We arrived on Monday afternoon witha reservation in hand for 2 junior suites. Upon entering the front door we besiged not by one but 3 young ladies trying to sign us up for a timeshare tour. Our party of 4 repeated told them no, not interested, but they would not relent. We stood inline for 45 minutes, finally we were assigned our room. It was then I pointed out that we had 2 suites. Again another 20 minute wait while they straightened out the paper work and but both rooms on one credit card, or so I thought. We then proceeded down stairs to retrieve our luggae and take a golf cart to our rooms. Another hour wait in 100 degree heat and finally we were on our way. Not a gentle ride by a wide winding ride of hairpin turns, tailgating, close call to pedestrians as we went up and down hills to our rooms. Upon entering our rooms, they were stiffling hot, one suite had a lock that would not work, so maintenance was called. We decided to all go to dinner to the Mexican buffet, the troublw was in tokk 3 phones calls to find were it was, the problem with service staff that speaks limited english. We were told to call an hour in advance for a shuttle! We decided to walk 2 hills later, 4 dozen steps we arrived, winded & sweaty. We proceed to have an excellent dinner with drinks but when I went to have the meal billed to my room I was informed there was no credit card on file! I went out to get a shuttle, after a 15 minute wait I walked back up the hill to the front desk. Having a second time giventhe front desk person my credit card information. I walked back down the hill stopping along the way to check to see if the lock on our room was fixed. Surprise now there was no lock at all on the door! I called the front desk and was informed they were trying to reach Maintenance. I walked back down the hills to pay for dinner. Again another sales perspn asked us to go to the timeshare meeting! It was at this time we discovered that the beautiful beach was unsafe for swimming! Contrary to what the booking company had assured our travel agent. After returning to our room, still with no lock! II called the front desk and requested 2 new rooms, then I called our travel agent to complain and request a transfer to another hotel. An hour later we were moved to new rooms , now with a very limited view of the ocean. Also I ahve to note that the rooms look no way as they do on Pueblo Bonito's website and were closer to a double room then a suite. In fact we've stayed at Holiday Inn rooms that were bigger! The next morning we caught the shuttle to the Rose' again we were told that the shuttle runs continuously, in truth it runs 10:00 am. to 10:30 am and taken 40 minutes to get there. The Rose' was a much better hotel both in appearance and hospitality. upon returning to the SUnset in the late afternoon. We took a cab for $6.00! We discovered that our travel agant had arrainged for a transfer to the Rose'! That's when the real fun started a travel agent said everything was arranged, 2 rooms had been reserved and that we should pack as the staff was coming down to pick us up. We waited and waited I finally called the front desk who knew nothing about it , the reservation manager went home at 4:00 and we would have to wait to Wednesday! I called the agent and she said everything was approved and ready to go, she could not understand the hold up. I explained this to the front desk staff and they just kept saying sorry nothing they could do . Finally I demanded to see the General Manager, after losing my temper and demanding that we be transfered as promised. We were finally allowed to leave but theen informed that they could not provide transportation! FINE we called a cab! The Rose was happy to take us in, the staff was much mosre frendly and courteous. The Pueblo Bonito Sunset "Stay away! The Rose' much better!