WIFI at $20.00 a day . I live just south of New York city, the greatest city in the world. We work and play in New york city and I have had the pleasure of staying at some of the finest hotels in this city and there is nothing in Cabo that can come close. The problem is that you charge people 5 star New York city prices. The calibur of the service and quality of the food product that you represent couldn't hold a candle to some of these locations. You put on a very good show but the show stops at the front door. You managed to suck people in to your little world and then think you can do and charge anything you want. (Example); The fact that the maintainance fees have gone up 35% a year for the last six years is absolutely absurd. We as owners paid extermly good money to be apart of the Playa Grande experience and now I feel that I have been lied to and cheated and I have a really bad tast in my mouth. This letter will not stop here I plan to post this on every web site pertaining to travel to Mexico that I can Find. You feel you can reach your hand into my pocket any time you want, I will do what I can to keep unsuspecting tourist dollars out of yours.

Yours Truly,
PG Owners

  • Date of stay January 2007
  • Member since November 29, 2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $340 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Playa Grande Resort Also Known As

Address: Playa Grande 1, Cabo San Lucas 23410, Mexico