Our trip was a roller coaster trip from the moment we stepped off of the plane. We have friends whose family own a time share at Pueblo Bonito on sunset beach and were invited for our birthday's to go for spirng break. On the day we arrived we were told that we would be attending a 90 min. "tour" and would recieve $200 off of our food bill. Not knowing that we could say no we said ok, and made our appt. for the next day.

While at breakfast on our second day a lady came to our table twice to get 20$ from us and then informed me that since I was not married to my boyfriend I would have to show my credit card when we got to the "tour". This is when my trepidation really started to kick in. When we got back to our room, the friends we went with informed us that the front desk had call 3 times to see if we were all going to the "tour". Really strated to feel harrassed by these people. The "tour" lasted for 31/2 hours!! they really did not want to here no for our answer. We told our tour guide several times that we really only came because we thought it was required. They kept changing sales people to offer us different plans. Finally when we were so tired of sitting in those very uncomfortably chairs, we told the last sales man from scottland that we really only came here because we were invited by friends, and did not have any intention of buying any timeshares. Funny how the tone of someones voice changes and becomes just a little insulting. We were told that it was ok..not everybody has the same taste..some people (like us) are the motel 6 type.

At this point I just wanted to go home. We had 3 more days here.
This place is NOT a five star resort..I have stayed at other 5 star resorts and believe me they are worth every penny. This stay was free for us and I feel like I should be paid for having to endure that trip.

When we finally checke out that was a nightmare as well. We paid 60 dollars for a private taxi and then were put in the wrong line by the employees. The employees were very rude. My friend was insuled at the spa and their bill was overcharged by $20. By this point we didn't care we just wanted to leave.

The only good things I have to say about this place is that it is very beautiful. The town of Cabo San Lucas is a lovely town and if we go back we wil definitely be going to another hotel. Also the wale watching tour was great. We saw several families of wales and had a great morning doing that.

I am a long-time trip advisor reader/contributor and read every review on this property prior to visiting. I will summarize my experience versus some other reviews. We had a great stay overall and will give you problems and pluses/minuses.
I traveled with my mother and sister for a "long weekend" (Thurs-Mon) stay. We had a Jr Exec. Suite, # 1941, building 19, 4th floor, room 1. First, arrival at the airport...yes, bypass the "indoor" travel reps. ie. time share reps in disguise and go outside to find your transportation.

Problem # 1: My sister arranged transport via internet with the hotel for CAPE Travel (who the resort used) and never received a confirmation number via email (over several days). She called the hotel several times and was told, "no problem", you'll get your confirmation #. Well, you can see it coming, no confirmation # and when we walked outside Cape Travel told us we were not on the list and therefore, no ride. We got a taxi shuttle for 56$ for 3 one-way. It took about an hour to get to our hotel but we got to see other places where we definately didn't want to stay. DIdn't use them but will do Grey Line next time.

Plus #1: The resort is beyond downtown (on the Pacific) and is "away from it all". It is simply gorgeous! The check-in was no problem, although our desk guy cheated us out a drink voucher which the "welcome" desk told us to go back to get.
Plus #2: If you do not have A MAN with you, you will not be approached for the time share pitch. We almost had to ask about it and then decided not to do it...lost out on the free stuff but kept our 90 minutes.

Bottom line on "carts": If you are not fit, (I am 41 and walk a few miles everyday and did fine but got winded on hills, bluffs) you will want to take them. They are gas powered vehicles and can be scary if you are walking with them on the roads. There are "hidden" pedestrian stairways/walkways that are great! Thanks to the other Trip Advisor reports for mentioning them.
Problem # 2/Plus # 3: Carts are necessary if you are not fit but are timely and plentiful and would probably be loud if you are on lower levels. Plus, HIDDEN PATHS are great and give you a chance to check out the other buildings. There is one that goes from the building below ours (19, the top bldg) around the eastern side and around the upper pool down to the lower bldgs. You still have a little "road time" but not much.

Plus # 4: The suite. It was beautifully decorated. The setup of a bedroom w/ sitting area and bath, large living room, kitchen (full), and 2nd bath was just right for us. The bed was comfortable.

Minus # 1: The "sofa couch" is a slide out couch bottom (like a futon) that is "very firm".
Minus # 2: The rest of the furniture is also rather uncomfortable. I discounted this in other reviews but they mention it for a reason. And yes, they use Neutrogena. The louvered paneled doors do not afford much privacy anywhere in the suite.
Problem: Beware the plant "watering" at dusk. It smells of raw sewage (and probably is) and one woman on a cart got "sprayed " by it as it cascaded down the bank and the cart drove by (sit away from the plant side on carts at dusk).
Plus # 4: Our balcony was an "end" balcony that afforded a great view of the sunsets and whales (take binoculars). The top building had a great view and was closer to the Sky Pool.
Minus #3: There is very little privacy on the balconies. Pray that your neighbor isn't loud, is usually out and desn't smoke cigars and cigarettes like our did. We looked right down on the hot tub below us (I mean right down-could've handed them a towel).

Plus # 5: The deli was fine and not that expensive for Mx. Has cereal, yogurt, frozen foods, deli things, desserts, beer , wine and liquor.

Minus # 4: If you want the pool cabanas, yes, go early. But, chairs are numerous and even with umbrellas which I prefer. The main pool is great and always fairly crowded but w/ good service from "Aqua Bar". We also saw a whale about 30 ft off shore one day from our pool chair. Never figured out the happy hour deal at the pools. The water is almost hot, even in early March.

PLUS: The beach is lovely. No you can't get in water unless you have a death wish. It is very deserted and like having your own stretch of beach (and no vendors). You cannot walk to Pacifico )which is just to the west) because you cannot pass in front of the resort owner's private estate. Yes, there are "guards" to make sure and ensure your "safety" from crossing the rocks there.

PROBLEM: The maid service does charge you for servicio (mini bar items) even though you don't use them. Go to front desk (no matter what anyone tells you) and fill out a form disputing the amount. DO NOT CHECK OUT WITHOUT SCRUTINIZING BILL AND SAVE EVERY RECEIPT. Also, use the room charge everywhere and know that the gratuity is already added in. Yes, I thought the previous notes were from cheap, paranoid Americans...I guess, not so much. Also, anytime someone says "no problem", know that it's Mexico and they are just trying to get you to leave them alone (and yes, I speak a little Spanish and we still would get this very nice brush off).

PROBLEM: Allow a lot of tme for your shuttle (reserve days in advance through concierge) trip to airport or don't be cheap and hire a car.

Must see at resort: Balcony at night, with bar service on back of lobby. The cigar bar is just beautiful but we don't smoke and it looked closed but you must at least peak in.
Know that the interesting classes cooking, yoga, pilates are very expensive.

RESTAURANTS: DON'T MISS La Nao Sunday Champagne Brunch (but don't expect much seafood). It was wonderful and I lived in Vegas for 4 yrs ( I know my buffets)! Room service was great one night and mediocre the next time. Shrimp was disappointing, the pizza surprisingly good, especially w/ refried beans as topping.
La Gollorindrina: lovely setting, go hungry. Note: If you are not with a male or very large group DO NOT take the shuttle to Rose' and walk to this restaurant or anywhere at night from the Rose'. We were very harrassed by the locals. Taxis 10-12 $ US without tip, any # of people to downtown.
Alexander's (on the marina): Excellent, we were sad we didn't try the Tequilla Shrimp
Amarone's (back of mall on marina waterfront): The best meal! The best ambiance, sit outside by fountains. True Italian w/ fresh seafood, large portions. Inside is very upscale/stylish. Local favorite.

WHALE WATCHING: We did Pez Gato, a large catamarran with tent for shade and not bad for a boat "head". Nice sail out and respectable distance from whales (unlike the Panga boats). Very cheesy, LOUD music after the whales and Tostitos (literally, I saw the bag) and guacomole after. They cruise by the P.B. Sunset and close to Land's End. Two crewmen were rude, two were nice. Overall, we saw lots of whales, fairly close...that's why you go.
Overall, beautiful! would stay there again without hesitation! Most of the staff were friendly and wonderful. Cart drivers were great. Good luck!

Just returned from a 3 night stay at the Pueblo Bonito Sunset Beach. What a gorgeous resort. Set into the hillside it is terraced down to the beach with golf carts to get around in. Absolutely breath-taking views and many meandering flower lined paths to walk through. They even have flamingos on the grounds and many birds. 4 gorgeous pools. The sky pool about 15 stories up the mountain has an infinity pool with tremendous views. We even saw whales from up there. We had a beachfront Jr Ste. The patio led out to a grassy area and the sand started about 10 yards from the patio. Rooms with solid wood doors beautiful artwork tile floors and a full kitchen. Pillow menu available and 24 hr room service. Service was wonderful although the food is a bit pricey reminds me of Maui. Free shuttle to their property in Cabo by the marina brings close to downtown for free. Airport ride is about 45 minutes and the shuttle costs 17 per person one way. The surf is not swimmable but the size of the waves are breathtaking.
We also did a 2 1/2 hour ATV tour with MotoSol at Migrino beach about 45 minutes north of Cabo. It was quite an adventure that involved mountains desert and Beach. Parts were extremely bumpy definitely not for someone with back problems.

This is the most beautiful resort I have stayed at. The food and drinks were good. They do not offer an all-inclusive plan though so the food and drinks add up. We charged about 435.00 to our room. That includes a 2 lobster tail dinner.

Time share people did not bother us at all. We got asked once refused and were left alone. We were never bother in our room or by phone.

The serving staff at restaurants, golf carts, and housekeeping were uniformly gracious and friendly. I was only approached one time for a time share. The room was nice and the view was nice. Golf carts were very present and never had to wait long.

HOWEVER:
Airport transportation did not have my name; had to wade through many drivers to finally track down appropriate company. Email voucher had not been sent, and driver wanted one.

Taxi rides to town are $20 round trip. Shuttles to the Rose have to be reserved in advance. To get downtown from there, walk 15 minutes through deserted construction areas, unmarked streets, small back streets, cobbles, crumbling sidewalks, etc.

Drinks & meals were American prices; spa fees were 50% more than California prices.

More importantly, I'd trusted the front desk with a credit card, to which I was to be able to charge meals and other charges (internet) during my stay. I'd asked before I did so, how they would separate charges for more than one person staying in a room. They said I'd sign for any charges and provide my name in addition to my room number; clearly, I would have to authorize charges. Surprise - at check-out, the bill contained several charges that were made to the room without my consent, including room service and local calls. The room was a timeshare in another person's name; any reasonable expectation would have been that such charges go to the room holder. When I shared this with the front desk, asking how such charges could have been attributed to my account, the clerk suggested that my friends sharing the room were giving my name when they made charges! I let him know that I was offended at the suggestion. It got worse from there. They did say (after considerable hassle and time) that they removed the charges from my account. The clerk was unbelievably surly and confrontational by the time it was over. I was shocked at his belligerence, at what was otherwise a very graciously-staffed resort. I stopped by the concierge's desk on my way out, in tears, to ask for contact info for the general manager.

I have emailed the resort to share the experience, but have recieved no other response than that they would use it for training purposes. For such a small amount of money, they made it very challenging to correct, AND there was no consideration of the inconvenience and worry that it caused. Wait, there's more - I just got my credit card bill, and guess what? Right, they went in after I left and made an additional unauthorized charge. After discussing it with my credit card company, I'll be changing my card number so I don't have to worry about future unauthorized charges by unscrupulous staff or management. And no, I have not heard back from management after I sent an email to their attention with the issue. Should they move to resolve it, I will update this post.

After reading other reviews, it appears that there's a quality control issue at the front desk. Despite the beauty of the resort, I could not recommend it, and would not return.