I selected this hotel because of many of the reviews and pics from the travelers here on this site. This was my fourth trip to Cabo and I always try different places. This was probably my second favorite (behind the Solmar) but much of that is because of personal preferences that others may or may not agree with.
I love to review the candid photos especially since the hotel shots are often “marketing” pics and don’t tell the whole story. In this case, however, the hotel shots are a realistic depicture of what the place looks like.
This resort is quite large. With large comes a lot of people, however, since it is so spread out you don’t notice it as much as you might otherwise, but for me personally, I like an even quieter place (hence my love of the Solmar even though the rooms are more dated and smaller).
I selected a master suite and my friends I traveled with had the standard rooms (or junior suites). The master suite is very large; it could easily accommodate a family with room to stretch out. A plus was mine had two full baths with large walk-in showers in each (not sure if that is standard issue). The deck extended the entire length of the suite which was great for entertaining. I was in building 29 which is a little more removed from some of the other buildings; however, for me it was nice. I did not have to experience the occasional noise of late night partiers or the carts running along the main drag at night (which some of my friends had more of). All buildings have great views so you can’t really go wrong, but some are slightly better than others (i.e. the ones closest to the beach so you can hear the wave’s crash would be the “best” in my opinion). The junior suites are more like a standard hotel room comparable to a Sheraton or Marriott in a resort location. Request a corner room if you can in either case. One of my friends had a studio timeshare room (likely because they had run out of junior suites which was what was requested) which was quite nice in building 8 and had a fully equipped galley style kitchen.
The restaurant choices in the hotel itself are decent and there is something for everyone. Yes, it’s a little bit expensive but really no more than most hotels in the U.S. and possibly a little less. There is a breakfast buffet in the restaurant on the beach that runs about $16 US and comes with a good variety of items. A la carte menus are also available and a standard eggs with meat and toast runs about $7. The surprise was the sushi which is really quite good, much better than I expected and very creative and innovative selections. You can also get just about anything else from pizza to gourmet dishes. Where they will get you, however, is in their “deli” markets. If you buy liquor or snack items in them, wallet beware. We went into town the first day and went to the City Club (like a Costco) which will sell you a day pass for $2. Several items are in large portions (like Costco) but there are deals to be had. The best deal was purchasing our libations there for 75% less than the cost of buying the same item at the hotel market. We then enjoyed evening cocktails on our decks. Water also was much less expensive, a 2 gallon jug for seventy five cents where the hotel will charge seven dollars for something half the size. The hotel will not allow you to transport any groceries on their free shuttle bus (I imagine as they want you to purchase it there) so we took the shuttle in and a cab back which ran around $12.
I thought the service was fine. I would not call it any better than other resorts I have been to in Cabo; however the staff was professional and courteous. Since the resort is so large, you don’t get that personalized, “Hello Mrs. Jones” you might in a smaller place or get to know the staff as well. I made a habit of tipping often (i.e. the golf-cart drivers, maid service, etc.) but I noticed a lot of people did not. I did not feel like I really got any better service for doing that but I still thinks the nice thing to do.
They do try to sell you a timeshare when you first arrive with the “free breakfast” deal but I said “no” and did not experience any pushiness. Others have written it’s worth it to take the 90 minute tour for the “freebies” but I opted out.
The beach is very private and peaceful. No swimming on this side of the Pacific as everyone knows. You can always go to the sister resorts or take a boat/snorkeling trip and your get your ocean swimming fix.
My last comment will be on the resort layout itself. Yes, there are lots of hills and steep ones at that; however, if you are in halfway decent shape you may actually enjoy this (as I did). I walked every morning (around 7am) from the beach up to the sky pool (yes, it is a pretty as everyone says) and got a nice mini-workout by doing that while enjoying a fantastic, peaceful view from the top. Even if you don’t like to climb hills, the cart transportation is readily available. Indeed they are gas powered but I don’t know how you would get around that since traditional golf carts would not have the power for the steep hills. The pool by the beach is the busiest but also the most fun if you want the high activity level. Choose another pool if you want it quieter. The gym is probably one of the best I’ve seen at any resort (but you will pay to use it). The spa is also nice but pricey (comparable to U.S. hotel spa prices). Internet access is available free (wireless only) in one common area near the lobby. They limit where you can sit to use it (i.e. no sitting at the tables outside the café) but that was not a huge issue. I did not have internet access in my room at all (I think some rooms may for a fee but would have to confirm that and I did hear a rumor they were planning to eventually extend it to all rooms). There also is a small internet café on property but expensive.
Lastly, make sure and review your bill carefully. Both me and one of my friends had some erroneous charges from the mini bar (which neither of us used). The hotel, however, was very accommodating on this and removed the charges immediately without question.
Happy traveling all!