Sheila,
Thank you for the heads up on this review. Other guests stayed in our condo following your stay and kindly provided an entire list of items that needed to be replaced and/or upgraded.

Today, a local friend will be purchasing an entire new set of dishware, glasses, cutlery, sheets, towels, new bedspread (the existing two were brand new in December), bathroom mats, pots/pans and other kitchen necessities. In December, there were 30 brand new towels in the condo which supplemented the existing inventory of both bath towels and beach towels. She will also be buying salad bowls, utensils and dozens of other items which have either disappeared or been damaged.

Condo 215 has a brand new fridge (no one has ever mentioned a problem with the fridge before) and this will be checked today. Based on a full inspection yesterday, the screen doors are being replaced, the hallway closet door is being replaced and a new shower head and faucets will be installed.

A new flat screen TV and dvd player were installed in December. The furnishings including a new sectional sofa, marble dining table and coffee table as well as patio umbrella and lounger are all relatively new (the last year). The condo has been completely repainted and is cleaned before and after each rental. I will speak with the Manager about the quality of the cleaning.

I was unaware that there is a suitcase in the condo. This will be disposed of today. There is one locked owners closet (all owners maintain an owners closet for personal items) which is the armoire in the living room. Only one section is locked and there is ample space in the drawers and side cupboard of the armoire. Additionally, there is a huge closet in the bathroom, a large wardrobe in the entrance hall and plenty of storage space in the closets behind the sofa.

Incidentally, the patio furniture is a personal choice. It can be removed but most people prefer to have the table & chairs as well as a recliner. These items can be easily dismantled and placed in the bathroom closet. Terrasol staff can quickly do this if one calls the front desk.

As we discussed, the condo was in excellent condition and very well equipped in December. If the last renters had not sent a detailed list of items that need to be replaced, I would not have been aware of the severity of the problem. This is why I sent you an unsolicited email yesterday itemizing the many things that are being replaced and upgraded.

Your overall assessment of Terrasol is fairly accurate. Property values have increased considerably and many owners have spent considerable sums of money to substantially upgrade their units. These units are either no longer available for rent or are rented at rates that are more in line with other properties in Cabo. For the $130 per night you paid, I still believe that a beachfront condo with an entirely new furnishing package is an exceptional value. Delfin 215 is right on the beach and the views are spectacular. Sadly, unless a guest takes the time to send me detailed feedback, I can not rely on the maids or outside contractors (union requirements) to accurately report back on the inventory of the condo.

This summer, many more owners will be completely renovating their condos. For this reason, particularly the noise factor, we will not be renting our condo or others in the complex during the summer months.

For some time, I have been debating whether or not to do a full remodel. I had hoped to continue to offer an exceptional beachfront value for future guests. As of this moment, I'm seriously considering replacing the floors, bathroom and kitchen and substanatially upgrading the condo. I would anticipate that the rates for next year will be increased to at least $250 per night.

Sheila, please accept my apologies for the inconveniences you experienced. Had you reported the missing kitchenware to the front desk, the Manager, Armando, would have called me immediately and arranged for replacement items to be purchased. Fortunately, the last guests did exactly that and we are able to take immediate action.

Hopefully, if you return to Terrasol in the future, you will find that the vast majority of the condos have the luxurious amenities and upgraded designer packages offered by the large, expensive resorts.

Susan
Owner Delfin 215
Delfin Hotels & Resorts, Inc.,
(800) 524-5104