We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nothing much to complain about” 4 of 5 stars
Review of Pueblo Bonito Sunset Beach

Save Saved
You added Pueblo Bonito Sunset Beach to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Pueblo Bonito Sunset Beach
4.5 of 5 Hotel   |   Predio Paraiso Escondido, Cabo San Lucas 23410, Mexico   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Price
45-50% Off All-Inclusive
Ranked #21 of 66 hotels in Cabo San Lucas
Lewisville, North Carolina
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
53 helpful votes 53 helpful votes
“Nothing much to complain about”
4 of 5 stars Reviewed March 21, 2013

Location and the annoyingly constant timeshare sales push are the only negatives that we found about this place. The property is beautiful and well manicured. My wife and I stayed in a junior suite and had no complaints about the room. From our balcony, we could see a great deal of the property as well as the ocean. Housekeeping were plenty attentive.
Part of the beauty of the property is that it is comprised of several buildings planted amongst wandering paths and plenty of landscaping along a fairly steep hillside. For those who can't handle the incline or walking distance around the property, chauffeured golf carts are a phone call away.
The restaurants on the property are hit or miss. We preferred to go into town to eat. La Frida is very good, but I wouldn't make a special trip into the resort to go to the others. The coffee shop is also quite mediocre, but they do have coffee.
The location is the biggest drawback. Though close to the marina and downtown Cabo, it is about 2 miles of twisting, mountain roads, making a walk to town only for the most determined. This is unfortunate since there is a lot of stuff to see and several restaurants to try on that side of town. There is a shuttle to Pueblo Bonito Blanco, which is closer to town on the Sea of Cortez, but to get there, you ride right through the marina area, passing by a lot of those places. By the time you get there, you are a 2 mile hike to the west side of town.
Don't get me wrong, though, the shuttle is a nice touch. Without it or a rental car, I wouldn't go back to Pueblo Bonito Sunset Beach.
One bonus about this place and its location is that it attracts a less rowdy crowd. The party crowd seems to head toward Blanco or Rosa, which is just fine with me. That isn't to say that there weren't any bikini clad sunbathers, but the overly medicated dance club atmosphere was elsewhere.
Finally, this place is a timeshare resort, and with that comes the annoying sales presentation. The presentation itself was actually one of the more pleasant we have been to. Unfortunately, you will be presented with the opportunity to go on this "tour" at least 5 times while you are there. Irritating, but more like a mild sunburn rather than a salt and lemon juice in an open wound.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,834 people have reviewed this hotel

Traveler rating
    1,599
    686
    267
    163
    119
See reviews for
844
1111
27
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (831)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Grapevine, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed March 21, 2013

My daughter selected Cabo and the the hotel.....while the all inclusive plan seemed expensive the food was good.....drinks were limited to mid quality alcohol. The room we were assigned was average and toweles were short the entire 4 days of our stay. The staff was very friendly and pool areas clean. One great benefit is that the hotel offers a free shuttle from "sunset beach" to their sister facility the "Rosa" that is located in the downtown beach area. Probably would try a different hotel next time.

Room Tip: The main pool area is near the beach.........
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, WI
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 20, 2013

I've been reading reviews discussing the declining performance at this beautiful resort. Having stayed at PBSB three times since 2006, I can say that with our recent visit in February 2013, I am in agreement with some of the concerns that have been expressed.
Most critical is the hassle of checking in at this resort. We typically make our reservation within 2 days of one year before our stay. We give our unit preferences at this time and hope we can be accommodated. This year, having given 4 units we'd like to stay in a year in advance, we had our fingers crossed that one would work out. Well, of course, when we checked in we were told that none were available, but one would become open in one day if we were willing to move twice. While this isn't what we had hoped for, we decided to make the best of things.
The Presidential Suite we were assigned for the first night showed some wear and tear that the management should be taking care of. For example, the two lamps in the living room of unit 3211 had holes and tears in each of the lamp shades, the furniture was stained and needed cleaning, and the kitchen was sparsely furnished with glasses, plates, etc.
Thankfully, we were reassigned to one our preferred units the next day, but not without a lot of hassle and stress. Initially, Adrianna at the front desk said the unit we would be moving to would take place around 12:30 pm. After 1:00 pm came and went, I walked over to the front desk and talked with Oscar and Ivan. They both said the room was just being finished with cleaning and we'd be able to move in as soon as a supervisor had reviewed the cleaning. They also said we should just go to the pool and enjoy our afternoon and our luggage would be moved for us and we could just show up at our new unit after enjoying our afternoon. Not fully trusting the front desk personnel, I said I would wait at the front desk area until the room was ready so I could collect the 6 key cards for our group. Ivan said this wouldn't be necessary and told me to return to our temporary unit and that our keys and a cart driver would be brought to us within 15 minutes for the move. This was approximately 1:30 pm.
After returning to our temporary unit, I waited approximately 30 minutes and nothing happened. I tried calling the front desk to see where things stood and they put me on hold for another 15 minutes. After no one came back on the line, I tried calling the front desk multiple times, each time without reaching a human and being put on their endless pre-recorded taped message saying that someone would be with me shortly. It was now 2:30 pm.
My wife was very upset at this point and was very concerned that the front desk folks would not deliver on the promise for one of our requested units and she went up to the front desk. She refused to leave until she was given the card keys to the new unit and we were finally moved around 3:30 pm.
Making this even more strange, a cart driver along with another family and their luggage arrived at our new unit at 5:00 pm to move in! Thank goodness we didn't go hang out at the pool like Ivan had recommended or they would have screwed us out of this unit. I guess "squatter's rights" is 99% of the law at this resort. They had assigned the unit that we had just moved into to another family! Incredible! Now, our card keys wouldn't work, because they double-booked our new unit, so I had to head back to front desk again to get new keys.
So at the end of the second day at PBSB, we could finally relax and begin our vacation. There has to be a better way to get units assigned that are requested/promised without having to go through this much stress. Are you listening management?
On the positive side, the resort's grounds are still kept in great condition and are very beautiful. The staff, other than the front desk people we encountered (Oscar and Ivan) are wonderful and do a great job ensuring that guests have a great time. Our housekeeping maid, Marcella, was extremely pleasant and kept our unit sparkling clean throughout our stay. Requests for ice, pillows, and room service all were handled very effectively. We couldn't have been more pleased. Poolside service was usually efficient and tips go a long way to keep it that way.
Going on vacation should be a relaxing experience. The resort's check-in process shouldn't make you wish you had stayed at home. Lies and lack of trust with some front desk personnel should be addressed by management. If this trend continues, people WILL decide to go elsewhere.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Sunset Beach, responded to this review, March 21, 2013
Dear Madtown Resident,

We would like to thank you for taking to the time to express your comments and concerns about our resort, we apologize for any inconvenience that we may have caused you, but we are glad that you ended up having a great time during your stay at Sunset Beach, we can assure you that we will take action based on the feedback that you and other guests have given us.

Looking forward to welcome you for the 4th time again soon.

Sincerely,

Jose Ernesto Coppel, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Grove, Illinois, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 20, 2013

Consider signing up for pilates/yoga class on the beach during your stay at Sunset Beach. Imagine doing morning pilates next to a roaring ocean with seals, sea turtles, sting rays and whales nearby. It was the best part of my trip and I am a picky pilates girl. There is one fantastic instructor at Sunset (Alex) who is very experienced in cross training, spin, pilates and yoga. Ask for him and have him set up the class on the beach (usually it's in the gym and who wants to be inside?!?). I met 4 great girls at Sunset and we loved it. Classes were only $25 for an hour. Highly recommend.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nine Mile Falls, Washington, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2013

We have owned a time share at PB Sunset Beach for the last 5 years and Love our vacations every year . What stands out the most is the friendly staff . We had a reunion at the Main pool this year with the staff who remembered us . It was so much fun and we appreciated them as much as they appreciated us like family !. Daniel , Roberto, Pablo, Angel, Rudolfe. Ramon they all took care of us and if they saw us and it wasnt there station at the pool they let our waiter know if we needed something they worked as a team and are Outstanding ! Daniel even carried an umbrella & stand from another area for me because I can't be in direct sun all day and I didn't have to ask . We never go anywhere else because we love our resort !
Its would be helpful if there were more carts & cart drivers these Men worked very hard and always very friendly

Room Tip: This is Sunset Beach and every room has a beautiful view
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Sunset Beach, responded to this review, March 21, 2013
Dear Donna O,

We appreciate your kind remarks and the time you took to review us, we also would like to thank you for your preference on choosing Sunset Beach for 5 years in a row! Guests like you are what make us feel satisfied for the quality of the service we strive to provide each day.

Sincerely,

Jose Ernesto Coppel, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, TX
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 19, 2013 via mobile

We went here for a week and thoroughly enjoyed it. Views are spectacular no matter what room you have. We were in building 24 and had a gorgeous sunset every night . Service is excellent - attentive, courteous, friendly . Facilities are beautiful. Multiple restaurants, 5 pools, room service and everything well maintained. Poolside restrooms were kept so clean!! Our unit was like a one bedroom condo with 2 full baths and if you love a deep soaking tub you will be very happy here and luckily they aren't jetted so no worries about cleanliness. I was totally impressed with this facility. No you cannot go in the ocean from this beach and once you see and hear the magnitude of the waves you know why . You can still layout on the beach though and it is a nice big area. Oh! And I cannot fail to mention all of the whales we saw!! Lastly , the spa rocks! Although it is smaller it does not lack in amenities or services. Dulco gave the most wonderful Swedish massage that I went to her twice!

The only thing I could suggest to Pueblo Bonita is to beef up the Internet. It was sluggish at best and at these prices, I think they can afford to give the wifi for free. Besides that, great place.

Highly recommend this place and I'm super picky!!! You can tell from my other reviews... Great job Pueblo Bonita! We will be coming back !

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Sunset Beach, responded to this review, March 21, 2013
Dear Susiebird,

We feel pleased after reading such a nice and friendly review, we are glad that you had the time to enjoy all of our facilities and that you had a wonderful stay with us.

Looking forward to welcome you anytime soon!

Sincerely,

Jose Ernesto Coppel, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakeville, MN
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 19, 2013

We traveled to PB Sunet Feb 22-Mar 1& traded in thru RCI for a 1 BR Presidential Suite in Bldg 33. Taxi's run about $50-$60p/p, shuttles $22-$28/pp from the resort, van up to 5 is $110 one way prices. Check-in was a breeze, no one in line, however the room was not available unitl 4pm, so we went to the adult pool.
Grounds are in beautiful bloom and well-maintained throughout the acres this resort covers. You have two options to get around while on the resort, 1) by foot up, down steps on cart paths, 2) call for a modified golf cart (fits 6 max). We did both, but cart arrival times vary from 1 min to 12 mins depending on the time of day. Yes very hilly resort to stroll around the grounds.
Room was 1 Br with 2 baths, nicely appointed, clean, well maintained except the frig was old-old but worked fine. Nicely stocked kitchen with coffee pot (no coffee). Balcony was very large with 3 chairs 1 lounge chair & 2 small beverage tables. Maid service was once a day with complete cleaning of the room, patio, trash & towels. We had a few glasses & they washed them too, we tip the maids well they deserve it.
Pools- there are 6 of them, Adult, Kids, Main, Sky & 2 regular pools. They are scattered throughout the resort which is nice, however you may have to walk a bit if not near one, this is a large reosrt. Sky pool is a must at least for sunset, setting high on the mountain with a beautiful view of the Pacific Ocean. Pools are clean, fairly well maintained (few tiles off on one pool), chairs are a premium, if you don't get there early you won't get a chair, this does vary by pool, main pool where activities are is very crowded early in the day. The Sky & Kids pools are fairly busy during say 11am-3pm. Activities are water volleyball, water areobics, bingo, beach vollyball, wine tasting, & cooking classes.
Beach is long, deep and very clean along the Pacific. This is a no swimming beach & they actually post guards during the day in white clothes making sure you don't get near the water. The issue is undertow, large waves at times, & riptides. Best swimming is at PB Rose the sister resort at Medano Beach in San Lucas, take the free shuttle bus.
Dining- didn't eat any dinners at the resort (all in San Lucas), ate all lunches at the pool snack bars which were pretty good & moderately priced for a resort of this calibur. Ate most breakfasts in our room. San Lucas restaurant recommendations are: Sunset da Mona Lisa, Los Barriles, Los Deseos, Mis Suenos, The Office, & Mariscosa Mocambo. Note we used the Los Cabo Guide "Prepaid Vouchers" at all of the above restaurants with no problem, paying $65 USD for $100 USD of vouchers to use at many restaurants in the area. Best part is if you don't use them they are refundable within 120 days of purchase, can't beat 35% off.
Transportation to town: They have a Mercedes Motor Coach (44 pass) shuttle from PB Sunset (at Coffee shop near Sky Pool) on the hour 10-10pm daily dropping only at PB Rose on the edge of San Lucas (about 5 blocks from Marina Area). This is free, but you need to make reservations at either the Lobby Bellhop or Coffee shop near sky pool, they wouldn't let us call in, you will get a voucher to ride time, day, room #, & can only do 24hrs in advance, still a good deal, otherwise a taxi will cost $12-$14 one way. Don't foreget to book the return trip back to PB Sunset on the 1/2 hrs. They do offer free shuttles to Pacifica next door 9-9pm daily (these are vans leaving the coffee shop also).
Currency is the peso about 12.6 when we were there, exchange at the resort was about 11.6-12.0. They take USD all over San Lucas.
Bell Hops were extremely helpful, friendly, courteous & always smiling. Of course they like the tips so they know the game!
Timeshare Presentation was offered at check-in (Welcome Breakfast is another name for this) & they start out at $200, I went to $400, ended at $330 in resort credits. Took about 2 hrs (US time) with a nice US citizen doing the presentation & tour. Not a hard sell & very resepectful...but it all matters on who you get! We did not buy.
Securtiy was very good throughout the resort, not really noticable, but this resort is also very secluded from town & has many gates getting into the resort. We felt safe walking day & night.
Sunsets are the best at a) the beach b) sky pool c) a cruise (we did the Sunset Cruise "Rissilena" via on-line very happy with the food, captain, mates, whales many of them & nice sunset).
Internet is available in the room for a fee ( I think $12/day) & free at the La Nao Restaurant near the main pool or at the Coffee Shop near the sky pool. Bandwidth is very slow so be patient.
Food for the room is avialable at Walmart, Costco or Sam's Club on Route 1 (main drag into San Lucas), pretty Americanized for the most part, very clean & helpful.$15 taxi ride one-way.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Pueblo Bonito Sunset Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pueblo Bonito Sunset Beach

Address: Predio Paraiso Escondido, Cabo San Lucas 23410, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Cabo San Lucas
#16 Romantic Hotel in Cabo San Lucas
#17 On the Beach Hotel in Cabo San Lucas
#18 Family Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Pueblo Bonito Sunset Beach 4.5*
Official Description (provided by the hotel):
Situated on the western side of the tip of Baja, overlooking the Pacific. The resort's 50-acre site and expansive private beach provides guests with a uniquely tranquil and secluded setting. As you pass through its gates and gaze upon the endless stretch of pristine coastline, you will know that something special lies ahead. Bathed in light from sunrise to sunset, this refuge of luxury is the ultimate destination for romance and seclusion. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Orbitz, BookIt.com, Tingo, Travelocity, Despegar.com, BookingOdigeoWL, Priceline, Venere and Agoda so you can book your Pueblo Bonito Sunset Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pueblo Bonito Sunset Beach Hotel Cabo San Lucas
Pueblo Sunset Beach
Pueblo Bonito Sunset Beach Resort
Pueblo Bonito Cabo
Pueblo Bonito Sunset Beach Cabo San Lucas, Los Cabos

Owners: What's your side of the story?

If you own or manage Pueblo Bonito Sunset Beach, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.