Travelled Feb 14th - 22nd - From ONTARIO. Anyone from Ontario considering this Hotel needs to read this review. Since we arrive from Toronto Canada late at night on our return we get to make up pretty much full day, leave Hotel 4pm. If you want late check out - extra charge $50 USD. It doesn't matter that our room was never cleaned before 4pm every day, one day maid was there at 5:30pm. There seems to be a shortage of staff here. Also Important, we booked & paid for Deluxe Ocean view, upon arrival we were told good news and bad news. The good we are going to up grade you to Ocean Front but No KING bed two doubles, how romantic. Be very aware this is very common issue, we talked to other guests same issue they don't have enough king beds for the packages they sell. I will be taking this up with Air Canada, if Air Canada is going to promote this Hotel they need to know what they are actually selling.
ROOMS - our room was clean and spacious, with flat screen TV and Rock Hard mattresses like everyone else talks about. SHOWER, be careful. The water is so hot it will burn you if you don't get your head removed from the water pressure.
FOOD - Let's start with A la carte - there are 2 not the 3 that are advertised. But most important if you want to book one you get to stand in a line up that starts at 9am and make reservation, you have to do this for every day you may want to make reservation, you can't pre book !!! Breakfast was best meal of the day, 2 of the 7 nights I didn't eat dinner the food was awful. Don't get me wrong I didn't starve but this is no 4.5 star. And of course Bacon you have to ask for it, don't understand it I'll assume to cut down on waste.
BEACH - disappontment. My own fault I should have been more careful. So you walk down 100 steps or so to get to the beach, you can't walk on it without cutting your feet open, when you finally make it to the water that's when you get soft sand. Also on the beach there are chairs and a bar, however the bar was NEVER open while we were there, the poor waiter took drink orders and climbed up and down the steps for you ALL day long, never ever seen anything like this before.
POOL - nice pool. lots of chairs if you get up at 6am to save one. Oh yes chair hogs. The staff should go around and pull towels off, like the signs state.
ROOM FRIDGE - supposed to have beer, NO BEER UNLESS YOU PAY !!! Yes all inclusive but pay for the beer that is advertised, that is supposed to be in the fridge.
ENTERTAINMENT - when we arrived Thursday night there was a live band, the place was rocking, we thought OK, this is great, finally a Hotel with entertainment. Another disappointment that's only on Thursday night. The other nights are DJ, cassino etc.
Overall we had a great vacation, it is what you make of it. We won't be going back to this Resort EVER. We had Ocean front, block 4, fouth floor. We could see the whales from our balcony. We met wonderful people as we always do but next year we will try something else, since we are Canadian we will probably go back to Cuba.
Block 3 or 4 Ocean front. Direct view of Ocean and view of the whales.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 23, 2013
Dear User DDR-Ontario
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