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“So sorry to rate so poorly” 2 of 5 stars
Review of La Roca

La Roca
Av. Solmar # 1 A | Grand Solmar Land's End, Cabo San Lucas 23450, Mexico
+52 624 144 2500
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Ranked #19 of 377 Restaurants in Cabo San Lucas
Certificate of Excellence 2014
Price range: $100 - $200
Cuisines: Mexican, International
More restaurant details
Restaurant details
Dining options: Breakfast, Dinner, Delivery, Late Night, Reservations
Dining style: Casual Dining
Cross street: Av. Playa Grande y Av. Solmar
Description: Blends cuisine from around the world for sophisticated elegance with signature fresh dishes. Enjoy homemade baked goods, savory seafood dishes, authentic Baja cuisine as well as American and Continental fare. The restaurant will serve breakfast, lunch and dinner daily from 7:00 am – 10:00 pm.
Chicago, Illinois
Top Contributor
54 reviews 54 reviews
37 restaurant reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
“So sorry to rate so poorly”
2 of 5 stars Reviewed December 8, 2013

My low score is based solely on the poorest service I have yet to experience. The restaurant is beautiful. The food is very good. The service was horrible. There was absolutely no communication between the wait staff/management/bus boys. The right hand absolutely had no idea what the left hand was doing. We had 7PM reservations. We were seated promptly.
We were greeted very pleasantly and received menues in a very timely fashion. From there it was all down hill. We waited for everything. Had to ask 4 times for lemon /lime for the water. Bruno, a new employee, was the saving grace. He was so pleasant and helpful. We waited for over 1 hour. In that time, another table got so tired of waiting for service, they walked out. Getting the bill accurately was another fiasco. I am so sorry to have to rate it so badly soley on the lack of service. Beautiful location-but needs lots of work. Not sure we will give it another chance and we come to Cabo every December.

  • Visited December 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodrigo G, General Manager at La Roca, responded to this review, December 31, 2013
Dear EKS0577,

I would like to apologie for the experience that you have at our place. For us is very important to know what happen in each scenario, to act immediatly and bring the quality service that the people always get from us.

I thank you your mentions that the food was very good and the restaurant is beautiful. We have done some changes in how we work the tables and wich person is in the line of the food. Our Chef , his team and the service staff really learn from this experience. And i am sure that if you give us another opportunity to pamper you, we will impress you.

We wish you a great start for the new year.

Sincerely,
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236 reviews from our community

Visitor rating
    182
    37
    12
    5
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Bedford, TX
Senior Contributor
47 reviews 47 reviews
28 restaurant reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
“Perfecto!”
5 of 5 stars Reviewed December 3, 2013

Terrific staff, interesting menu which changes, great views. Could not be better. Ask Francisco to make you Mexican coffee at tableside.

Visited November 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodrigo G, General Manager at La Roca, responded to this review, December 11, 2013
Dear jmdevries

Thank you for your words, and for highlight our dear Francisco. We are improving our selections and doing some changes in the presentation and the menus, all for you. Yesterday we have our new italian menu, and it was great.
We will be very happy to welcome you back.

Sincerely,
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Austin, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Fabulous meal”
5 of 5 stars Reviewed November 18, 2013

We ate here on our first night's stay at Grand Solmar. All of our plates were presented beautifully, and every bite was delicious. Wine list was good.

  • Visited November 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodrigo G, General Manager at La Roca, responded to this review, December 11, 2013
Dear Bianca

I will definetly share your comments with our sommelier Elmo who always take care of our wine selection, and with our Chefs, who really works every day in ideas to improve and create the best food presentation possible.

Sincerely,
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Greensboro, North Carolina
Senior Reviewer
8 reviews 8 reviews
5 restaurant reviews
37 helpful votes 37 helpful votes
“Come for the food, stay for the experience”
5 of 5 stars Reviewed November 15, 2013 via mobile

Excellent location, food and atmosphere. Service was superior whether having a poolside snack or fresh Lobster on lobster night. Super attentive staff and service. Perfect.

  • Visited November 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodrigo G, General Manager at La Roca, responded to this review, December 11, 2013
Dear Zan

Thank you for your sweet comments and for being part of the experience of our restaurant, glad you love our lobster. We will be delighted to welcome you back anytime soon. Sincerely,
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missouri
Contributor
18 reviews 18 reviews
4 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
“Pricey For Dinner, Nice Views, Nice for Breakfast”
4 of 5 stars Reviewed November 11, 2013

The food here is good, but not necessarily excellent. We ate here at least 8 times between breakfasts(not the buffet, but off the menu), and dinners. The breakfast was nice, the view awesomely spectacular. Service fantastic. Restaurant immaculatly clean, and food well presented. The dinner prices are high for "good" food. In the states, food at that price would be outstanding. However, in the states, there would NOT be the view you get at this restaurant. So it's probably fair to say it is worth going to. Especially for breakfast.

  • Visited September 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodrigo G, General Manager at La Roca, responded to this review, November 13, 2013
Dear welltraveled38

We would like to thank you for visiting us. For us is very important to know all our guest opinions in order for us to work on this details and surpass our client expectation on their next visit.
Being 8 times here, you gave us a lot of opportunity to attend you. And to mention that our service was fantastic each time is priceless to me. I will share this with the staff that seerves, and the ones that clean all our facilities. Our Chef will work on the details you mention so that you can feel that our food prices are the ones you will expect from the quality of our options.

Sincerely,
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