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“Mostly very positive, but...” 4 of 5 stars
Review of Pueblo Bonito Sunset Beach

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Pueblo Bonito Sunset Beach
4.5 of 5 Hotel   |   Predio Paraiso Escondido, Cabo San Lucas 23410, Mexico   |  
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Hotel website
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Hotel amenities
Special Price
45-50% Off All-Inclusive
Ranked #20 of 66 hotels in Cabo San Lucas
Richmond, California
Contributor
19 reviews 19 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Mostly very positive, but...”
4 of 5 stars Reviewed February 7, 2013

...I'll get to the problems later. First, the room was really nice and good sized, with a great view of the ocean. We were pretty charmed by the mode of transportation around the property on modified golf carts. When we called for one, the driver generally arrived in a couple of minutes. We ate at the Bistro and the pool several times, and the food was good and reasonable. We spent a good amount of time at the lower pool, and other than during the water aerobics class, it was a pretty relaxing spot.

The downsides: kenpricebs is correct about the lack of pricing in the two convenience stores and the high prices. A box of cereal was $10.00, yes $10.00. And wifi was very expensive in the room, I believe something like $13.95 per day. We just took our I-pads down to the Manila Bar where wifi was free. No one hassled us about just sitting the the bar and using the I-pads.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Sunset Beach, responded to this review, February 8, 2013
Dear Dave,

Thank you for taking the time to express your satisfaction and also your concerns about PB Sunset Beach, it is great to hear you enjoyed your room with its beautiful ocean view, and that you had a relaxing time by the pool. However we would like to apologize for any inconveniences that we may have caused you, we will send your feedback to our management department so we can consider those matters in the future. Our customers interests and comfort are what most matters to us.

Thank you again, and hope to see you again anytime soon.

Best,

Jose Ernesto Coppel, Hotel GM
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (749)
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English first
Seattle, Washington, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 6, 2013

We'd visited the PB in Mazatlan and heard this was even better ... it was true! Fantastic views of the ocean from both our room and other beautiful vantage points on the massive complex, overwhelmingly expansive buffets, fun games at the pool ... what more can you ask for? Our rooms were spacious and comfortable. On the downside, the transportation to downtown is somewhat cumbersome and the complex needs more than one coffeeshop. I can't wait to go back! Hint: the all-inclusive also works at the other resorts ... check them out!

Room Tip: The hotel seems to be good about putting families with kids together in certain parts of the resort...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Sunset Beach, responded to this review, February 8, 2013
Dear Denise G,

We would like to thank you for choosing PB Sunset Beach and PB Mazatlan, it is great for us to hear that you had a pleasant experience during your stay at our resort. Thanks again for your comments and for your feedback as well.

Looking forward to meet with you again at any of our Pueblo Bonito Resorts.

Sincerely,

Jose Ernesto Coppel, Hotel GM
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Canada
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 6, 2013

We just arrived back to winter in Alberta, from a week at the resort. We were blessed with a great room (2184), just steps from the sky pool, overlooking the resort and the ocean. We could see whales from our room, daily. We had good dining experiences at La Nao, and at the pool, but really didn't enjoy the Bistro or guest services. We had some drinks at the resort as well, and found them to be hit or miss. Over all, we had a nice experience the week we were there.

Room Tip: Room 2184 is close enough to the sky pool that it wasn't to much of a trek to run back for a ref...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Sunset Beach, responded to this review, February 8, 2013
Dear CPawloski,

We are happy to hear you enjoyed your vacations at PB Sunset Beach, thank you for your comments and feedback and we hope to have you back so you can get the best experience from our Bistro and all of our restaurants.

Best,

Jose Ernesto Coppel, Hotel GM
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Jefferson City, Missouri, USA
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 6, 2013

We did an exchange with RCI and this was, by far, the nicest place we have ever stayed. We stayed in a 1 bedroom unit in building 10. At check in, we were concerned about being on the ground floor. We wouldn't have traded it for anything. The finishings were top notch -- granite, beautiful tile, heavy wood doors, nice linen, nicely decorated.....and the view. The view was fantastic! We were close to the beach and spent every morning watching the sunrise and the whales from our huge terrace. At night, we went to sleep to the sound of the surf hitting the beach. The staff was outstanding--anything we wanted, they provided. The grounds are beautifully manicured. We rented a car and were delighted with the free parking. We could even drive to the Rose, in town, and enjoyed free parking at that location also. It really isn't that far from town and we loved the privacy and lack of noise. One night we left the dome light on in our car. The parking attendant tracked us down and saved us a big hassle in the morning. How's that for service?!! The cart system works very well and we were very thankful for their prompt attention. So many resorts are all inclusive. We were thrilled it was not mandatory, but offered for those who wanted to use that option. We don't spend our days at the resort, so it never makes sense for us. We can not stress enough how THRILLED we were with this resort. We can't wait to return!

Room Tip: All the rooms have an ocean view. We really enjoyed the peace and quiet being away from the pools a...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cottonwood, California
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 5, 2013

Just back from a 2 week stay, elevator problems, shortage of wash cloths and kitchen towel's, door key and safe issues, in years past the store's on site have have had everything labeled, prices were high but ok for being so far out, this year NO labels (indicator) if we thought price's were high last year, this year they were more than doubled if not higher, All (even owner's must pay for Wi-Fi and it is not very good and expensive though they do have free Wi-Fi at the upper Coffee Shop and lower Manila Bar area, had all our meals in town and brought back grocery's for our lunches and snacks (saw a lot of people coming in from Wal-Mart and Costco or local town markets) lost opportunity here, and heard a lot of talk around the pool area about these same issue's. Good news is that the gulf course they have been talking about for the last 10 years is finally starting to go in.

Room Tip: Below lobby check in area and ask for upper floor, less noise and better view, be prepared to grocer...
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Issaquah, Washington
Top Contributor
104 reviews 104 reviews
24 hotel reviews
Reviews in 36 cities Reviews in 36 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 5, 2013 via mobile

Spent 7 days here. A quick list of tips.
1: When you check in they offer to upgrade you for $50 a night to 1 bedroom with hot tub. Say no and then after a couple of minutes ask if they will do a reduced rate on the side.I paid $25 a night cash. Well worth it. The balcony and hot tub are awesome.
2: Walk past the concierge after check in. This is where they will try to get you in the timeshare pitch. Also don't bother answering the phone the 1st few days. It's the timeshare/concierge calling.
3: Rooms are nice. Furniture is uncomfortable. Spend time outside. Great views and lots of whales. Lots of mosquitoes. Surprisingly they didn't bite. Still annoying.
4: Pools are wonderful and there are plenty to choose from. If you are going to drink a lot and not do AI tip the bartender $10-$20 upfront and tell himto take care of you. It pays.
5: Carts are easy. Not many waits. Busy times at busy spots (main pool afternoon) will take 10 minutes. Probably worse during heavy times of the year. But most spots take a couple of minutes.
6: Food is average. Don't think I could have eaten here on the AI.
7: You don't need to tip every person. If they help with bags, groceries or something more than a cart ride tip a couple bucks or more.
People have said that the resort has gone downhill but it shows no signs to me. Just as nice as any resort or hotel I've stayed at. People may be upset that they spent $10k-$25k on a timeshare here 7+ years ago. They are selling for less than $5k now.
Negotiate everything in Mexico.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Sunset Beach, responded to this review, February 6, 2013
Dear Reviewer,

We would like to thank you for your comments and feedback, we're also glad that you could get back to us and made detailed suggestions for the AI plan, we will continue working hard and looking for the best options and alternatives in order to satisfy our guests needs.

Sincerely,

Jose Ernesto Coppel, Hotel GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, GA
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 4, 2013

Everything at this resort is first class. The food was good and the service was great. Mr Adrian at the La Nao and Juan the waiter provided outstanding customer service and treated us like royalty. The only problem we had was with Gloria, a hostess who couldn’t find our dinner reservation and was rude. If you make a reservation for anything get a receipt. Melton at the concierge desk can get testy too.
Every unit faces the ocean with a big balcony. The landscaping is breath taking. It didn’t take long to get a golf cart at any time of the day. The pools are wonderful and the beach is deserted with no vendors. Make sure you go to the sky pool and take in the view.
The location is good too. Only a $10 cab ride to downtown.
I can’t wait to go back in April!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Pueblo Bonito Sunset Beach

Also Known As:
Pueblo Bonito Sunset Beach Hotel Cabo San Lucas
Pueblo Bonito Sunset Beach Hotel
Pueblo Sunset Beach
Pueblo Bonito Sunset Beach Resort
Pueblo Bonito Cabo
Pueblo Bonito Sunset
Pueblo Bonito Sunset Beach Cabo San Lucas, Los Cabos
Address: Predio Paraiso Escondido, Cabo San Lucas 23410, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Cabo San Lucas
#14 Luxury Hotel in Cabo San Lucas
#16 On the Beach Hotel in Cabo San Lucas
#20 Business Hotel in Cabo San Lucas
#20 Family Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Pueblo Bonito Sunset Beach 4.5*
Official Description (provided by the hotel):
Situated on the western side of the tip of Baja, overlooking the Pacific. The resort's 50-acre site and expansive private beach provides guests with a uniquely tranquil and secluded setting. As you pass through its gates and gaze upon the endless stretch of pristine coastline, you will know that something special lies ahead. Bathed in light from sunrise to sunset, this refuge of luxury is the ultimate destination for romance and seclusion. ... more   less 
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