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“Love the Kids Club” 4 of 5 stars
Review of Playa Grande Resort

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Playa Grande Resort
4.0 of 5 Resort   |   Playa Grande 1, Cabo San Lucas 23450, Mexico   |  
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Hotel website
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Hotel amenities
Special Rate
$75 US Resort Credit
Ranked #13 of 69 Hotels in Cabo San Lucas
Carson City, Nevada, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Love the Kids Club”
4 of 5 stars Reviewed November 27, 2012

My two little girls LOVED the Kids Club, especially their teacher Vividiunu (Ms. Bede). They couldn't wait to go each day. Every day filled with crafts, games and kids their own age. We loved it too as it gave my husband and I time to do the things we can't do with small children, Go Karts, relaxing breakfasts and shopping.
The resort itself was fine as usual, the food is a little spendy but the all inclusive package helped. The service and food was great at the Brigantine but we wouldn't eat at the Calima again. The service and food was not up to the standards it should be. I was given the wrong drink and after asking three different waiters, including my own, and waiting 20 minutes I was finally given the right drink. The wrong drink was a margarita placed in front of my 7 year old who took a drink without me stopping her in time and ended up throwing up very soon afterward. No apology or comped drink from the staff.
The spa was fantastic, highly recommended.
As a whole the Playa Grande is a great place to stay in Cabo. Great location, beautiful setting. Would definitely do the all inclusive next time and love love love the Kids Club.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, November 28, 2012
Dear Guests from Carson City, Nevada, United States :

The comments you have made describing the experience you have encountered during your stay at Playa Grande Resort and Grand Spa, came to my attention. Please accept my apologies.

In order to maintain the high standards of service and excellence for which we strive, we need to know when problems occur so the appropriate action can be taken.

Concerning your comments with the service and food that were not up to the standards it should be I held a meeting with the staff involved in this situation and measures have been taken to avoid this situation happen again in the future.

We value your patronage and hope that you will give us the opportunity to demonstrate that your past experience with Playa Grande is not characteristic of our performance, but an unpleasant exception.

As an attempt to regain your trust, we would like to ask you to please visit us again in the near future and allow us the opportunity to pamper you as intended.

Sincerely yours,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,275 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (733)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed November 27, 2012 via mobile

Playa Grande is a beautiful resort with a ton of amenities. It is a huge property with many things to do.

We had my handicapped mother on the trip and the help shuttling her on the carts was very attentive and fast.

My son did Kids Club one day and enjoyed it.

The Mexican Fiesta show was good but in my opinion not really the best for kids. The food is geared toward adults and an open bar atmosphere. They did have one activity for kids but mostly Mariachis and dancing then an adult tequila shot contest.

I would definitely recommend staying here and would stay here again.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, November 27, 2012
Dear Guests:
We thank you very much for your lovely comment “Beautiful and very attentive staff.” and for choosing Playa Grande Resort & Grand Spa in Cabo San Lucas.
We are glad that your experience with us was a very pleasant one and we hope that we can be of service to you again soon.
Again thank you for your kindness in taking the time to send us your comments that I will share with pleasure with all our staff.
Wishing you a world of happiness we all send you our best regards.
Sincerely yours.
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US
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 26, 2012

My parents and I just returned yesterday from our AMAZING trip to Cabo. As first timers, we had absolutely no idea where to start. Amongst several suggestions, we decided on the Playa Grande. It was nestled right in between the Grand Solmar and Pedrogal (sp?). We were a bit skeptical considering the vast difference in price, but the Playa proved to be nothing short of perfect. The grounds are gorgeous. Pools are beautiful. Food is fabulous (my mom and I foodies - whoever disliked the food I'm not exactly sure where you were eating). We were offered a complimentary cocktails upon arrival and carted to our rooms - Thank you, Daniel. The drinks were excellent. Nothing watered down. We did not opt for all inclusive, fearing the food would suck and the drinks would be watered down. Considering the opposite serves true, we will probably purchase the all inclusive package next time. We stayed in the Ridge section of the hotel with a sprawling balcony overlooking the marina. The beds were very comfortable, and the bathroom whirlpool has JETS!! Keep in mind, I did not have the master bedroom and I had JETS!! Gentlemen, you also get ESPN. We had to go to a local sports bar, however, to watch the Clemson/Carolina game. At the Ridge, you have four smaller pools, a swim up bar, restaurant, and dual views of the Pacific and marina. My one and only complaint is the lobby is somewhat of a trek from the Ridge. And I would research the activities a bit more carefully than we did. They are all away from the resort. We did the wave runners right over in the marina - awesome. You can ride to the arch at lover's beach. We also did the ATVs which turned out to be far more aggressive than we expected. You do ride on the beach for 30 min, but the other 2 hrs you are trekking through the desert. It's a great time, but certainly recommend for more experienced riders. And the insurance is about $30 a person, but I really, really recommend it. Also, if you get a chance, grab a bite out to eat at Baja Cantina, the Hacienda (calamari, lobster enchiladas, chorizos and cafe mexicano) and Sunset de Mona Lisa (the views are unbelievable here). Thank you, Playa Grande for your amazing service and hospitality. Don't worry to much about exchanging for pesos. Many places in and outside the resort preferred cash or credit card. Banks are nearby as well. Sorry for the novel. Have fun!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, November 27, 2012
Dear Guests “First Time Cabo-er”:

Thank you for choosing The Ridge at Playa Grande Resort & Grand Spa for your recent stay.

We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future.
It was truly our pleasure to serve you. In order to maintain the high standards of service excellence for which we strive, it is very important to listen to every client.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied costumer.
Again thank you for your kindness in taking the time to make some comments regarding your recent stay.

Wishing you a world of happiness,

Sincerely yours,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dyer, Indiana, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 26, 2012

My wife and I spent 9 days at the Playa Grande and cannot wait to go back! The staff on the Ridge is fabulous! Teofilo and Migual took care of us everyday and made us feel at home. Down at the lobby bar, Raciel was AWESOME! And others that helped make our vacation included Artemio, Ines, and the entire staff.
the room was awesome because you could walk out the front door and see the Pacific Ocean and walk out the slider doors to the balcony and watch the Marina. The room was very clean and the bed was fantasic!

If you haven't been here, you have to go...... It is a MUST!
Thank you Playa Grande, we cannot wait to see you again in July! Keep up the great work!

Room Tip: stay in the ridge if you can, they are AWESOME!!!
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, November 27, 2012
Dear Guestrs from Dyer, Indiana, United States:

On behalf of Playa Grande Resort & Grand Spa, we thank you for taking the time to share your comments.
Your comments and point of view are an important tool for us to understand our guests' experience and we use this feedback as an integral part of our evaluation and quality improvement cycles.
As a valued guest, your opinions are of great importance.
We would be honored to have you visit once again, and allow us to provide you with an even better experience at the Playa Grande Resort & Grand Spa.

Sincerely yours.
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Seattle, Washington
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 25, 2012

I love the all-inclusive resort but I have had some bad experiences. The Playa had great food and alcohol options. Our room was beautiful. The pools were beautiful. Everthing about the property was tip top. My only complaint was that when we checked-in, we were told that our ocean view room was not avaiable. We had paid extra for this room months in advance. After some pressure, we were given the room we had reserved. I wanted to thank my servers at the Brigantine. I enjoyed my leisurely breakfast before scuba diving. Thank you Armondo and Cirilo for the great service and conversation. See you next year!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, November 26, 2012
Dear Guests from Seattle, Washington:

Thank you for your nice comments and for choosing Playa Grande Resort & Grand Spa.

We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future.

In order to maintain the high standards of service and excellence for which we strive, it is very important for us to listen to every guest.
As with any business like ours, the greatest advertising we can have is the word of mouth from our satisfied customers.
Again thank you for your kindness in taking the time to send us your comments that I will share with pleasure with Armando and Cirilo for the great service and conversation.

Hoping to see you again soon we send you our best regards from Sunny Cabo San Lucas.

Sincerely yours,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 25, 2012

My sister and I spent a wonderful week at Playa Grande. The weather was perfect; the grounds are beautiful and immaculately kept; the food is great; the spa is well worth the expense; but what sets Playa Grande apart is the service. Every single person made us feel as though making our experience wonderful is their only priority. My sister arrived three hours before me, and the bell hops somehow recognized me as though I was returning home. they remembered her name, my name, and took care of my bags at the doorstep.

The few names I remember are Noe at the front desk [made everything simple], Alma [made sure that we knew of all our options and offered us many discounts], and Mairobi at the pool [made everything fun]. the woman who took care of our room attended to every detail, and the experience was the same every step of the way. I highly recommend Playa Granda to all. they cater to couples, mature travelers, and families; and they make sure that everyone has what they need, and they separate out children from adult areas so that everyone is free to enjoy without worry. I am looking forward to my next visit!

Room Tip: Our room was on the ground floor. There is a little more noise from the pool and traffic. I was happ...
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, November 26, 2012
Dear Guests from San Diego, California:
We thank you very much for your comment “If service is what you are looking for..”
We are glad that your experience with us was a very pleasant one and we hope that we can be of service to you again soon.
Again thank you for your kindness in taking the time to send us your comments that I will share with pleasure with all our staff.
Wishing you a world of happiness we all send you our best regards.
Sincerely yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Folsom, California
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed November 24, 2012

i would like to thank the playa grande activity staff for a wonderful two weeks.
They are friendly, outgoing, and very cool.

I want to especially thank Roberto, Rodrigo, Myrobi and Hector.
Keep it up guys, you rock.

Best,
Papa Doc and Diane

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandBernardG, General Manager at Playa Grande Resort, responded to this review, November 26, 2012
Dear Guests from Folsom, California:

Thank you for your nice comments and for choosing Playa Grande Resort & Grand Spa.

We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future.

In order to maintain the high standards of service and excellence for which we strive, it is very important for us to listen to every guest.
As with any business like ours, the greatest advertising we can have is the word of mouth from our satisfied customers.
Again thank you for your kindness in taking the time to send us your comments that I will share with pleasure with our Entertainment staff.

Hoping to see you again soon we send you our best regards from Sunny Cabo San Lucas.

Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Playa Grande Resort

Address: Playa Grande 1, Cabo San Lucas 23450, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Cabo San Lucas
#8 Business Hotel in Cabo San Lucas
#9 Family Hotel in Cabo San Lucas
#11 On the Beach Hotel in Cabo San Lucas
#11 Luxury Hotel in Cabo San Lucas
#13 Romantic Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Playa Grande Resort 4*
Number of rooms: 260
Official Description (provided by the hotel):
Located on Baja California's most exclusive and private Beach, along the Pacific Ocean side and a few steps from the Land's End and the famous natural arch, this charming, Mexican hacienda style all suite resort sits on eight acres of beach, only a few steps from the sparkling Pacific Ocean and a few minutes’ walking to downtown Cabo. This is a dramatic setting to relax and enjoy your dream vacation under the sun. If it’s shopping, fine dining and nightlife you’re looking for, downtown Cabo San Lucas is just a short stroll away. And if you’d really like to reward yourself, the world class Grand Spa will be waiting with a full range of luxuries that will nurture your body and soul. The Playa Grande Resort features all suites with private balconies, kitchens or kitchenettes, and distinctive touches such as marble floors, granite counter tops and hand crafted furniture and decor. ... more   less 
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Also Known As:
Playa Grande Hotel Cabo San Lucas
Playa Grande Cabo San Lucas
Playa Grande Resort Cabo San Lucas, Los Cabos

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