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All 68 Cabo San Lucas hotels

Pueblo Bonito Sunset Beach: Traveler Reviews

4.5 of 5
Predio Paraiso Escondido, Cabo San Lucas 23410, Mexico
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Pueblo Bonito Sunset Beach
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Ranked #22 of 68 hotels in Cabo San Lucas
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1,936 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
San Ramon, California, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Nice resort, but Will not return”
2 of 5 stars Reviewed December 26, 2012 via mobile

I am currently on my third day in Sunset Beach, and already determined that we will not come back to this resort. We are renting a one bedroom suite from an owner, the pre arrival experience with owner and contacting the resort were all great. However a few issues arise during our first couple of days stay lead me to this judgement.

First, let me mention the nice things. The resort is very well planned, excellent landscaping, good furnishing, and room amenities are in fine quality. The view from the room is impeccable. The restaurants are so far great, and price is reasonable (expensive as it should be in its category.). The staff are great, for anyone we contacted. Though service is a bit slow everywhere. But that's not a problem, hey, we are here for vacation, wasting time is what we do.

Now, onto what's so bad to cause me not wanting come back?

First, bugs everywhere. There is mosquitos flying around the room, I at least killed 5 of them in one single day. And we haven't even open our door to patio. So they must be in the room when we arrived. There are flys in restaurant where we ate. There are also small bugs crawling in the room. I sat on coach, it will show up on my arm, and legs. We can spot them on kitchen counter, and almost everywhere we pay a bit attention. My daughter was bit on here face, accumulated at least five red spots on here face in one day. I bought some fresh croissant, and left the bag on kitchen counter over night, and in the morning, there are many ants at the bottom of the bag that I have to throw the entire bag into trash. And my wife found a big bug in her shoe. :) a very nice scene to observe.

Second, no wifi access except 2 locations in the entire resort. There is supposed to have pay wifi access in the room that I can pay 79.95 for one week access for one device only. I don't mind to pay. But even I paid, the signal in our room is so bad, that we can only get scattered single in one particular corner, and it's still on and off. The registration form declared that I can get second device for 44.95, and I did try to buy for two devices, but after I submit my credit card, I can still only use one device. I called the support person onsite, and the person was so rude, and after spending about 20 minutes on the, not only didn't understand my problem, but declared that I must have entered for one client request. At end, it was clear that the extra client information on registration form was false information, and for second device, I need to pay another 79.95. I tried to argue the person to honor the registration form price, he just hang up on me. I know that the wifi in room is not resort staff, nor provided by the resort, but it's a resort contract, and using a resort internal line for support. Most of all, wifi access is such a norm at this day for any luxury hotel chain, lacking it, whether pay or free, is a big disappointment. That's what many people rely on do trip research, and determine places to visit, and next day's schedule, including access to the tripadvisor site. My wife will not return just for this.

Third, the time share sales person... I probably don't need to say anything more, many people have mentioned it. It's same everywhere in Cabo, so it may not be a specific issue for sunset beach resort. But it's still annoying.

Forth, going into nit area, old fashioned tube TV in the room, lack of basic information of the resort in the room. Not sure if these are particular to owners suite. On the night of our check in, we have no information about anything, not even a map of the resorting the room, nor activity list of the week, which should be standard for a resort like this.

Overall, I feel the resort has outstanding hardwares, but lack of details. If it's a no name resort, I would probably tolerated it. But with the fame it claims, and as a 4 star resort, alo named one of the best resort in Mexico, those are not acceptable. Hence my declaration of not return while we are still on the property.

One more nit, you need golf cart to go anywhere as it s an enormous property. It's fun ride one, and the cart drivers are very helpful and friendly.

Stayed December 2012, traveled with family
Was this review helpful? Yes 3
Ask xlma about Pueblo Bonito Sunset Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wildomar
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Pampered at this seaside resort in Cabo”
5 of 5 stars Reviewed December 25, 2012

My wife and I are owners at one of the four Pueblo Bonito Resorts in Cabo- the Pueblo Bonito Los Cabos (or "Blanco"). We traded for the Sunset Beach property which is on the Pacific side (Blanco is close to town near the Port right on the bay). We had a one bedroom accommodation in building 19. The entire resort is built in tiers with spectacular views of the Pacific Ocean. We are time share owners, but you may book directly as a non-owner from the Pueblo Bonito web site. From the moment you arrive you are graciously welcomed and pampered as an honored guest. There are seven pools (there are adult only pools designated), three formal restaurants, the Coffee Shop, a number of poolside food services, two bars, and a deli/food mart. Linda and I selected the "All Inclusive" package on booking, therefore we got a special rate. If you drink it is a fabulous deal! Our favorite restaurant was the Le Nau adjacent to The Manila Bar, both at the southern extremity of the property directly adjacent to the Beach. The food is served as a fabulous buffet with a different theme each night. The variety of offerings is astounding! A fair quality WiFi is available free only at The Manila Bar and at the Coffee Shop at both extremes of the property. A very expensive WiFi is available on an hourly, daily and weekly rate for purchase allowing resort wide connectivity 24/7. A free shuttle to town runs on the hour, although Taxi service is always immediately available. There are no self service Washing Machines. Laundry service is available for a charge. If you have not been to Cabo, there are many enjoyable activities to choose from. These include: Para Sailing, Jet Skis, Fishing, Snorkeling, boating, and Whale Watching. Oh, don't forget the beach (no swimming on the Pacific side)! The town has numerous good restaurants; and, walking around the side streets with multiple little shops is a lot of fun. My wife and I recommend renting a car for one day trip to the quaint town of Toda Santos. It is a nice 1 hour drive north. The town has a number of shops and restaurants that are worth the trip, and the people are friendly. If you do not wish to be hastled by a sales pitch for Time Share Ownership, just politely say NO.

Room Tip: There are 24 numbered buildings containing the various condominium like accommodations: from Jr Suit...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask John K about Pueblo Bonito Sunset Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“All Inclusive- Deal or No Deal?”
4 of 5 stars Reviewed December 21, 2012

We just completed a week stay at Pueblo Bonita Sunet Beach (PBSB). In between the time we made our reservation and arrival, I must have received 8 calls from the resort trying to sell me their all-inclusive food/beverage package. Their all-inclusive sales people are almost as aggressive as Cabo time share sales people ( another story). I have done a couple of all-inclusives at other MX resorts and am luke warm about them. PBSB price ($95pp per day...if you buy before you arrive and requires a 3 day minimum) is the highest I've seen. (Stayed at Park Royal in Cozumel several months ago and they charge $50pp per day) Our group (2 couples) reluctantly decided to buy the 3 day package. I am glad we didn't decide to purchase the all-inclusive for the entire week. Cabo has some great places to dine that you don't want to miss. While I am not saying I would buy it again, I wasn't disappointed either. The food at the Bistro and the buffet was B+.....the menu offered at the pool grill was.....well...."pool food".... burgers, nachos etc....fills a void. Their top restaurant, La Frida, required an additional $20 pp surcharge, but it was outstanding and worth the surcharge. Here's my bottom line....if you are a big eater ( ie 3 meals a day) and reasonable vacation drinker (5-6+ drinks/day) it's a great deal to buy the three day package......if you are a two meal a day person/non drinker, it's not a good deal. In between it's a wash. Surprisingly, as remote a location as PBSB is, their food and drink prices are not bad at all if you decide not to do the all-inclusive. You can get a lot of food/drink for $95/day. The $95/day charge includes tax and gratuity, but if you're wearing a blue bracelet, your service improves dramatically if you throw a few $ on the table as you're being served. One other comment.....if you buy the all-inclusive package, you also may dine at several restaurants at the other Pueblo Bonita properties....which is nice.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 7
See 2 more reviews by Tom T for Cabo San Lucas
Ask Tom T about Pueblo Bonito Sunset Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
29 helpful votes 29 helpful votes
“Owners are not treated well”
2 of 5 stars Reviewed December 21, 2012

I would like to say as an owner for over 7 years. I am often frustrated. Never mind the normal complaints about the grounds and such.. they have been covered. The food is always lacking and we NEVER eat on the grounds. We bring food in our eat out every meal. The grounds, tvs and internet should be addressed! its a gorgeous place to visit..but not the 5 star it once was.

My largest complaint is regardless how much we pay in maintenance or for our timeshare we should be treated fairly.

I was recently married and have a new LAST name. All I asked when making my reservation was my name be changed to reflect my ID, Passport and every other single form of myself match my timeshare.

they are insisting that I pay $500.00 to change my name.
Im not changing ownership or transferring anything.I simply want the correct name on MY timeshare. PEOPLE do get married and names to change in doing so.

WHAT is the $500.00 FOR? to erase one name and type a new one?

this is just a small sampling of some of the frustrations as owners many face.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
Ask bellaartist about Pueblo Bonito Sunset Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Campbell River, Canada
Top Contributor
60 reviews 60 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
43 helpful votes 43 helpful votes
“Luxury and Relaxation... I don't think so.”
3 of 5 stars Reviewed December 19, 2012

Yes - this place is isolated and away from the noise and bustle of Cabo but it is not an advantage. It is impossible to go anywhere else without taking a taxi (there is a shuttle to Rose - but you have to book it in advance and it only takes you to Medano Beach - no stopping anywhere else). We were there for 2 weeks and felt pretty much stranded, the taxi fares seem to be all over the map - we were told it was 120 pesos (or $12) to town - which was pretty necessary to get groceries (the resort deli was ridiculously expensive - captive audience - and the restaurants were costly too). Each time we came back from town the taxi fare varied - from 150 pesos to 180 pesos. We decided to rent a car and drive up to La Paz for two days (great trip!), we rented through National - not realizing that they do not have a contract with Pueblo Bonito (only Avis) and they were not allowed to drive onto the property - so we had to take a taxi to the main gate (another 70 pesos) - which is a 5 minute drive away to pick up our car!!!
All inclusive... hmmm - we were phoned several times before leaving for our vacation - offering us All inclusive at a special rate of $95 per person - minimum 3 days - we declined. On checking in the AI rate was $105 - again we declined... however when we picked up our "welcome package" we were offered the AI at $64 per person minimum 3 days - of course we had to attend the presentation... but this time we decided to take it and even at that rate it was not worth it. We noticed that at the bar our drinks came in different glasses than if you were paying for it ..e.g. the margarita came in small plastic cups -while others got the fancy big glasses, my husbands beer also came in the plastic cup instead of the can. There were only 2 choices of wine (white or red), the the food wasn't exceptional - buffets at La Nao all seemed the same although they were supposed to be themed. The exception was the Sunday Brunch - which was excellent. For a special occasion we booked at La Frida (the fancy restaurant) and had to pay a $20 surcharge each... even then no choice of wine... what a disappointment.
Now the pools...another disappointment. The "main" pool is so small for a resort of this size, and towels/belongings have been put on chairs by 7.00 a.m. - there is no enforcement of the rule stopping this. If you are not at the pool by 9.00 don't even bother (we didn't - we went to the pool around 3.00 when everyone was leaving) - if you are lucky enough to get a chair you are so close to your neighbours that you are practically sitting on their laps, and can hear everyone's conversations. Very noisy and not relaxing. There are other pools dotted around the resort - but with the same seating and overcrowding problem.
The charm of the resort is supposed to be the location - nestled in the hills but it became tiresome having to wait for the golf cart shuttles - this is not a place for those with mobility issues.
Our suite... now here we were so lucky - we were in building 7 - right on the beach, no-one if front of us or even behind or to the side - now that was relaxing and beautiful. We spent our days (if not away from the resort), on our beautiful balcony or the beach in front of us, only heading to the pool in late afternoon, and the sunsets were amazing. The actual suite was a little dated and worn, and we had 2 double beds instead of a king - but due to the location we were not about to complain.

Room Tip: try to get buildings 4-7 as they are on the beach.
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
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Additional Information about Pueblo Bonito Sunset Beach

Also Known As:
Pueblo Bonito Sunset Beach Hotel Cabo San Lucas
Pueblo Bonito Sunset Beach Hotel
Pueblo Sunset Beach
Pueblo Bonito Sunset Beach Resort
Pueblo Bonito Cabo
Pueblo Bonito Sunset
Pueblo Bonito Sunset Beach Cabo San Lucas, Los Cabos
Address: Predio Paraiso Escondido, Cabo San Lucas 23410, Mexico
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotels in Cabo San Lucas
#13 Luxury Hotels in Cabo San Lucas
#16 On the Beach Hotels in Cabo San Lucas
#17 Family Hotels in Cabo San Lucas
Price Range: $$$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Situated on the western side of the tip of Baja, overlooking the Pacific. The resort's 50-acre site and expansive private beach provides guests with a uniquely tranquil and secluded setting. As you pass through its gates and gaze upon the endless stretch of pristine coastline, you will know that something special lies ahead. Bathed in light from sunrise to sunset, this refuge of luxury is the ultimate destination for romance and seclusion. ... more   less 
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