We were very impressed with the unit plan. It was a HUGE unit and the deck is massive and we loved how you could just walk right out to the sand! We were surprised by the beautiful view, the pictures did not do it justice. And such a great location! We timed it and it was a 4 minute walk for us to the start of the marina, and about a 7-10 minute walk through the marina to squid roe. we even found that the walk to medano wasn't bad. The pools at the complex are also incredible - I didn't realize there were 3! it's nice having the 2 non-heated and the one heated option. The staff were great, and the grounds are beautiful with the groomed sand and flowers.
Ultimately, re-reading some of the less positive reviews I think people are being unrealistic. The unit is older, the dishwasher and washer/dryer maybe aren't whisper quiet and stainless steel, but they work and that's all that matters. Maybe the mattresses were a little firm, but we actually preferred that and it's something that's fairly common in Mexico. Ultimately when we arrived the unit was clean, welcoming and well-stocked.
Other feedback - we couldn't get the air conditioner in the main room working, but truth be told we didn't try very hard or bother calling maintenance as it wasn't that humid and both of the units in the bedrooms worked perfectly for sleeping. Also, the jacuzzi was clean and ready when we arrived but the motor is really quite loud and we were concerned about disturbing other guests so we didn't bother with it. We did not book the unit for the jacuzzi -- who wants to sit in a hot tub when its 35 degrees? If you NEED a jacuzzi and plan to book the unit specifically for the jacuzzi then this is not the unit for you.
Also, if you need a brand new space with leather couches, granite countertops and 300 thread count sheets then this is not the place for you. The unit is incredible value for the money, at least half the price of other units in Terrasol. It has all the conveniences of home and the decor is authentic mexican with bright painted walls, tile floor and rattan furniture. We were very happy with it and hope to return next year!
In regards to the owner, Linda was very accessible to me. She was reachable by email and always responded same day, and when I called her she called me back within 24 hours. She honoured all the commitments she said she would and followed up after the fact to get feedback on the unit and if anything was needed. I had no problems with her at all.