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“Ok facility, awful service” 1 of 5 stars
Review of Villa La Estancia

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Villa La Estancia
4.5 of 5 Hotel   |   Camino Viejo A San Jose Km 0.5, Cabo San Lucas 23410, Mexico (Formerly Villa La Estancia)   |  
Hotel amenities
Ranked #3 of 69 Hotels in Cabo San Lucas
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Ok facility, awful service”
1 of 5 stars Reviewed April 1, 2013 via mobile

Nice location and OK facility but service is non-existant,poor attitude toward shortfslls and simply mystifying gaps (no wifi in room). Really disappointing. Cabo is great but there are better places to experience it... Stay somewhere else.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rvanbalderen, Gerente at Villa La Estancia, responded to this review, April 6, 2013
Dear Ed90266,
I was distraught to read that you did not enjoy your recent stay in our hotel. To all of us here at Villa La Estancia our guests’ satisfaction is our most important goal and it distresses me to think that even one customer left the resort unhappy. I am sorry that you experienced a problem with the WiFi in your room. We are in the process of upgrading our WiFi equipment and should have this fixed shortly. I hope that you will give us another chance by staying here in the future. If you do, please let me know, as I would like to meet you and personally make sure that everything is to your liking.

Best Regars:
Rene Van Balderen
General Manager
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932 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
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English first
London
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed April 1, 2013

Currently staying at Villa Estancia, which is a fabulous place. Will write a full report on departure, but a request to the management in the meantime - if you are going to have a policy of not allowing sunbeds to remain unoccupied for more than one hour, please actually implement it. Sick of seeing prime sunbeds left unused for hours on end. At any time half the sunbeds by the pool seem to be unoccupied.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rvanbalderen, Gerente at Villa La Estancia, responded to this review, April 6, 2013
Dear. Sarah P:
We offer you our deepest apologies for the inconveniences you encountered during your stay. We are in the process of upgrading our WiFi equipment and should have this fixed shortly. We thank you for your valuable comments as they assist us in our effort to improve our service.

Sincerely,
Rene Van Balderen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Barbara, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 27, 2013

The accommodations and service at Villa La Estancia were excellent. Additionally, restaurants and facilities at adjacent the two associated adjacent properties provide for a resort that one does not need to leave. But because of its location, just a short water taxi ride, beach walk, or 5 minute taxi ride, you can easily visit the sights, restaurants, shops, and tours available in Cabo San Lucas. This is an ideal place for a family with no or older children. Not much appeal for young kids.

Room Tip: Ask for a west-facing room to enjoy the view of Los Arcos.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rvanbalderen, Gerente at Villa La Estancia, responded to this review, March 29, 2013
Dear Bruce B:

We would like to thank you for sharing your experience with others. Your comments are highly appreciated. We hope to have the opportunity to welcome you once again on your future visit to Cabo.

Best Regards,
Rene Van Balderen
General Manager
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Warsaw, Indiana
1 review
5 of 5 stars Reviewed March 26, 2013

We traveled to Cabo to celebrate my parents 25th wedding anniversary and had the pleasure of staying at Villa La Estancia with the help of Vicki and Malcolm at La Estancia Vacations. The entire trip was amazing! From the beginning the team at La Estancia Vacations was extremely helpful in planning this special time for my parents. They went above and beyond to ensure that all our requests were met and that our visit went flawless. We stayed in a 2 bedroom villa (1807) and it was amazing. The views were incredible and the amenities were great. The staff at La Estancia was extremely attentive and their attention to detail and safety were second to none. I would not hesitate to plan another vacation with this team and recommend it to anyone who is thinking about a visit to Cabo. Absolutely wonderful!!!!.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rvanbalderen, Gerente at Villa La Estancia, responded to this review, March 29, 2013
Dear A C:

We are delighted to know that your parents enjoyed their vacation and their Renewal of Vows.
Thank you for sharing this special day with us.

Best Regards,
Rene Van Balderen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leesburg, Indiana
2 reviews
5 of 5 stars Reviewed March 26, 2013

Vicki & Malcolm were wonderful to work with our villa 1807 was beautiful! They helped my husband & daughter arrange the renewal of our vows for our 25th wedding anniversary. It was a surprise to me, especially when I found out my 3 adult children were coming. It was beautifully done, brought tears of joy and touched my soul. Thank you for making every detail of our trip amazing!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rvanbalderen, Gerente at Villa La Estancia, responded to this review, March 29, 2013
Dear Budman80:

Thank you very much for choosing Villa La Estancia to celebrate this special day. We are very happy to hear that you and your family enjoyed your vacation.
We hope to see you soon!!!

Best Regards,
Rene Van Balderen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed March 23, 2013

We've traveled a fair amount and were really impressed by this hotel. We stayed in a two bedroom condo that was really big, well furnished, modern and clean. Very nice to have a washer/dryer, kitchen and a beautiful patio looking out over the ocean. The grounds were immaculate and beautiful and the pool area was fantastic. It has beach access, a very nice smaller gym and men's and women's locker rooms with jacuzzis, steam rooms and saunas. You can easily walk downtown or take a short cab ride. The service is just the way we like it - not over the top and not overselling timeshares or drinks at the pool - but courteous and very attentive when asked for something (like a cab or an extra towel). This hotel has even made us more interested in Cabo as a more frequent vacation destination. We will very likely stay again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rvanbalderen, Gerente at Villa La Estancia, responded to this review, March 29, 2013
Hello Dear. Wilcoxbs:

We are glad is learn that you feel right at home at Villa La Estancia and we are pleased to know that we meet your expectations. We look forward to welcoming you soon.

Best Regards,
Rene Van Balderen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 22, 2013

For my wedding we stayed here from Feb 27th- March 4th in the 3 bedroom Penthouse 2801.( 15 other villas were booked by wedding guests and family.) We booked through Malcolm and he was very enthusiastic and helpful. 12 of us arrived on the same plane and booked a $20 shuttle to the hotel. The driver, bus and ride were great. At the resort the check-in process seemed quick and the agents were friendly. Once we entered Penthouse 2801 all our jaws dropped at the beauty. The space itself feels like a mansion with a view of paradise. Our cleaning lady Angel was sweet and kept the penthouse clean. The manager Moises truly demonstrated class and professionalism. The pool had a swim up bar, there was plenty of seating even at 12noon, the waitstaff was also friendly. We never ate lunch or dinner bc we preferred to eat the local cuisine but we did eat all our breakfasts at the restaurant by the beach at Villa de Palma. We usually walked from Villa la Estancia and used the beach to cross over to the restaurant, took 30sec. The buffet and al la carte menu was very delicious and fresh. The ocean is cold right now, some people said its warmer in September. We walked on the beach towards town and it took at 15min to get to Mango Deck. The beach is beautifully blue and the sand is semi soft with no shells or pebbles. My mother in law bought us 50min massages at the Dessert Spa at Villa Del Arco. It was the best experience I've ever had at a spa! Seriously! 5 star service! From check-in to the amenities to massage and check out. I counted 3 jacuzzis, steam, sauna, water drop room. It was a perfect spa trip before my wedding day. The van taxis only for tourists cost $6 to downtown and marina. We used the Costco across the highway for food, alcohol and toothpaste etc. it's as big as a football field. Downtown is safe but like anywhere-at night I would always be cautious. There are plenty of bars and restaurants to explore and it seemed that the " party don't get started" til 12am in Cabo.The security at the resort when leaving and coming back to the property was diligent but not over board. The gate man would always ask for our room number then would log it and I saw men walking the property at night.

For our honeymoon we stayed at Casa Dorada for 5 days and regretted each day wishing we were still at Villa La Estancia. (seperate review) Contact Malcolm malcolm@laestanciavacations.com

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rvanbalderen, Gerente at Villa La Estancia, responded to this review, March 29, 2013
Hello Mrs. LizR82:

Thank very much for sharing your good experience with others. We are so happy to know that your wedding was very special. I will share your comments with our work team, They will be very happy to welcome you on your next visit.

Best Regards,
Rene Van Balderen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa La Estancia

Address: Camino Viejo A San Jose Km 0.5, Cabo San Lucas 23410, Mexico (Formerly Villa La Estancia)
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cabo San Lucas
#2 Luxury Hotel in Cabo San Lucas
#2 On the Beach Hotel in Cabo San Lucas
#6 Business Hotel in Cabo San Lucas
#7 Romantic Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Villa La Estancia 4.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Villa La Estancia Hotel Cabo San Lucas
Hotel La Estancia
La Estancia Hotel
Villa La Estancia Cabo San Lucas, Los Cabos

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