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“Good as it gets in Cabo, we think” 4 of 5 stars
Review of Playa Grande Resort

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Playa Grande Resort
4.0 of 5 Resort   |   Playa Grande 1, Cabo San Lucas 23450, Mexico   |  
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Hotel website
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Hotel amenities
Special Rate
$75 US Resort Credit
Ranked #15 of 70 Hotels in Cabo San Lucas
Beverly Hills, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Good as it gets in Cabo, we think”
4 of 5 stars Reviewed December 9, 2012

We have stayed here twice and we adore this place. Beautiful rooms, beautiful views, great service. Teofilo at The Ridge is an excellent server, please take good care of him if you go. Vidi at Kids Club is a joy; the kids adore being around her.

My only gripe is the food at Calima. Not very fresh and there are flies buzzing around. Service there is iffy too. Also, when we checked into our room, there were bloodstains on the sheets over the sofabed, ugh! But the staff moved us quickly and took care of us, so they get a pass. Getting into your room in Mexico is always a pain. For instance, we had made reservations at The Ridge, and because The Ridge room wasn't available the staff put us into a room at the Playa Grande but didn't tell us it was the Playa Grande since The Ridge is more expensive. But we knew because we had stayed there before so we had to bother the front desk to give us the lower rate. But, what the heck, it's Mexico.

Spa is nice and the staff there is attentive.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, December 10, 2012
Dear Guests from Beverly Hills, California:

On behalf of Playa Grande Resort & Grand Spa, we thank you for taking the time to share your comments.
Your comments and point of view is an important tool for us to understand our guests' experience and we use this feedback as an integral part of our evaluation and quality improvement cycles.
As a valued guest, your opinions are of great importance.
We would be honored to have you visit once again, and allow us to provide you with an even better experience at the Playa Grande Resort & Grand Spa.


Sincerely yours.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,519 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (809)
Date | Rating
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  • French first
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English first
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 4, 2012

We just spent a week a the Playa Grande in Cabo and I just would like everyone to know that it was fantastic! The accommodations were excellent and that was surpassed by the entire staff from the moment that welcomed you until the time you left!

From Sandra, Mayrobi, Hector, Roberto and the rest of the entire staff, they did everything they could to make the time there are enjoyable as possible.

The Beach Party and the Asian Night were both terrific and Roberto was hysterical as the Emcee of the Beach party!

The food was very good and the ambiance even better and we cannot wait to go back there next year!!

Great job everyone!

Room Tip: All the rooms were beautiful but the higher up you go, the better the view!
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, December 5, 2012
Dear Guests from New York City, New York:

Thank you for choosing Playa Grande Resort & Grand Spa for your recent stay.

We are glad that your experience during your stay with us was a pleasant one and that you had a great time!

For the whole team It was truly our pleasure to serve you and I will share your kind comment with Sandra, Mayrobi, Hector, Roberto and the rest of the entire staff.

As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied costumer.

Again thank you for your kindness in taking the time to make some comments regarding your recent stay.

Hoping to see you again soon we all send you our best regards from Playa Grande and Sunny Cabo San Lucas.

Sincerely yours,
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Bakersfield
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 3, 2012

Just returned from our trip to Playa Grande and had a great week. We traded using our RCI exchange and was very happy with the resort. Originally booked in on the third floor with not a great view and they happily changed our room the next day to the fifth floor with a gorgeous view. Every employee from the housekeeper to the pools guys and waiters and bell men were very nice and friendly and ready to help. Enjoyed the pool drinks and food and had meals at Brigantine that were very good. It was very quiet when we were there but really enjoyed the location and the grounds of the resort. The pools were excellent too. Would be more than happy to stay there again some time. Would highly recommend.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, December 4, 2012
Dear Guests from Bakersfield:

You really make us very happy with your kind comment “Great Experience at Playa Grande”

We are glad to know that you had a great time with us at Playa Grande your home away from home!
Please let us know in advance when you will come back to visit us, we will be very pleased to serve you again and fulfill your expectations!
We are all very happy to know that your experience with us was a very pleasant one.
Again thank you for your kindness in taking the time to send us your comments that I will share with pleasure with all our staff.
On behalf of my entire staff we want to wish you the best and we all send you our warm regards.
Sincerely yours.
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Buckley, Washington
1 review
5 of 5 stars Reviewed December 1, 2012

Awesome resort. The staff is always kind and helpful and the entertainment staff ROCKS!!!!! Vividiunu, Crisitina, Hector, Miriam, Mayrobi, Rodrigo, Veri, and Roberto do an Awesome job all week keeping you entertained.

Thank You

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, December 3, 2012
Dear Guests from Buckley, Washington:

Thank you for your great comment “Quality Resort” and for choosing Playa Grande Resort & Grand Spa for your recent stay.

We are glad that your experience during your stay with us was a pleasant one and that you had a great time!

For the whole team It was truly our pleasure to serve you.

As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied costumer.

Again thank you for your kindness in taking the time to make some comments regarding your recent stay that I will share with our entertainment staff Vividiunu, Crisitina, Hector, Miriam, Mayrobi, Rodrigo, Veri, and Roberto.

Hoping to see you again soon we all send you our best regards from Playa Grande and Sunny Cabo San Lucas.

Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 28, 2012

This is a BEAUTIFUL resort with 95% employees who are so nice, helpful, and considerate. I, unfortunately, met one of the people in the 5%. She is the Front Desk Manager, Ana. I needed to get into our family hotel room because our food for the week and my little sisters' clothes were in there and our parents were out on the fishing boat all day. My parents woke up early for the trip, and forgot to leave a room key. My name is on the family account for the rooms (I was staying in another one of our family hotel rooms and am in my twenties) so I thought it would be no problem to get a key. Boy, was I wrong! Ana kept saying "I understand" when she had no clue what she was talking about. She caused us a lot of trouble that day, and had poor customer service. The other people who we worked with at the front desk had been wonderful all week, but their manager needs to show more kindness.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, November 28, 2012
Dear Guests from San Diego, California:

On behalf of Playa Grande Resort & Grand Spa we thank you very much for taking the time to express your experience.

The comments you have made describing the experience you encountered during your stay with us have come to our attention.

We really appreciate the time you are taking to write us with your concern as this will help us improve and we hope you give us an opportunity to demonstrate to you how important your comments are and how seriously we took action.

It will be a great honor if you will choose to visit us again in the near future and a great opportunity to provide you with a better service.

Sincerely yours.
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Carson City, Nevada, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 27, 2012

My two little girls LOVED the Kids Club, especially their teacher Vividiunu (Ms. Bede). They couldn't wait to go each day. Every day filled with crafts, games and kids their own age. We loved it too as it gave my husband and I time to do the things we can't do with small children, Go Karts, relaxing breakfasts and shopping.
The resort itself was fine as usual, the food is a little spendy but the all inclusive package helped. The service and food was great at the Brigantine but we wouldn't eat at the Calima again. The service and food was not up to the standards it should be. I was given the wrong drink and after asking three different waiters, including my own, and waiting 20 minutes I was finally given the right drink. The wrong drink was a margarita placed in front of my 7 year old who took a drink without me stopping her in time and ended up throwing up very soon afterward. No apology or comped drink from the staff.
The spa was fantastic, highly recommended.
As a whole the Playa Grande is a great place to stay in Cabo. Great location, beautiful setting. Would definitely do the all inclusive next time and love love love the Kids Club.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, November 28, 2012
Dear Guests from Carson City, Nevada, United States :

The comments you have made describing the experience you have encountered during your stay at Playa Grande Resort and Grand Spa, came to my attention. Please accept my apologies.

In order to maintain the high standards of service and excellence for which we strive, we need to know when problems occur so the appropriate action can be taken.

Concerning your comments with the service and food that were not up to the standards it should be I held a meeting with the staff involved in this situation and measures have been taken to avoid this situation happen again in the future.

We value your patronage and hope that you will give us the opportunity to demonstrate that your past experience with Playa Grande is not characteristic of our performance, but an unpleasant exception.

As an attempt to regain your trust, we would like to ask you to please visit us again in the near future and allow us the opportunity to pamper you as intended.

Sincerely yours,
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1 review
5 of 5 stars Reviewed November 27, 2012 via mobile

Playa Grande is a beautiful resort with a ton of amenities. It is a huge property with many things to do.

We had my handicapped mother on the trip and the help shuttling her on the carts was very attentive and fast.

My son did Kids Club one day and enjoyed it.

The Mexican Fiesta show was good but in my opinion not really the best for kids. The food is geared toward adults and an open bar atmosphere. They did have one activity for kids but mostly Mariachis and dancing then an adult tequila shot contest.

I would definitely recommend staying here and would stay here again.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, November 27, 2012
Dear Guests:
We thank you very much for your lovely comment “Beautiful and very attentive staff.” and for choosing Playa Grande Resort & Grand Spa in Cabo San Lucas.
We are glad that your experience with us was a very pleasant one and we hope that we can be of service to you again soon.
Again thank you for your kindness in taking the time to send us your comments that I will share with pleasure with all our staff.
Wishing you a world of happiness we all send you our best regards.
Sincerely yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Playa Grande Resort

Address: Playa Grande 1, Cabo San Lucas 23450, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Cabo San Lucas
#8 Business Hotel in Cabo San Lucas
#12 On the Beach Hotel in Cabo San Lucas
#13 Luxury Hotel in Cabo San Lucas
#13 Romantic Hotel in Cabo San Lucas
#13 Family Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Playa Grande Resort 4*
Number of rooms: 260
Official Description (provided by the hotel):
Located on Baja California's most exclusive and private Beach, along the Pacific Ocean side and a few steps from the Land's End and the famous natural arch, this charming, Mexican hacienda style all suite resort sits on eight acres of beach, only a few steps from the sparkling Pacific Ocean and a few minutes’ walking to downtown Cabo. This is a dramatic setting to relax and enjoy your dream vacation under the sun. If it’s shopping, fine dining and nightlife you’re looking for, downtown Cabo San Lucas is just a short stroll away. And if you’d really like to reward yourself, the world class Grand Spa will be waiting with a full range of luxuries that will nurture your body and soul. The Playa Grande Resort features all suites with private balconies, kitchens or kitchenettes, and distinctive touches such as marble floors, granite counter tops and hand crafted furniture and decor. ... more   less 
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Also Known As:
Playa Grande Hotel Cabo San Lucas
Playa Grande Cabo San Lucas
Playa Grande Resort Cabo San Lucas, Los Cabos

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