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“Excellent Service and Beautiful Beach” 5 of 5 stars
Review of Playa Grande Resort

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Playa Grande Resort
4.0 of 5 Resort   |   Playa Grande 1, Cabo San Lucas 23450, Mexico   |  
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Hotel amenities
Ranked #10 of 66 Hotels in Cabo San Lucas
Calgary, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Excellent Service and Beautiful Beach”
5 of 5 stars Reviewed March 6, 2013

The service we received while staying at this resort was amazing. We forgot our camera on the airplane when we arrived in Cabo. Hugo and Angel at the concierge desk spent an incredible amount of time helping us call our airline in both Mexico and Canada trying to track down our bag. We had to call back the airline in Mexico a number of times for various reasons, but they were always so happy and willing to do that for us. We would not have tracked our camera down without their help.

The other best thing about this resort was the beach. We aren't huge swimmers, so not being able to go in the ocean at the resort didn't bother us. We loved to pull up a chair or towel out on the sand and could spend hours watching the crashing waves. The beach was quiet and relaxing.

We ate at the resort a few times (which was very tasty) but we were also able to venture into town. Our favorite spots were Ole, Ole! on the marina and Senor Sweets at the mall. Ole, Ole! served up authentic Mexican cuisine, while senor sweets offered a variety of fancy sweet treats.

We went parasailing and so enjoyed the views from high above.

We did not do the all-inclusive package, and liked the freedom of being able to go out and explore a variety of restaurants in town. There were a couple of days where we did not leave the resort and enjoyed a burger and fries out on the beach, ordered something up to our room, or sat outside at one of the resort restaurants. We took the taxi to Walmart one day to pick up some snacks and breakfast items. If we were to do it agan, we would do this on the first day!

Downtown is a 10-15 minute walk around the marina. The public beach where all of the swimming and activities are is about a half an hour walk. We went there to go parasailing, but enjoyed the quiet, calm atmosphere of the beach at the resort.

Take pesos to pay with cash if you head into town.

Loved our stay here and would most definitely return.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, March 7, 2013
Dear Guests from Calgary, Canada:

You really make us very happy with your lovely comment “Excellent Service and Beautiful Beach”

We are glad to know that you had a great time with us at Playa Grande your home away from home!
Please let us know in advance when you will come back to visit us, we will be very pleased to serve you again and fulfill your expectations!
We are all very happy to know that your experience with us was a very pleasant one.
Again thank you for your kindness in taking the time to send us your comments that I will share with pleasure with all our staff.
On behalf of my entire staff we want to wish you the best and we all send you our warm regards.
Sincerely yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,830 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (560)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Quincy, California, United States
2 reviews
5 of 5 stars Reviewed March 6, 2013

We stayedat the Ridge Feb 10 thru the 24th. Our two favorite waiters at The Ridge Bar were Juan and Luis Fernando! They were both very attentive to us as if we were their only customers (which we weren't). Even though the cost of the Meal Plan has come down some over the past few years, it is still very expensive for what you receive. The Plan includes some small tips for your service staff but we always tip them accordingly.
The Ridge concierge were most helpful when we locked ourselves out of the room and with checkout. We have never had a bad bellman at Playa Grande but Daniel is by far our favorite for the past few years! We ate at the Brigantine Restaurant several times and received great service from Flavio and Armando!

See ya next year!!
Dana & Keri

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, March 7, 2013
Dear Guests from Quincy, California, United States:

Thank you for choosing Playa Grande Resort & Grand Spa for your recent stay.

We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future.
It was truly our pleasure to serve you. In order to maintain the high standards of service excellence for which we strive, it is very important to listen to every client.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied costumer.
Again thank you for your kindness in taking the time to make some comments regarding your recent stay.

Wishing you a world of happiness,

Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, Idaho
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 6, 2013

This is our eleventh year going to Playa Grande; it is still a great place to stay, and our 4-week trip was made even better by Ana Karen Ramirez at the front desk. She arranged for us to stay in the same room for all 4 weeks. She was fantastic, and she's already working on our stay for 2014 -- muchas gracias, Ana Karen!

Room Tip: When you're going for multiple weeks, call ahead and ask for the front desk. Then while wearing...
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, March 8, 2013
Dear Guests from Boise, Idaho:

we really appreciate your lovely comment “11 years, still enjoying Playa Grande!”
We are glad to know that you had a great time with us at Playa Grande your home away from home!
We are all very happy to know that your experience with us was a very pleasant one.
Again thank you for your kindness in taking the time to send us your comments that I will share with pleasure with all our staff.
On behalf of my entire staff we want to wish you the best and we all send you our warm regards.
Sincerely yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Desert, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 4, 2013

Playa Grande is a beautiful resort within walking distance of downtown. The location is spectacular. Constant grooming keeps the property in pristine condition. Good restaurants on site. Staff is very friendly and anxious to accommodate.

Room Tip: All rooms have outside entrances and face the ocean.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, March 5, 2013
Dear Guests from Palm Desert, California:

Thank you for choosing Playa Grande Resort & Grand Spa for your recent stay.

We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future.
It was truly our pleasure to serve you. In order to maintain the high standards of service excellence for which we strive, it is very important to listen to every client.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied costumer.
Again thank you for your kindness in taking the time to make some comments regarding your recent stay.

Wishing you a world of happiness,

Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prince George, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2013

Very good value for money. Difficult to get into because it is so popular! On arrival, staff are very efficient, friendly and happy. Rooms are clean, spacious and well maintained. Gym facilities are modern and well maintained with good ventilation. Restaurants are open air type with reasonable selection and fare price. The hotel has several off site restaurants associated that have a larger choice of menu items such as Italian or Seafood. See the concierge went above and beyond to get reservations and transportation and we found them to be invaluable.

The ocean is not available to swim in due to very strong rip tides and is flagged as dangerous most days. There are numerous pools onsite to meet most water activity needs....including an introductory SCUBA experience. There is background music playing poolside all day long that created a great ambiance of relaxation.

If you wish you can purchase groceries at the resort store but I found these items to be expensive. You are within walking distance of downtown and food or drinks for your room can be purchased there. Taxi fare is inexpensive too if you wanted to get to shopping that way too.

Over all a really good vacation resort that is well located, well maintained, well staffed and very welcoming.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, March 5, 2013
Dear Guests from Prince George, Canada:

You really make us very happy with your lovely comment “Beautiful Setting with Great Value”
We are glad to know that you had a great time with us at Playa Grande your home away from home!
We are all very happy to know that your experience with us was a very pleasant one.
Again thank you for your kindness in taking the time to send us your comments that I will share with pleasure with all our staff.
On behalf of my entire staff we want to wish you the best and we all send you our warm regards from always sunny Cabo San Lucas.
Sincerely yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anchorage, Alaska
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2013

We recently stayed in a time share for two weeks and it was wonderful. The entire resort was clean and well maintained. Everyone who worked there was very friendly and helpful. A special thank you to Jose, our waiter at the Calima restaurant. Also a special thank you to the musician who plays the guitar on Thursday evenings in the lobby bar; he is REALLY GOOD!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, March 4, 2013
Dear Guests from Anchorage, Alaska:
You really make us very happy with your lovely comment “Great time in Cabo”
We are glad to know that you had a great time with us at Playa Grande your home away from home!
Please let us know in advance when you will come back to visit us, we will be very pleased to serve you again and fulfill your expectations!
We are all very happy to know that your experience with us was a very pleasant one.
Again thank you for your kindness in taking the time to send us your comments that I will share with pleasure with all our staff.
On behalf of my entire staff we want to wish you the best and we all send you our warm regards.
Sincerely yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elgin, Illinois
2 reviews
4 of 5 stars Reviewed March 3, 2013

We had a great week at the Playa Grande, over all. The grounds are very clean and well maintained. There is lots of pool side chairs and umbrellas and lots of staff to answer to every whim. The Kids Club made it super fun for my 31/2 year old with activities tnclude arts and crafts and pinatta making.Vidianna went above in beyond to entertain her charges. The activities staff was energetic and friendly.

This resort really does a decent job of hosting theme parties each evening, with decent entertainment. They hire professional dancers and music. The food quality is a little better than other resorts we have been to.

The rooms were spacious, clean and comfortable beds. The location of this hotel is perfect. A five minute walk to the marina,where it was easy to catch a water taxi to a very hip beach with good restaurants and a party on the beach. We felt totally safe leaving the resort, and did so several times.

Room Tip: The rooms closer to the water can enjoy hearing the crash of the surf.
See more room tips
  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, March 4, 2013
Dear Guests from Elgin, Illinois:

Thank you for choosing Playa Grande Resort & Grand Spa for your recent stay.

We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future.
It was truly our pleasure to serve you. In order to maintain the high standards of service excellence for which we strive, it is very important to listen to every client.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied costumer.
Again thank you for your kindness in taking the time to make some comments regarding your recent stay.

Wishing you a world of happiness,

Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Playa Grande Resort

Address: Playa Grande 1, Cabo San Lucas 23450, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Cabo San Lucas
#7 Family Hotel in Cabo San Lucas
#8 Luxury Hotel in Cabo San Lucas
#9 On the Beach Hotel in Cabo San Lucas
#10 Business Hotel in Cabo San Lucas
#11 Romantic Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Playa Grande Resort 4*
Official Description (provided by the hotel):
Located on Baja California's most exclusive and private Beach, along the Pacific Ocean side and a few steps from the Land's End and the famous natural arch, this charming, Mexican hacienda style all suite resort sits on eight acres of beach, only a few steps from the sparkling Pacific Ocean and a few minutes’ walking to downtown Cabo. This is a dramatic setting to relax and enjoy your dream vacation under the sun. If it’s shopping, fine dining and nightlife you’re looking for, downtown Cabo San Lucas is just a short stroll away. And if you’d really like to reward yourself, the world class Grand Spa will be waiting with a full range of luxuries that will nurture your body and soul. The Playa Grande Resort features all suites with private balconies, kitchens or kitchenettes, and distinctive touches such as marble floors, granite counter tops and hand crafted furniture and decor. ... more   less 
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Also Known As:
Playa Grande Hotel Cabo San Lucas
Playa Grande Cabo San Lucas
Playa Grande Resort Cabo San Lucas, Los Cabos

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