It was a very unfortunate incident and I am so disappointed in the Playa Grande that I will never go back. I am not a needy traveler at all and I have worked in the hospitality industry before and I always give the benefit of doubt. Now on with the story…
It was our last night at the resort. After a few cocktails, we decide to walk down to the beach and listen to the Pacific Ocean one last time around 12AM. We came in from the balcony and locked the door and headed down to the beach. We chatted about how amazing our trip turned out and how beautiful Cabo and our resort were. We were gone 20 minutes. We walked into our room and I saw something out of the corner of my eye in the bedroom (we were in a 1 bedroom). I then realized our balcony door was wide open and the curtains were blowing in our room. My husband went to the bedroom door and a man walked out of our bathroom.
The man was a very well dressed Mexican man in his early 50’s. I immediately recognized him. He was sitting out on the balcony of the room next to ours earlier in the night. My husband started asking for an explanation and at this point had put me behind him. Even he was scared that something was about to happen. He saw that our safe was open and everything inside of it had been thrown around. Money, passports, jewelry, SS cards, etc… I was just speechless and scared and stood there in complete shock. Then the other couple that was traveling with us walked in the front door. Thank goodness my friend immediately freaked out and ran for security. The man did not speak hardly any English, but the gist of the story is that he says he heard a noise coming from his room and thought his drunken friend had come over into our room. I realized that when I walked in and saw him, he was walking from the safe and running into the bathroom. Security came and the head of security started interrogating him. Then the best part is that the other guy that was staying in his room came over and said he had just returned from taking the supposed drunk friend home.
So now it is 4 AM and we are told that they cannot press charges or call the police because the guy did not have any of our property on him (because he threw it all back in the safe when he heard us come in). He says we can travel into los cabos and file a report in the morning but we have a flight out in the morning. He then tells us they are not going to make the guy leave the resort!!! I could not believe this. They let him stay! I tell him we want to move and they move us to an awesome 2 bedroom on the beach. However, it is now 5AM and we have to leave at 9AM to catch our flight so we do not get to enjoy it. I got 2 hours of sleep.
Then we go to check out and there are charges for phone calls that we made from a calling card. BEWARE, I used a calling card and the resort apparently charges a 3.50 connecting charge that I was not aware of. The manager was a complete jerk and did not care one bit about what we experienced only a few hours before. He treated us like we were the criminals for not wanting to pay the phone charges that were a bunch of crap in the first place and only totaled $17 American dollars! Instead of at least leaving us with a little bit of hope for the resort, he reassured me I will never go to one of their properties again. I mean, what about the guests that were moving into our room after us with the man STILL staying in the room next door. What if he tried to rob them? We had a $600 tab at the resort. We paid every penny except the $17 dollars for the phone calls and left wishing we had never come.
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