This is a revised posting. We stayed the week of Jan 22nd to the 29th. This hotel/resort is indeed worthy of a 5 star review. The grounds are impecable, elaborate tile and stone work everywhere, great pools, first class modern and well appointed rooms and a great location. I had to fault it ever so slightly for the most uncomfortable sofa/sofa bed they provide in the room and some low, pulsating noise that's seems to be constantly vibrating and I never could track down. Once you become aware of it it becomes very annoying. And there is no elevator from the main courtyard area up to the lobby and exits. There are 35 stairs with no handrails to navigate (believe me, I counted them) and a ramp to walk up. No big deal unless you're hauling luggage or golf clubs. They do offer you a chauffered golf cart ride up to the lobby whenever you need it.
The Room: We were in a luxury suite and it was very comfortable (except of course for the sofa). It has two nice, tiled bathrooms, plenty of towels, a seperate bedroom with king size bed, two TVs, a full kitchen with blender, toaster, microwave, coffee maker, oven and stove, full size refrigerator and plenty of hardware for cooking. There's an in-room safe ($100.00 deposit for the key), iron and ironing board. The bed was firm but comfortable and there are blackout curtains so we could enjoy sleeping in. There are 2 or 3 English speaking TV stations and International CNN. I noticed you could rent a VCR and videos up in the lobby. The hotel delivers a small English newspaper to your room every morning about 9:00am. Housekeeping is excellent and they'll turn your bed down in the evening.
The Pools: There are several pools all seemingly linked together at different levels and lots of padded lounge chairs. We never had any probblem finding a couple of pool chairs together ever. You can't swim in the ocean at the rear of the hotel because of the riptides. but the pools were never crowded. There's two nice hot tub type pools probably 25 feet across with jets around the seating area....I believe one is for adults only. We noticed very few kids around the hotel maybe because of the time of year.
Restaurants: There are two restaurants in the courtyard close to the pools that were better than average. There's a pretty decent breakfast buffet for $12.00 everyday. There are some theme nights too where the margaritas seem to flow pretty good. Everything settles down and it's quiet by 10:00pm. We ate at several nice places in town but were very happy with the Galeon, an Italian place 5 minutes walk from the hotel. Live on the edge and order a Mexican coffe there...it's a real production.
Location: It's about a 5 minute walk to the marina and another 10 or 15 minutes into town. From the hotel it's downhill for the first 1/4 mile or so and a leisurely stroll the rest of the way. Anyone should be able to walk it. Of course, you have a little uphill on the way back but it's really not bad. There's a lot of bicycle pedal carts around town and they'll haul you around for a small fee that I imagine is negotiable. And there are taxis all over...all minivan types.
The walk around the marina is fun with lots of activity. Roaming street vendors selling, uh.."silver" jewelry, pottery, paintings, hair braiding and whatever. And lots of permanent vendors selling fishing trips, water taxi rides, glass bottom boat rides and probably anything else you might want. For the most part, many of the locals take time to learn a little English. There are scores of places for a leisurely meal or a cocktail or just to sit down and watch the people go by. The cruise ships dock close and the area is very busy. The downtown area is about a block off the marina boardwalk.
Hotel Store: There is an adequate and convenient store off the hotel lobby for essentials like drinks, ice, coffee and hangover medicine.
Other Info:
You really don't need pesos there as everyone we dealt with readily accepted the dollar. I'd bring a lot of $1.00 and $5.00 bills for tipping and such. The front desk doesn't encourage changing $100 dollar bills unless you want pesos. I believe the exchange rate was a little over 10 to 1.
There's construction going on at the hotel but we hardly noticed it. A faint sound of a jackhammer in the distance is as bad as it gets. They were building some kind of high tech miniature golf course right off the lobby and it looks like fun when they finish it.
You'll be "greeted" by lots of time share people at the airport and they made it very difficult for us to get out of there without signing up for some kind of sales presentation. I'd suggest booking some transportation in advance or just getting a taxi when you get through customs and get on the road.
When you get to Playa Grande you'll sit with a hostess to kind of familiarize you with the hotel and, once again, offer you the timeshare bit. It was relatively painless and low key. Ask for Dulce when you get there. She was extremely helpful to us during our stay.
We programmed our cell phone for extended roaming before we left to Cabo and it worked perfectly there for both incoming and outgoing calls (Verizon).
Probably a better bet than phone cards or dealling with the Mexican phone company. Just dial 001, area code and number if you need to call home.
You could spend your whole vacation at the hotel and want for nothing. I would stay there again without hesitation. I'll leave my email address posted if anyone wants any other specific information I might be able to help with. That's all I have, have fun, spend money and enjoy.