Overall we had a great trip.. a few notes:

Pros:
-long, wide beach. Much more peaceful than Medano with no peddlers/club music.
-great employees from restaurants to activities- they put in a huge effort!
-very quiet, felt safe
-clean resort and rooms. Landscaping was excellent- there is always someone cleaning or trimming or fixing something.

So-So:
-Food. Breakfast buffet was great, lunch was pretty good. Dinner is so so. We decided to do all inclusive for our first 3 days and overall it was worth it (breakfast buffet is $29 a day, Mexican Fiesta is $40 a person etc). I'm glad we only did 3 days though, as dinner options are limited.

Cons:
-Front desk staff. I knew what to expect from previous reviews but it was even worse! When we checked in they offered us "an upgrade" at the Ridge... I said I preferred Playa Grande and showed them our printed out confirmation at Playa Grande oceanview. Of course this didn't matter... I even filled out the form they sent in about a month before we left, asking what we were celebrating, what room we preferred, etc. I stated several times we did NOT want to be at the Ridge. The woman who checked us in (can't remember her name) was rude and finally gave us a room at the Playa Grande after my protests. Overall it worked out but just sad it took that much of a struggle to get the room we paid for!
-Lobby Bar- HORRIBLE food... we both agreed we had better food at Taco Bell. They messed up my entree (I ordered taco salad and was given fried chicken tacos). Martin, our server, was rude. Other restaurants are good but avoid eating at the lobby bar/restaurant.
-Wifi. We had it free for 3 days with all inclusive package but it was VERY spotty. Only worked if I not only went to balcony but leaned over it. There is always a line in the business center to complain about wifi signal. Not a huge issue but they shouldn't charge for it if it's that spotty. Don't pay and go to lobby or pool... better yet the Marina where there is fast free internet.
-Timeshare battle- typical in Cabo so I won't expand but always frustrating..

Other notes:
-check out the Grand Solmar at Lands End- GOREGOUS!

If we got a good deal, I'd definitely stay here again. A bit more upscale and "couple-ish" versus Playa Grande being more family friendly.

Overall, we would return if we found a good deal. It was a nice, relaxing trip but hopefully they take care of their room requests- seems to be a constant issue of Playa Grande rooms versus Ridge and reservation issues.

This hotel was amazing! Its absolutely beautiful, the rooms are nice, the food is awesome and the service is the best I've ever had. They always have entertainment going on. They had bracelet making with hector which was awesome. There was tequila volleyball in the pool and beach volleyball with Rodrigo which was a blast! And of course the main entertainment guy Roberto who is halarious. They also have the best bartender ever! Oscar is amazing he's so sweet and funny you could just sit at the bar for hours talking to him. If your going to cabo this is the only place you should stay.:-)

Close to town and marina. Excellent views, food and service. We are owners. We love the ocean side so my wife can watch the whales. On two occasions, we have stayed on the RIDGE side and definitely did not like the city noise and heavy bus and car traffic below the rooms. Our FAVORITE of the three timeshares we own. We stay here and use the other two for trading.

We stayed at Playa Grande the last week in January and it has become our new favorite. The Grounds are beautifully maintained and the rooms are spotless. The staff are so friendly and willing to do whatever it takes to accomodate you.
We own at another property and exchanged it for a week here. We were given a choice of rooms , ocean view at the Playa Grande (the mixed use , timeshare/Hotel property ) and the "Ridges" timeshare exclusive property above the Grande resort. We chose the ocean view room and were given access to the Ridges pools. The Playa Grande pools are spacious and even have an adults only pool. Activities are held daily at these pools and the Happy Hour is great. We spent most of out time at the Ridges as it was more peaceful and we were surrounded by other owners there to relax.
All rooms feature full kitchens with stocked cabinets and drawers . The tip is to stop at the Costco or Walmart (15 minutes away) and stock up the kitchen before getting settled in. Breakfast, lunch and beverages in room. Dinner in town. Speaking of town it is a 10 minute safe walk and one of the best reasons to stay here. No 20-30$ cab rides and its nice to walk off that lobster and margarita dinner. There is an access gate at the bottom of the property marina side that will save you a few minutes to and fro. You can walk on the well lit marina boardwalk into town and back without the risk of the sometimes uneven bumpy streets.
In town ,Maro's shrimp house is one of the best, great combinations and great ambience.You want to eat well ,go where the locals are. Monkey business bar for margaritas. Cabo Wabo for adult entertainment , live music and DJ dancing most nights.