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“Very relaxing place to stay” 4 of 5 stars
Review of Playa Grande Resort

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Playa Grande Resort
4.0 of 5 Resort   |   Playa Grande 1, Cabo San Lucas 23450, Mexico   |  
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Ranked #9 of 66 hotels in Cabo San Lucas
Santa Fe, New Mexico
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
“Very relaxing place to stay”
4 of 5 stars Reviewed April 4, 2013

Our 1 bedroom Master sute was in excellent condition and the kitchen was well stocked with cooking supplies. We did have one minor problem for two nights which was lack of hot water to take a shower. After notifying the management, the problem was solved by the next night. The food is slighly overpriced if you do not buy the $75 per person per day all-inclusive package which includes drinks which we did not purcase and ate in-town instead. Also, the adult pool needed to be cleaned due to an oily slick over the water. All other pools were in excellent condition. Outside of these problems, we really did enjoy staying here and the staff was remarkable. Also, whale watching was excellent from the pool area. We would stay again!

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, April 5, 2013
Dear Guests from Santa Fe, New Mexico:

On behalf of the hotel mamagement we thank you very much for taking the time to express your experience.
Please accept my apologies due to the minor problem you had for two nights which was the lack of hot water to take a shower.

The comments you have made describing the experience you encountered during your stay with us have come to our attention.

We really appreciate the time you are taking to write us with your concern as this will help us improve and we hope you give us an opportunity to demonstrate to you how important your comments are and how seriously we took action.

It will be a great honor if you will choose to visit us again in the near future and a great opportunity to provide you with a better service.

Sincerely yours.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (532)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Cheyenne, Wyoming
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2013

Enjoyable friendly staff with great service, very clean, great entertainment, yummy food, wonderful pools, spacious rooms, and close to downtown. All inclusive option is a good deal. the spa is very nice. A great vacay!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, April 3, 2013
Dear Guests from Cheyenne, Wyoming:

Thank you for choosing Playa Grande Resort & Grand Spa for your recent stay.

We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future.
It was truly our pleasure to serve you. In order to maintain the high standards of service excellence for which we strive, it is very important to listen to every client.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied costumer.
Again thank you for your kindness in taking the time to make some comments regarding your recent stay.

Wishing you a world of happiness,

Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnetrista, Minnesota
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed April 2, 2013

First and foremost, Viridiana is exceptional in her role at Kid's club. We adore her! My kids LOVE going to Kid's club. What a treat for parents to have the trust in her, and this feature, in order for us to have some free time!

Secondly, Roberto was OUTSTANDING at the beach party. Playa Grande is extremely lucky to have such talent for the entertainment. We had a terrific night! Hang on to him because I believe he's going places!

Hector was super fun for the entertainment around the pool. I really enjoyed the trivia games and aqua aerobics! He was a great motivator and you are lucky to have him as well.

Room Tip: If you have more than 4 people, get a two bedroom for sure.
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, April 3, 2013
Dear Guests from Minnetrista, Minnesota:

You really make us very happy with your lovely comment “Tremendous Resort”
We are glad to know that you had a great time with us at Playa Grande your home away from home!
Please let us know in advance when you will come back to visit us, we will be very pleased to serve you again and fulfill your expectations!
We are all very happy to know that your experience with us was a very pleasant one.
Again thank you for your kindness in taking the time to send us your comments that I will share with pleasure with all our activities staff Viridiana, Roberto and Hector.
On behalf of my entire staff we want to wish you the best and we all send you our warm regards.
Sincerely yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 1, 2013

Playa Grande has multiple big pools, great beach, and nice rooms. Also has a roof top pool that over looks both the city of Cabo and the ocean. Our family has owned a time share at Playa grande for a few years.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, April 2, 2013
Dear Guests from Seattle, Washington:

Thank you for choosing Playa Grande Resort & Grand Spa for your recent stay and for your kind comment “Amazing Place”.

We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future.
It was truly our pleasure to serve you. In order to maintain the high standards of service excellence for which we strive, it is very important to listen to every client.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied costumer.
Again thank you for your kindness in taking the time to make some comments regarding your recent stay.

Wishing you a world of happiness,

Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Alberta, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 1, 2013

This hotel was an excellent place for couples. Could not swim at the beach but hike to swim-able beach was only 30 mins. We had a good time and the food was amazing, but kind of on the expensive side. Very close to downtown and amenities. Rooms were big and clean. The entertainment staff was exceptionable and we would recommend going to the shows in the evening. Overall great experience and would recommend to couples/family's.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, April 2, 2013
Dear Guests from Calgary, Alberta, Canada:

Thank you for choosing Playa Grande Resort & Grand Spa for your recent stay.

We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future.
It was truly our pleasure to serve you. In order to maintain the high standards of service excellence for which we strive, it is very important to listen to every client.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied costumer.
Again thank you for your kindness in taking the time to make some comments regarding your recent stay.

Wishing you a world of happiness,

Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tuscaloosa, Alabama
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2013

We stayed at the Playa Grande Resort March 16th - 22th. This is a 5 star resort in every way. We were celebrating our anniversary and my birthday and was fortunately to be put in a beautiful ocean view studio room. The studio room had plenty of room. The only thing lacking was a full size kitchen. We were not planning on doing any cooking. We did the all inclusive. The only complaint I have is that the portions were toooo big. Now I have to loose 10 lbs. The food was excelent. We really enjoyed theme night. We only saw 1 whale from our balcony on the first day. That was a little disappointing. The grounds were absolutely beautiful. The location was very close to downtown. If you didn't want to walk you could catch the city bus for $1.00. The time share presentation was not pressured as I read on many reviews. Avoid the sharks at the airport. They will lie to you to get your attention.

Room Tip: 2601- studio room - facing the ocean!!!!
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, April 2, 2013
Dear Guests from Tuscaloosa, Alabama:

You really make us very happy with your lovely comment “PARIDISE”
We are glad to know that you had a great time with us at Playa Grande your home away from home!
Please let us know in advance when you will come back to visit us, we will be very pleased to serve you again and fulfill your expectations!
We are all very happy to know that your experience with us was a very pleasant one.
Again thank you for your kindness in taking the time to send us your comments that I will share with pleasure with all our staff.
On behalf of my entire staff we want to wish you the best and we all send you our warm regards.
Sincerely yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
37 reviews 37 reviews
36 hotel reviews
Reviews in 24 cities Reviews in 24 cities
223 helpful votes 223 helpful votes
5 of 5 stars Reviewed March 31, 2013 via mobile

Once again I write to tell a brief review of this wonderful property.
This is my 4 th stay here and it seems to be consistant on all realms. Upon entering you are welcomed by bell staff and then check in. I prefer and asked to be moved from the lower part of resort to The Ridge only because in past stays, I find laying towels out at 7 in morning to get a lounger by a pool is not my version of a stress free vacation. At the Ridge you are more private, secluded and way less people. Private swim up bar and just an over all more relaxing enviornment. Service is fast, and perfect. Miguel( outstanding) was our breakfast server each morning, overlooking the infinity pool that looks like it is falling into the ocean. The down side is , it is quite a walk to get there, but to me, it is well worth it.
Because of past stays, I was prepared to say no when after check in, as youare whisked off to get your info packet and towel cards. Actually to the first timer, this is nothing more than an opportunity to sell you a time share. Saying you get a " free welcome breakfast", but to the novice ... It is an hour timeshare presentation. If thats what one wants.. Go for it... But their tactic is very smooth , but of course I was not again going to buy here, hence refused three times.
Get your towel card paper, dont lose the paper or towels or you will be charged. Not a big deal but just a heads up. New towels, no more orange towels!!! Thank you for that Playa Grande!! Also for the free drink cards:-)
The grounds, restaurant, stores, spa are perfection. Location to me is just amazing. One can walk or watertaxi, anywhere. A taxi into town is about $6. I usually exchange dollar for peso, but didn't this time as dollar accepted and exchanged with zero hassle.
I did set up a private beach dinner and cabana at Pueblo Bonito Pacifica. Looked on internet extensively for best, and all indicators pointed there. $200 plus alcohol plus tip. A must do!!! Also did ocean front dinner at Capella. El Farallon. About $200 plus for dinner, but well worth the money for view and service. Book ahead. I did from the states via OpenTable for El Farallon, but for Pueblo Bonito Pacifica private beach dinner, you must contact the hotel directly and deal with concierge.
Again, PG was outstanding. No complaints, awesome guest services. Thank you once again!!
Note: if you are looking for real Cuban cigars, do not buy from vendors, they are fakes... Trust me .. I know my cigars.. And had a nice talk with a vendor who finally asked me how I knew, I told and showed him( For instance Cohibas dont come in a 5 box, with plastic covers on box, the bands are not crooked on Real Cohibas, and the square count on the wrapper has a certain sequence and are perfect.. These are not even close. Also you cant buy real Cohibas for $75 or so for 5).. Once He knew that I know cigars, he admitted they are from Dominican or Nicaragua. The only place I trust and know they are real is J and J cigars in Cabo. You will pay a minimum of $35 a Cuban. Also, the Playa Grande store has real Cubans, a bit over priced and not as fresh.. But are real and ok if you just want one or two:-)

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, April 2, 2013
Dear Guests:

Thank you for choosing Playa Grande Resort & Grand Spa for your recent stay and for your nice comment “Another perfect stay”.

We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future.
It was truly our pleasure to serve you. In order to maintain the high standards of service excellence for which we strive, it is very important to listen to every client.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied costumer.
Again thank you for your kindness in taking the time to make some comments regarding your recent stay.

Wishing you a world of happiness,

Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Playa Grande Resort

Address: Playa Grande 1, Cabo San Lucas 23450, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Cabo San Lucas
#5 Family Hotel in Cabo San Lucas
#8 Luxury Hotel in Cabo San Lucas
#8 On the Beach Hotel in Cabo San Lucas
#9 Business Hotel in Cabo San Lucas
#12 Romantic Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Playa Grande Resort 4*
Official Description (provided by the hotel):
Located on Baja California's most exclusive and private Beach, along the Pacific Ocean side and a few steps from the Land's End and the famous natural arch, this charming, Mexican hacienda style all suite resort sits on eight acres of beach, only a few steps from the sparkling Pacific Ocean and a few minutes’ walking to downtown Cabo. This is a dramatic setting to relax and enjoy your dream vacation under the sun. If it’s shopping, fine dining and nightlife you’re looking for, downtown Cabo San Lucas is just a short stroll away. And if you’d really like to reward yourself, the world class Grand Spa will be waiting with a full range of luxuries that will nurture your body and soul. The Playa Grande Resort features all suites with private balconies, kitchens or kitchenettes, and distinctive touches such as marble floors, granite counter tops and hand crafted furniture and decor. ... more   less 
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Also Known As:
Playa Grande Hotel Cabo San Lucas
Playa Grande Cabo San Lucas
Playa Grande Resort Cabo San Lucas, Los Cabos

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